Case Study – Novartis, Global Healthcare Company, Switzerland Background: Client is a global Healthcare company headquartered at Switzerland with 130,000 employees and presence in over 140 countries Area of Engagement Technology Scope Migration Microsoft Office 365 Business Challenges Migrate existing on-premises personal folders to Cloud Need Management of Lifecycle Policies eDiecovery Support Authentication issues : In the absence of O365 license Operation request to restore data working with Office 365 Support for integration Configuration Issues: ODFB sync tool with wrong URL or local source specified leads to issue during HCL’s Role OneDrive for Business managed by their own organization and facilitates sharing and collaboration on work documents with co-workers Site collection administrators control the user functions in the library. ODFB Team Size : 5 members Scope: O365 Support + ODFB Support Type: 24/7 Approach: Each user has 1 TB storage space in O365 and users will trigger content sync from their end Support team will be facilitating users during sync configuration as well as sync related issues Support team also validate new releases of ODFB sync tool before circulating to users Customer Benefits Solved Configuration issues One Drive for collaboration 24X7 Support