Jean-Claude Le Grand Executive Vice President Human Relations

INSTITUT FRANÇAIS DES ADMINISTRATEURS DIGITAL AND HUMAN CAPITAL INSTITUT FRANÇAIS DES ADMINISTRATEURS 4 Septembre 2018

A 100% DIGITAL STRATEGY E-commerce counts for 8% of Group sales ( the « 3rd » country). Reinvention of marketing strategies : 38% of media budget invested in digital media 250 millions followers on social networks Data as next competitive advantage Services & Innovation (VR, AR) to revolution the beauty experience online and offline

PEOPLE, A KEY OF THE DIGITAL SHIFT A massive upskilling program Acquisition of new skills 2,000+ digital experts across the organization Use at large scale of the DM1, co-developed with GA 20,000+ people trained since 2015 From Senior Executives to Marketing & Sales Teams 10 000 people internally and externally

NEW BEHAVIORS AND MANAGEMENT TO GAIN AGILITY AND ATTRACIVENESS A SHARED MANIFESTO

DISRUPTING HR A global and agile HR strategy that is fully consumer and employee-centric Empower employees with greater autonomy Foster attractiveness & competitiveness through people innovation Ensure inclusive and great workplaces worldwide Increase people responsibilities for managers 2.A roll-out of transformative initiatives powered by digital solutions AI and tools to accelerate transformation, recruit the best, employee and candidates’ experiences

ACCELERATE TO ACHIVEE THE PEOPLE 2020 VISON Accelerate the talent agenda through internal job posting, preselection powered by AI, prescreening chat bot and talent development programs SPOT  more talents To grow the business through flex learning, career profiler, MOOC certification at scale and new performance management GROW   people to grow the business PEOPLE ENGAGE people to unlock potential To unlock potential through flex reward, feedback on the go, employee experience and flexible contractual solutions