EmpFinesseTM Overview A Deep Dive to EmpFinesseTM Product Line

The Context

Analyst POV Top Trends

Analyst POV Happening Areas Immersive Experience Things in Enterprise Business Paradigm shift in brand visualization using AR and VR Will be used for emotional engagement with workforce Major applications in manufacturing and maintenance forecasted – Industry 4.0 Things will drive digital transformation initiatives across the enterprise Companies become more confident in IOT security IOT no longer be a standalone technology LP-WAN solution will create new horizon in enterprise thing world IOT will raise new Business Benefits in enterprises Learning & Wisdom Management VR / AR coming to play in a big way in Learning & KM Trend towards cognitive learning and tacit knowledge Collaboration with security / legal with a diversity of devices, collaboration channels and leveraging of IOT Managing Nomadic Workforce References Digital Connectivism https://goo.gl/bQgpQk https://goo.gl/9NydT1 https://goo.gl/buUqtR https://goo.gl/KPNjiC https://goo.gl/PXjXa3 https://goo.gl/qHaNw2 https://goo.gl/GXEc7f https://goo.gl/DrGhCA Focus on sensor-based data and creating analytically rich data sets Fleet management in transportation, security and surveillance applications in government, inventory and warehouse management applications in will be the hottest areas for IOT growth

Analyst POV Market Size

Key Challenges in Digital Enterprise Poor Experience reduces Digital Adoption Valuable time of Senior workforce spent in routine work Slow GTM and low Productivity High expenditure in post shipment defect fixing Huge loss in Organizational Wisdom in form of Tacit Information Difficult cross skilling or new process / technology learning owing to poor learning efficiency Insufficient networking resulting in duplication of effort Considerable rework due to human errors or 'decision fatigue'

The Product Core Concept

Philosophy EmpFinesse Infinite Experience delivery to Enterprises EmpFinesse is a bouquet of offerings for the Enterprise and its workforce, enabling internal Transformation through smart delivery of Experience and Synergy under flexible, yet robust, Governance with help from Fundamental Transformational Services. Target Pain Areas Poor Experience reduces Digital App Adoption Valuable time of Senior workforce spent in routine work rather than strategy and innovation Slow GTM and low Productivity High expenditure in post shipment defect fixing Huge loss in Organizational Wisdom in form of Tacit Information Difficult cross skilling or new process / technology learning owing to poor learning efficiency Insufficient networking resulting duplication of effort Considerable rework due to human skill dependency Target Key Stakeholders CHRO CIO CKO CTO Target Drivers Strategic Open Work Culture Stimulating Innovation Enriching Organizational Memory Workforce Empowerment Controlled Turnover Elevated Productivity Network of Excellence Task Execution Simplification Rationalization of Decisions Improved Precision in Execution Consumer-like Experience Tactical

Key Features Availability as Location agnostic, Device agnostic, Time agnostic highly configurable and customizable scalable interface, service or app Workforce Experience and Synergy driven Design across functionalities considering diverse stakeholder types like employee, vendor, partner, agents and even some designated consumers as part of extended Workforce Enablement of Transformation Journey through Ultimate Digitalization leveraging advanced discovery, collaboration, content management, device orientation and cognitive techniques Supreme Control of Power Users reducing dependency on technical force drastically in turn increasing Execution Velocity considerably Being Technology Agnostic Suite, ready to mingle with Enterprise Technology Culture and eventually making Implementation and Maintenance of entire ecosystem more Productive

Construct

Component Deep Dive Experience Nudge With the consumerization of enterprise, Experience is the most important factor to transform organizational ecosystem. Automation, in-built System Intelligence, Digitalization are key factors for enhanced experience. EmpFinesse offers such next generation enterprise experience through Work Partnership, Avatar Simulation, Wisdom ecosystem modernization, Smart Learning, Intelligent Information Distribution etc. Nudge Work Partnership Workforce-Machine Partnership to execute various actions in the enterprise as assistant, advisor or actor through guided automation Assistant level Partnership [Regular Task Automation, Occasional Task Automation e.g. Onboarding] Advisor Level Partnership [FAQ, Notification, Recommendation, Proactive Suggestion e.g. Popup Help Desk] Actor Level Partnership [Predictive Problem Management] Enterprise Avatar Digital Simulation of any enterprise objects to take actions and decisions towards planning, designing and troubleshooting Digital Modelling [Model Formation, Model Validation, Behaviour Mapping] Digital Threading [Transaction Placeholder Management, Digital Fabric or Sensor Tagging, Cognitive Sensing, Data & Information Flow, Transaction Logging] Digital Analysis [Impact Measurement, Analysis Charts, Traceability, Recurrence Measurement, System Recommendations, Manual Recommendations, Reports]

