WisdoMania Wisdom Modernization Services

EP Service Offerings Portfolio PlatForge Service Line to Modernize the Enterprise Platform from Legacy IntelliForce Service Line to transform Workforce into an Intelligent one WisdoMania Service Line to address all Enterprise Wisdom related needs Synergistics Service Line to push Enterprise Synergies to next dimension

Service Line to address all Enterprise Wisdom related needs WisdoMania Service Offerings Transformation Services Strategic and Tactical Service to transform today’s enterprise to a modern digital tomorrow’s enterprise through transformation of Enterprise Wisdom WisdoMania Service Line to address all Enterprise Wisdom related needs Advisory Services Consultancy guidance to strategic, technical and operational aspects of Enterprise Wisdom Modernization Enterprise Wisdom is a very critical segment in the enterprise productivity related services. It deals with any kind of Knowledge Exchange or Knowledge Management related services for an end-to-end Wisdom ecosystem implementation in any enterprise. Wisdom management is closely aligned with Enterprise Learning too. Implementation & Maintenance Services Traditional implementation and support services executed in a new way delivery improved efficiency and quality output Administrative Services As specialization of maintenance service, focuses on administrative activities dedicatedly to keep the implemented solution at healthy steady state

WisdoMania – Transformation Service SMART INFORMATION SERVICES WISDOM MODERNIZATION ENTERPRISE NETWORKING SMART LEARNING Transformational Wisdom Management including Tacit focus A strategic asset extracted from Workforce Experience - a mix of explicit and tacit knowledge. Provide guidance on strategy, governance as well as cutting-edge Wisdom Tools ensuring an enriched and digitalized workforce Enabling Collaboration within enterprise through various modes Multi dimensional networking Native mobile app for networking of employees with peers and artefacts Unique collaboration experience on-the-Go A ready-made platform to deploy the enterprise collaboration across enterprise Raising overall Learning Quality i.e. pace, quality & utilization by Atomic and Immersive Learning Enhanced capabilities and richer experience to an enterprise across various learning areas Cross-skilling, skill upgrade, knowledge transfer, self learning etc. Immersive experience and a holistic offering with a digital learning cafe Handling Content & Information smarter way Enable capabilities to manage and deliver media based information effectively Make information available onto devices and making it available anytime anywhere, effective management of audio-visual content and managing the content lifecycle in a well-governed approach

Approach / Methodology WisdoMania – Advisory Service Techno-Functional Advisory Business Advisory Technical Advisory Knowledge Management & Collaboration Strategy Knowledge Management advisory WisdoMania Capability Fitment Product Selection / AR / VR / Device Fitment for Learning User Story Definition Workforce Learning Strategy Definition Automation business case formulation Knowledge Management, Smart Collaboration & Learning Use Case Analysis Governance Definition Roadmap Definition ROI Calculation / Business Matrix Information Architecture Definition WisdoMania COE setup Communication channel definition and Strategy Technical Design Definition Integration Strategy 4A Assess – Analyze – Articulate – Architect GAMES Gather – Analyze – Measure – Evaluate – Strategize Approach / Methodology EASE Explore – Analyze – Strategize – Execute 2DR Discover – Design – Recommend – Review

Delivery Excellence powered by Approach / Methodology WisdoMania – Implementation & Maintenance Services AD Track ASM Track L2 & L3 User Management Stats & Reports Monitoring Device Management Environment/DC Management Network related Configuration Channel Configuration App Maintenance & Enhancement Infra Management Client Interface Management App Store Maintenance Partner Access Management Architect, Design, Development and Testing of WisdoMania Solutions like Wisdom Modernization, Enterprise Networking, Smart Learning, Smart Information Services Technical Management of Development and Enhancement work Transformational guidance within Application boundary of the solution towards better adoption + + Delivery Excellence powered by Approach / Methodology ALT-AD Delivery Enablers

+ WisdoMania – Administrative Service Approach / Methodology Installation & Configuration Platform Administration Ticket based Troubleshooting User & Authorization Management Security and Compliances Continuous Monitoring & Reports + HCL Proprietary Monitoring Tool 3rd Party Admin Tools Approach / Methodology

