Hindsight is 20/20: Insight from Oracle Cloud Customers Session ID: CAS4171 October 24th 12:30 pm – 1:15 pm Moscone West – Room 3016

Agenda Welcome and Introductions What is Value Realization? Overview of Value Realization Results How to Participate? Discussions

Welcome and Introductions

Christina Yue Quest Oracle Community Customer Learning Manager Christina.Yue@QuestOracleCommunity.org

Amir Hartman Oracle Global Customer Programs Executive Director

Overview of Value Realization Amir to present

What is Value Realization? The goal of the Value Realization program is to engage with Oracle’s cloud customers and help target, track and measure business outcomes throughout their cloud transformation journey. This includes providing insights and best practices to help achieve the fill potential of cloud investments, as well as quantifying and communicating the value customers experience from their cloud investments. Amir to present Cloud Value Realization

Interviews with key business and IT leaders Blind and Aggregated Data Research Methodology Interviews with key business and IT leaders Profile Diverse industries Global enterprises Small, medium, and large businesses Blind and Aggregated Data Amir to present

Objectives Benefit data collected through customer value assessment interviews Areas where their organization is performing strongly and other areas where they may be able to make improvements Key insights and critical success factors for a successful Oracle ERP Cloud transformation Amir to present

Overview of Value Realization Results

Based on customer evidence we’ve collected, first-year returns on investment from Oracle ERP& HCM Cloud fall into two main benefit categories: Operational Excellence Modernization, Integrated Business Insight and Agility

Overview of Value Realization Results ERP Cloud

Operational Excellence - Improved Closing Process – Customers were able to improve the speed and accuracy of all aspects of the extended financial close and improve closing process by 50% on average. – Reduced Financial Decision Support Cost – Customer evidence shows that by adapting quickly to changing business requirements and with delivering faster and more accurate insights to stakeholders, financial support costs were reduced by 23%. – Reduced Planning and Performance Costs – Customers interviewed were able to leverage existing IT assets and optimize new investments by integrating Oracle ERP Cloud with other systems and reduce planning and performance costs by 17% on average. – Reduced Account Receivables Cycle Time – Customers were able to radically streamline their invoice to receipt process with Oracle ERP Cloud, reducing account receivables cycle time by 30% and ensuring a healthy cash flow. – Reduced Outstanding Payables – By monitoring and interacting with the entire organization, customers were able to receive invoices, pay suppliers quicker, thereby reducing days payables outstanding, and improve account payables by 55%. – Reduced Maintenance Cost of Legacy ERP Systems – With the move to Oracle ERP Cloud, customers were able to reduce customizations, save on application support, and upgrade costs, IT maintenance staff and infrastructure costs by an average of 40%.

Finance Modernization, Integrated Business Insight and Agility – Increased Staff Productivity – Customers were able to reduce labor hours spent on routine finance activities; thereby enabling staff to have greater focus on strategic activities like spend analysis, supplier development, sourcing, contract negotiation, and supply optimization. Staff productivity increased by 26% on average. – Improved Reporting Productivity – With Oracle ERP Cloud, customers were able to provide a consistent reporting environment with innovative self-service reporting tools, focused on reducing process inefficiencies, leveraging analytics, and reporting with context. Analyzing data and performing what-if scenarios helped customers not only cut costs, but also provided new business insights and uncovered new possibilities. Customers were able to increase reporting productivity by 51% on average with Oracle ERP Cloud. – Enabled Scale - Customers interviewed were able to scale by 26% from a single unified financial platform that facilitated topline growth and enabled corporate transactions (mergers, acquisitions, and divestitures) without increasing headcount.