Component Deep Dive Experience Galatea With the consumerization of enterprise, Experience is the most important factor to transform organizational ecosystem. Automation, in-built System Intelligence, Digitalization are key factors for enhanced experience. EmpFinesse offers such next generation enterprise experience through Work Partnership, Avatar Simulation, Wisdom ecosystem modernization, Smart Learning, Intelligent Information Distribution etc. Galatea Smart Learning Transformational Learning Mechanisms to make enterprise learning ecosystem more effective in skill development & adoption Atomic Learning [Interactive Media, Post Learn Task Simulator and Quizzer, Tips Publisher, Add-On Designer] Immersive Learning [Mixed Reality Designer and Simulator] Digital Café [SME Connect, Direct Learning, Advanced Messengers, On-Sport Rewards, Champion cross-pollination, Technological Socialization, Unlocking Skill or Wisdom spare parts] Wisdom Modernization Modernization of Enterprise Wisdom Management with greater focus on Tacit Wisdom, Analytics guided Wisdom and fostering of Innovation within enterprise Enterprise Wisdom Management Strategy Wisdom Accelerators [Tacit Codifier, Wisdom Model Creator, Idea Jam, Actionable Insights, Genius Bar, Voluntary App, Treasure Hunt, Lexicon] Smart Information Services Factory Model for Content and Information Processing handling information management, orchestration and movements Content Disposition Framework Idea Crowdsourcing Information Summarization Content Movement to Cloud Workforce Empowerment Toolset [Influence Meter, Consensus driven Decision, Enterprise Flipboard]

Component Deep Dive Synergy Sympatico Improvement in Workforce Synergy is directly proportional with Enterprise Productivity. Increasing the effectiveness of professional networking, making the business processes smarter and engaging devices & sensors to make the environment more intelligent are few steps to improve the synergy. Sympatico Enterprise Networking Multi-variant Networking like human-human, human-device, device-device, human-content, device-infrastructure etc. to improve overall productivity Collaboration & Social [Strategic and Operational] Culture of Community [COE, COP, COI etc.] and Community Championship Digital Mesh [People-People, People-Device, Device-Device, People-Enterprise, Device-Enterprise, Sensor-Enterprise] Collective Content - Crowdsourcing of Information and Ideas and Voice of Employee Networking Utilities [Social Networking Analyzer, Professional Mapper, Workforce Networking App, AI driven feedback collection, Virtual Collaboration Hub, Gamification Enablers, Enterprise Flipboard, Academy Hub, Well Being Tools, Workforce Emotion / Influence / Sentiment tracking, Survey Fatigue Monitor etc.] Intelligent Business System Injection of Machine Intelligence in enterprise business systems and processes to improve precision and accuracy of all actions Smart Enterprise Framework and COE as a Service Intelligent Reusable Business Utilities [Neural Prediction Service, Biometric Security Interface, Immersive Reality Interface, Dynamic Recipe Provider, Rule Engine] Enterprise Things Application of Hard and Soft Sensors across enterprise to utilize data feed towards better preparedness & resolutions for incidents Things Tracking [Machine, Device, Sensor, Soft Things] Things Parameter Management [Location, Photo, Temperature, Touch, Light, Machine Data] Things Measurement [Identity, Presence, Context, Relationship, Activity, Big Data]

Component Deep Dive Fundamentals Fundamentals include some critical functions and features which are inevitable part of transforming Digital Enterprise. Next Generation Search, Contextualization and Syndication of contents, Real time Intelligence and Predictive Insights are some of those critical elements. Smart Find-ability Cognitive Search Search Optimization Multi-Channel, Multi-Source, Multi-Destination Search Big Data and Sentiment Guided Search Real time Personalization on Search Result Next Generation Search Utilities [Custom Crawler, Cross Domain Cluster, Geo-Location integration, Non-Textual search, Encrypted search] Real Time Intelligence Dynamic Brain creation and Brain Management Computer Vision and Object Matching Neural Predictive Modelling AI driven Trending and ML guided Projection Behaviour and Usage Trend Tracking Emotion Tracking Factory Resources Persona Factory Context Factory Brain Factory Recipe Factory Connection & Syndication Cross boundary Orchestration Cross domain and Cross platform Recipes Recipe and Cartridge Pool Micro-Recipe Management & Utilization Insights & Prediction Semantic Analytics Service Integration Big Data Service Integration Interaction Analytics [Social Norming, Top Influence Tracking, High Value Grouping]

