Joseph M. Brennan Senior Director, Spectrum Health MedNow

Spectrum Health Overview

What is MedNow? Direct-to-Consumer Specialty Care 24/7/365 Save time and money Easy access Specialty Care Keeping care local Opening up access

Strategic Value Care Quality Demonstrate improvements in clinical, functional, and quality of life status for evidence-based interventions Cost Avoidance Reduce hospitalization and emergency department visits, prevent and/or limit illness severity and episodes, decrease per square foot infrastructure costs Provider Efficiency Leverage provider marginal capacity; reduce appointment duration to enable increases to patient panel size Patient Adherence Engage existing patients with enhanced access for routine follow-up appointments, medication adherence

Program to Date Results Total PTD Encounters: 60,034 PTD DTC: 37,117 PTD Specialty: 22,917 PTD Avoided IP Transfers: 323 PTD Avoided UC/ED Visits: 14,215 PTD New patients to PC: 11,534 PTD Cost Savings for Payers: $5,313,221 PTD Miles Saved: 1,136,317