Complaint Process Overview

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Presentation transcript:

Complaint Process Overview Step 6. Record information in the database. Step 5. Patient/Family(SDM) is contacted with follow up. (Closure expected in 30 days) Step 4. Review by all involved.Contact Patient/family member when to expect follow up. (Contact expected within 14 days) Step 3. Information gathering by Manager or Chief. ( Lead assigned by QRM.Consent of individual required. ) Step 2. Notification of Receipt of Complaint and complaint resolution process and timelines.(if address or email provided within 2 days) Step 1. Complaint intake and processing.