Benefits Gateway™
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Problems Facing Employees & Employers Different 800#s for different benefit programs is time-consuming and often frustrating Minimal, if any, coordination among different benefit programs/vendors Employees have problems getting to the right place at the right time Fragmentation is costly and negatively impacts service and employee productivity Reporting is segregated, leaving room for errors 2
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A Single Phone Call Benefits experts connect employees to all health-related benefits through a single 800# (e.g., medical, dental, EAP, pharmacy) Flexible design; clients dictate which benefits/vendors to include Health Advocate development team coordinates intra-vendor setup and processes Supported by the latest information and telephonic technology Turnkey communications program Smooth transition to Health Advocacy service for help resolving healthcare and insurance-related issues Unlimited support available 24/7 4
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Streamlined Administration Health Advocate Development Team: Organizes client’s information into orderly game plan Identifies data feeds/information collection processes Develops intra-vendor protocols Establishes coordinated network and mapping across vendors Determines best use of IVR system Provides ongoing communications to keep all vendors informed 7
Turnkey Communications Vendors Program introduction; ongoing communication and support Clients Orientation for key internal benefits team Engagement planning; reminders for HR Employees Launch communications (print/electronic) Workplace awareness (posters, table tents) Ongoing promotional materials (print/electronic) 8
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Reduces employee frustration and confusion when accessing benefits Simplifies the entire benefits experience Personalized support gets employees to the right benefit, quickly and easily Maximizes benefits utilization Increases productivity Seamless integration with Health Advocacy and other services Saves time and money 10
Avoids misplaced calls, fragmentation and duplication of services Simplifies administration Eases burden on HR staff Improves benefits utilization Ensures that employees/issues do not “fall through the cracks” Turnkey implementation and communications support Increases employee productivity Fully integrated with Health Advocacy service 11
First Name Last Name Title ###.###.#### firstlastname@healthadvocate.com 12