What do Key Performance Indicators (KPI) do? KPI’s help identify and focus on company issues before they are noticed in the bottom line. What you can measure you can manage - and - what you can manage you can leverage. Decision makers need at-a-glance access to key business metrics so they can quickly assess the health of the business and take command conditions when change. ANSWERS THE FOLLOWING QUESTIONS: How efficiently do we manage ship supply in our company? How can we achieve more control and better financial results through: Business process changes Better use of technology solutions 14 October 2018

What can KPI’s tell us about the following? Supplier Performance ..% of Wrong Deliveries (Right item delivered to vessel in time) RFQ to PO – Supplier response BENEFITS: Reduced down time, time & money saved Purchasing Efficiency How many PO’s processed per staff BENEFITS: Less administration, more time for purchasing, time & money saved Cost Control ..Spend by supplier Cycle time (REQ – Delivery) BENEFITS: Better prices from suppliers, lower costs, less administration, time & money saved Data Quantity … ..Error Handling (# of doc. that require additional clarification) BENEFITS: Less off hire, lower communication costs, saved time & money 14 October 2018