Facilities Management Department

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Presentation transcript:

Facilities Management Department “Serving as a Foundation for Success” Operations & Maintenance Real Property & Planning pascoreq.wizardsoftware.net 727-847-8138 tbowers@pascocountyfl.net SLA Priority Levels 1 - Urgent 2 Days or Less 2 - Prompt 15 Days or Less 3 - Routine 90 Days or Less 4 – Comprehensive 180 Days or Less (Typically) West Central East pascoreq.wizardsoftware.net West – 727-834-3295 Central – 813-235-6091 East – 352-521-5153 Construction & Renovation pascoreq.wizardsoftware.net westmaintenance@pascocountyfl.net centralmaintenance@pascocountyfl.net eastmaintenance@pascocountyfl.net 727-834-3292 tpyche@pascocountyfl.net SLA Priority Levels 1 – Highly Complex 36 Months 2 – Reasonably Complex 18 Months 3 – Slightly Complex 12 Months 4 – Minimally Complex 6 Months SLA Priority Levels 1 - Emergency 1 Day or Less 2 - Urgent 7 Days or Less 3 - Routine 15 Days or Less