Solutions & Frameworks EmpFinesse™ is a bouquet of offerings for the Enterprise, enabling internal Transformation through smart delivery of Experience and Synergy under flexible, yet robust governance supported by Transformational Solutions. EmpFinesse™ delivers eXtraordinary eXperience to enterprise users through its modules - Nudge, Galatea and Sympatico. Following are the tracks from EmpFinesse™ which would be contributing to IntelliForce service. Wisdom Modernization Enterprise Networking Smart Learning Smart Information Service eUnomia offers strategic guidance for governance modernization in an enterprise by offering a bundle of strategic frameworks and governance tools around critical ecosystems like collaboration, wisdom management, digital transformation etc. The strategic journey is usually through a well structured, quantitative and measurable process and addresses end-to-end lifecycle - discovery, assessment, design, roadmap definition, return of investment determination and also execution around Governance of various processes like Collaboration, Wisdom Management, Digital Transformation etc. using IP’s. Following are the tracks from eUnomia which would be contributing to IntelliForce service. Enterprise Wisdom Management Framework

Solution Details – EmpFinesseTM Wisdom Modernization Wisdom Modernization is the evolution from traditional Knowledge Management / Knowledge Exchange and is a strategic asset extracted from workforce experience - a mix of explicit and tacit knowledge. The Wisdom Modernization offering addresses this space with guidance on strategy, governance as well as cutting-edge Wisdom Tools ensuring an enriched and digitalized workforce. Unique Features Enterprise Wisdom Management Strategy Wisdom Accelerators [Tacit Codifier, Wisdom Model Creator, Idea Jam, Actionable Insights, Genius Bar, Voluntary App, Treasure Hunt, Lexicon] Approach Wisdom Pain Management Wisdom Element Management Wisdom Governance Wisdom Exchange Plan and Strategy Wisdom Exchange Implementation Wisdom Exchange Performance Value Delivery Controlled Wisdom Dynamics Wisdom on-the-Move Format agnostic Wisdom Transformation Tacit Codification Non-traditional Find-ability

Solution Details – EmpFinesseTM Enterprise Networking Enterprise Networking is a solution towards Multi dimensional networking is enabled with a set of tools, services and solutions as part of this offering. This includes a native mobile app for networking of employees with peers and artifacts, a service targeting unique collaboration experience even on-the-Go, a single-entry console to avail all kinds of common enterprise collaboration means, a ready-made platform to deploy the enterprise collaboration across enterprise in minutes or a utility to quantitatively measure people and process influence on the enterprise. Unique Features Smart and Intelligent Collaboration and Socialization Digitalized Networking Proactive and Intuitive Networking Approach Collaboration & Social [Strategic and Operational] Culture of Community [COE, COP, COI etc.] and Community Championship Digital Mesh [People-People, People-Device, Device-Device, People-Enterprise, Device-Enterprise, Sensor-Enterprise] Collective Content - Crowdsourcing of Information and Ideas and Voice of Employee Networking Utilities [Social Networking Analyzer, Professional Mapper, Workforce Networking App, AI driven feedback, Virtual Collaboration Hub, Gamification Enablers, Enterprise Flipboard, Academy Hub, Well Being Tools, Workforce Emotion / Influence / Sentiment tracking, Survey Fatigue Monitor etc.] Value Delivery Seamless Workforce Networking Location and Device agnostic Networking

Solution Details – EmpFinesseTM Smart Learning Smart Learning provides enhanced capabilities and richer experience to an enterprise across various learning areas e.g. cross-skilling, skill upgrade, knowledge transfer, self learning etc. The goal is to make learning smarter, more productive and efficient with interactive media, gesture driven capabilities, immersive experience and a holistic offering with a digital learning cafe. Unique Features Granular level Learning Learning with real-like experience Consolidation of various Learning interfaces within a single place Approach Atomic Learning [Interactive Media, Post Learn Task Simulator and Quizzer, Tips Publisher, Add-On Designer] Immersive Learning [Mixed Reality Designer and Simulator] Digital Café [SME Connect, Direct Learning, Advanced Messengers, On-Sport Rewards, Champion cross-pollination, Technological Socialization, Unlocking Skill or Wisdom spare parts] Value Delivery Higher Adoption of Learning Ecosystem in the Enterprise Faster Learning because of enhanced interactions Improved Learning Efficiency helping utilization of learnt skills at work Better User Satisfaction

Solution Details – EmpFinesseTM Smart Information Services Smart Information System enables smarter information management in the enterprise by offering capabilities to manage and deliver media based information effectively. This is envisaged to be the key for tomorrow's enterprises. It focuses on solutions to make information available onto devices and making it available anytime anywhere (Collaboration on-the-Go solution), effective management of audio-visual content (Smart Media) and managing the content lifecycle in a well-governed approach (Content Disposition Framework). Unique Features Collaboration and Socialization in any form and shape within enterprise accessible from anywhere any time Content Life Cycle Management governing creation, disposition, utilization, delivery and archival Access and usage of Media Contents more elegantly Transformation of Content Delivery to smarter Approach Content Disposition Framework Idea Crowdsourcing Information Summarization Content Movement to Cloud Workforce Empowerment Toolset [Influence Meter, Consensus driven Decision, Enterprise Flipboard] Value Delivery Smarter Content Management and Handling

