OpenWorld 2018 Accelerate Your Success on Oracle Cloud Infrastructure with Applications Unlimited Support Viviana Tilita Senior Technical Support Engineer.

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Presentation transcript:

OpenWorld 2018 Accelerate Your Success on Oracle Cloud Infrastructure with Applications Unlimited Support Viviana Tilita Senior Technical Support Engineer Oracle, Applications Customer Support, JD Edwards EnterpriseOne October 24, 2018

NEXT 15-MINUTE BRIEFING Accelerate Your Success on Oracle Cloud Infrastructure with Applications Unlimited Support

Safe Harbor Statement The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

Agenda 1 Applications Unlimited on Oracle Cloud Infrastructure Engaging Support Q & A 2 3

Agenda 1 Applications Unlimited on Oracle Cloud Infrastructure Engaging Support Q & A 2 3

Applications Unlimited on Oracle Cloud Infrastructure Enterprise-Level High Availability Non-Blocking, Predictable Performance Secure Business Focused Flexible Isolated Sub-Clouds By Oracle, for Oracle

Applications Unlimited on Oracle Cloud Infrastructure E-Business Suite

Applications Unlimited on Oracle Cloud Infrastructure E-Business Suite Simplified Provisioning Advanced Provisioning Lift and Shift using Oracle E-Business Suite Cloud Tools Cloning an Oracle E-Business Suite Environment

Applications Unlimited on Oracle Cloud Infrastructure JD Edwards EnterpriseOne

Applications Unlimited on Oracle Cloud Infrastructure JD Edwards EnterpriseOne One Click Provisioning Linux-Oracle Database One Click Provisioning Windows-Oracle Database One Click Provisioning Linux-DBS Lift and Shift( Application Releases 9.1 and 9.2) Lift and Shift + Simplified Upgrade( Application Releases 9.0.2 and 9.1)

Applications Unlimited on Oracle Cloud Infrastructure PeopleSoft

Applications Unlimited on Oracle Cloud Infrastructure PeopleSoft

Applications Unlimited on Oracle Cloud Infrastructure Siebel

Agenda 1 Applications Unlimited on Oracle Cloud Infrastructure Engaging Support Q & A 2 3

Engaging Support Properly identify the Support team Cloud Support Applications on Cloud Support Applications Support Select appropriate option for Cloud Infrastructure Product field

Engaging Support Cloud Support After logging into My Oracle Support, click the link to Switch to Cloud Support Refer to the following documents for logging issues with Oracle Cloud Support: Obtaining Support for Oracle Applications on Oracle Cloud - Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) (Doc ID 2181340.1) Required Information for Opening Service Requests Regarding the Oracle Cloud (Doc ID 2160245.1)

Engaging Support E-Business Suite: JD Edwards EnterpriseOne Applications on Cloud Support E-Business Suite: EBS on Oracle Cloud: Provisioning and Administration EBS Cloud Backup Utility (On-prem to Cloud) Issues EBS Cloud Admin Tool/Cloud Manager Issues Functional, Performance, Advanced Technology Issues Infrastructure or Platform Issues Other (Non-automated Deployment Options) JD Edwards EnterpriseOne EnterpriseOne  Install/Change Mgmt – Installations & Upgrades  Cloud Installation and Provisioning

Engaging Support PeopleSoft Siebel Applications on Cloud Support PeopleSoft Cloud Manager Siebel Installation (installation of FPs, QFs, PSs, Product Certification & Supported Platforms) > Cloud Provisioning

Agenda 1 Applications Unlimited on Oracle Cloud Infrastructure Engaging Support Q & A 2 3

Recommended Conference Sessions SESSION ID TIP4394: Upgrading and Maintaining Siebel CRM in the Cloud or On-Premises Wednesday, 12:30pm – 1:15pm Moscone West – Room 3001A SESSION ID TIP4393: JD Edwards Support and Oracle Cloud Infrastructure: A Successful Path to Oracle Cloud Thursday, 1:00pm – 1:45pm Park Central (Floor 2) – Concordia

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