Customer Feedback Insights The top three drivers for choosing Oracle ERP Cloud are: Modernize finance operations Influence business outcomes Enhance productivity

Best Practices for Oracle ERP Cloud Transformation Simplify and standardize environment Creating a culture of change management Innovative communication methods Executive mandate for cloud transformation Localize adoption goals and targets phased implementation approach Automate data integration 1. Simplify and standardize environment as much as possible before embarking on digital transformation. All customers interviewed eliminated customizations. 2. Build expertise in creating a culture of change management, including the creation and distribution of “super users” driving adoption. 3. Use innovative communication methods such as collaboration platforms, e-learning systems, gamification, challenges and pop-up stands to disseminate key information and engage employees. 4. Secure an executive mandate for cloud transformation. Customers interviewed had a clear champion, typically the line-of-business executive and/or the CEO. 5. Localize adoption goals and targets for the business. Customers who experienced the most success ensured that different business leaders across different geographies were responsible and accountable for setting and achieving adoption targets. 6. Choose a phased implementation approach aimed at minimizing disruptions. Customers had a clear understanding of product capabilities and deployment timescales. 7. Automate data integration for better productivity improvement. Customers interviewed used automation to gather and normalize data from disparate sources.

Overview of Value Realization Results HCM Cloud

Operational Excellence

HR Modernization, Integrated Business Insight and Agility

Customer Feedback Insights The top three drivers for choosing Oracle HCM Cloud are: Modernize HR operations Enhance data security Drive process efficiency

Best Practices for Oracle HCM Cloud Transformation Simplify and standardize your environment Creating a culture of change management Innovative communication and training methods Executive mandate for cloud transformation Create a performance-driven culture that rewards employees for their contribution Invest in reporting and analytics Make knowledge and people easily accessible Simplify and standardize your environment as much as possible before embarking on digital transformation. All customers interviewed eliminated customizations. Build expertise in creating a culture of change management; including creation and distribution of “super users” drive adoption. Use innovative communication and training methods such as collaboration platforms, e-learning systems, gamification, challenges and pop-up stands to disseminate key information and engage employees. Secure an executive mandate for cloud transformation. Customers interviewed had a clear champion, typically the line executive and/or the CEO. Create a performance-driven culture that rewards employees for their contributions. Help line of business managers see what employees are working on, track their performance, and tie employee compensation to contributions. Invest in reporting and analytics. Customers interviewed stressed on the need to provide managers with a global holistic view of the workforce for improved decision making Make knowledge and people easily accessible with a single business-sponsored location for employee profiles and enterprise knowledge.

Value of Participating Jon to present

Value of Participation Customers Oracle Engagement Customers Being Heard Personalized Snapshot Jon to present The opportunity to have our customers engage with Oracle Our customers felt heard. Valuable insight to share back to our community and utilize data to help customers in the same journey The ability to learn directly from the customers and provide their journey back to other customers.

Process To Participate

Process Reach out to Christina.yue@QuestOracleCommunity.org to setup interview with customers A Value Snapshot assessment with customer (estimated amount of time required is 45‐60min), was conducted. The outcome of which will include: Baseline KPIs Snapshot Report ‐ customized to customers business & industry, helping them track KPIs, measure business benefits and identify areas of improvement Benchmark Report ‐ enabling customers to compare key metrics to peers, including key insights & best practices Peer‐to‐Peer Connections A minimal investment of time with Oracle’s Value Realization team enable customers to set baselines for process improvements, track & trend performance over time, and benchmark performance vs. others. Oracle Value Realization is a critical path to capture the value delivered from customers cloud investment Jon to present Highlight that we made the asks to customers which provided us an opportunity to participate in the interviews.

Customer Requirements: Lifecycle Stage: Pre‐implementation (baseline) and/or 6+ months post go‐live Product focus – SCM Cloud, CX – Sales, Marketing, Service and CPQ Cloud, HCM Cloud, ERP Cloud, Autonomous Database Customer Health – Reasonably happy customers Fluent in English Customer Requirements: Here are the requirements and targets for the next reports.

Want to participate? Have Questions? Contact Christina.Yue@QuestOracleCommunity.org To see full results go to HCM https://info.questoraclecommunity.org/hcm- benchmarking-survey ERP https://info.questoraclecommunity.org/ERP-benchmarking- survey

Question and Answers

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