The Research Enquiry Service

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Presentation transcript:

The Research Enquiry Service Manuela Alfé REA. A1 FP7 Support manuela.alfe@ec.europa.eu InfoDay on 2013 Environment Calls FP7 - 11 June 2012

Outline How the Research Enquiry Service (RES) operates RES activities 2 Outline How the Research Enquiry Service (RES) operates RES activities Some figures EU-27 enquiries in 2009 - 2011 What can RES do for you?

3 How the RES operates Enquiries directly sent via the webform

4

5 How the RES operates Service provided by the Europe Direct Contact Centre Back-office at REA.A1 (FP7 Support): management of complex enquiries In case of questions concerning calls for proposals enquiries need to be sent at least two weeks before the respective call deadlines Before submitting an enquiry: Check relevant helpdesks for more specific questions such as forgotten passwords (experts, proposals, etc.), technical aspects of proposal submission, or IT problems. Read FP7 FAQs http://ec.europa.eu/research/index.cfm?pg=faq&lg=en

6 RES activities Single entry point for all enquiries related to European research; Straight forward questions answered directly by EDCC: time to reply = average of 3 working days; More complex questions answered by specialised help-desks (within the EC or Agencies): maximum time to reply = 15 working days

7 Some figures (1) Year Total number of enquiries Enquiries about ENV programme % of enquiries about ENV programme /total enquiries 2009 7302 135 1.8% 2010 7171 182 2.5% 2011 7123 158 2.2%

Some figures (2): Enquiries by subject in 2011 8 Some figures (2): Enquiries by subject in 2011

Some figures (3) : Enquiries by programme in 2011

10 What can RES do for you? Be the single contact point for beneficiaries when preparing proposals and managing projects; Re-direct participants towards responsible services dealing with FP7 implementation; Enhance the understanding of FP7; Promote the role of National Contact Points (NCPs) among enquirers;

Thank you for your attention! Research Enquiry Service website: http://ec.europa.eu/research/index.cfm?pg=enquiries