Solution Details – Enterprise Wisdom Mgmt. Framework Enterprise Wisdom Management Framework is a guidance offered for end-to-end strategizing and implementation of Knowledge ecosystem in the enterprise covering Governance and Adoption aspects. The framework offers an approach based on quantification of knowledge parameters and provides perspectives for nurturing enterprise wisdom across knowledge lifecycle stages. Unique Features A framework covering entire Knowledge Life Cycle in a Knowledge Exchange ecosystem offering the guidance from strategizing to implementation, adoption and beyond Quantified approach to every aspects of Knowledge exchange bringing more objectivity to the Knowledge ecosystem in an enterprise Focused Adoption Strategy would help the enterprises to ensure usage of the investment made through Knowledge Ecosystem in target to hold the enterprise wisdom within itself Recommendations all along for robust Governance, flawless Implementation and seamless Adoption offers a priceless guidance for successful Knowledge Ecosystem roll out Coverage till financial aspects helps sponsors and management to take right business decisions as well. Approach Discovery Assessment Value Delivery Full Proof Strategic Guidance towards Knowledge Exchange implementation in an enterprise Quantified approach helps to measure every bit of actions around Knowledge Exchange helping to monitor any deviation of target roadmap and taking corrective / preventive measures becomes easy Guided Adoption recommendations helps in the most critical challenge which organizations face in implementing a Knowledge ecosystem in enterprise Appropriate Governance model and Structure helps long term execution and maintenance of Knowledge ecosystem in the enterprise Ready-made building blocks reduces overall strategic and tactical execution timeline considerable, ensuring usage of proven benchmarks alongside Building Block Strategy Governance Implementation Adoption Performance Recommendation

Top Accelerators + Many more DocuMelt MeBile Enterprise Flipboard Workforce on-the-Go Enterprise Collaboration Portal The Ultimate Content Summarizer Wholesome Workforce Networking App Device Agnostic Experience for Enterprise Content A package for travelling Workforce Ready-made portal platform for any enterprise to start Collaboration Decision Mentor Program On boarding Academy Smart Media Interaction NextGen Find-ability ObjecTell Intelligent Decision through Consensus & Influence Hub to manage Account related Info Easy Collaboration and connections while on the move Scribble, voice & video based search Find-ability offerings covers search around Objects too Many more +

Customer Experience Knowledge Management Value Proposition Assessment World’s largest Development Bank Knowledge Management Value Proposition Assessment Roadmap and Returns of Investment was derived based on the ecosystem in the knowledge management department of this financial organization Transformational ideas like Tacit knowledge codification was suggested and guided the customer on those areas Integrating BPM system with collaboration for seam less work ambience Transformation in User Experience design to cater to entry of diverse devices in the ecosystem US based leading Insurance Organization Strategic Knowledge Exchange Transformation Strategize the right Governance model for the optimal exchange of knowledge and wisdom in the enterprise Reducing the GTM time from 120 days to 45 days for underwriting a policy for release in GEO market Defining end-to-end all aspects of Governance answering all 5W1H (What-Why-Who-When-Where-How) questions around Knowledge Exchange Design of various communities, processes and metrics to impose a quantitative way of managing this Knowledge organization at the enterprise level Designing the Target Operating Model for the Knowledge Exchange to operate seamlessly Global Retail and FMCG Multinational Cognitive enabled Digital Employee Platform Automated complex cross-boundary backend processes through cognitive interface (conversational assistant) enabled with natural language processing capability High degree of personalization, and domain specific logics in this multi-brain artificial intelligence system, secured with Biometric Authentication Scalable cognitive platform accessible from anytime anywhere over various channels (Web Chat, Skype for Business, Email, SMS) and auto-detectable multilingual capability (that helped in global collaboration) Top Toy Manufacturer of Europe Next Generation Workplace Digitalization roll out for the Enterprise Portals and Apps in the organization Migration to cloud to minimize the Data Centre overhead and dependency on enterprise connectivity Exhaustive implementation of service base to cater to the desired functions in the most flexible way Next generation User Experience delivery with unique approach

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