Component Deep Dive Core Platform Core Platform is the heart EmpFinesse platform which hosts a scalable, flexible and portable ecosystem of conversation, brain and integration. This tier of the platform enables the technology agnostic nature of platform accepting any brain type, conversation agent type, supported channels, interaction modes, integration agent type etc. Brain Ecosystem Any Brain Platform Multi-Brain Architecture Master-Slave Model Service Bus driven Model Parallel Async Model 3-Step Brain Design Use case to Tech Base Map App wise Use case distribution within Tech Base Intent - Entity - Key Phrase etc. design within App Independent Score Engine Rule based Score Controller Brain Types – Query, Search, Action, Push and Dialog Various functional features – Feedback, Learn and Relearn, Personalization, Data Classification etc. Various non-functional features – Caching, Security, Audit & Monitoring etc. Admin UX for Power Users to manage and provision from web UI Conversation Ecosystem Any BOT Platform Multi-BOT Architecture Multi-Channel – Web, S4B, Slack, Skype, FB Messenger, Cortana, MS Teams Multi-Lingual – Auto-detected and Resource based Multi-Interaction mode – Textual, Voice Custom Branding Integration Ecosystem Any Orchestration Platform Recipe Formation – Static and Dynamic Cartridges – Connections, Actions, Sequence Intent to Recipe Mapping Custom Adapter using Web Hooks Backend integration though API Gateway

The Product Wider Perspectives

Reference Architecture High Level

Reference Architecture Low Level

Technology Perspective High Level

Technology Perspective Low Level

The Product Sales Dynamics

Engagement Approach Preparation Stage Execution Stage Micro-Advisory [Optional] Due Diligence Architecture Component Map Implementation Release Support Release Plan Release Scripting Business Release Technical Release Design & Prototype Customization Extension Programming QA Iteration Plan DevOps Iterations EmpFinesseTM Components Assessment Output [if Advisory done] Customer Enterprise Architecture Security Compliance Standards Pilot Preparation Stage Execution Stage

EmpFinesseTM Extended Core Deployment Models EmpFinesseTM Core EmpFinesseTM Content EmpFinesseTM Auto EmpFinesseTM Synergy EmpFinesseTM Extended Core Deployment Plans Core Platform EmpFinesseTM All Fundamentals Smart Learning Wisdom Modernization Smart Info Services Work Partnership Enterprise Avatar Enterprise Networking Intelligent Business Systems Enterprise Things Service Plans [applies to all Deployment Plans] Silver Gold Platinum

Usage Dynamics How to use EmpFinesseTM Usage Value from EmpFinesseTM Available as a platform offering bunch of services All top layer services are optional and can be made available based on customer need All components are service / app based and configurable by Power Users through web console Customizations possible based on customer need Fundamentals and Governance services are exposed through top layer only Strategic Values Open Work Culture Stimulating Innovation Enriching Organizational Memory Workforce Empowerment Controlled Turnover Elevated Productivity Tactical Values Networks of Excellence Task Execution Simplification Rationalization of Decisions Movement towards Consumer-centric Experiences Improved Precision in Execution

Value Delivery Provides Extraordinary Experience to Business through Digital Connectivism Provides Multi-Dimensional Synergy seamlessly derived from People, Content, Data and Devices Delivers assured increase in Ambient Knowledge through Interconnection of Humans and the Digitalized Workplace Contributes significantly in Productivity correction and improvement by introducing Machine Guidance and Automation Makes Digital Components available Immediately Anytime Anywhere as part of Enterprise Factory ensuring use of best practices and proven dataset for effective use in enterprise Offers robust Governance guidance to control Digital Dementia

Differentiators Business Differentiators Operational & Technical Differentiators Providing Experience to Business through Digital Connectivism Providing Synergy derived from People, Content, Data and Devices Robust Governance guidance to control Digital Dementia Assured increase in Ambient Knowledge through Interconnection of humans and the Digitalized Workplace An one-stop Suite for all smart needs of Digital Enterprise No Technology bar through Technology Agnostic approach of Core Platform High degree of Configurability and Customizability of Components and Services High Flexibility of Deployment through pre-defined Models

Sample Use Cases for CIO, CTO & CHRO Nurturing Relevant Skills 1 Enterprise Wisdom Management and the Digital Café will be the key offerings of EmpFinesse that will address skill management and learning for enterprises. CIO’s will benefit by getting a 360 degree of the workforce, skills, mapping and gaps. Digital Transformation and Innovation 2 EmpFinesse offers solutions to enable digital transformation and Innovation. - Enterprise avatars for problem solving, Work partnership for automation, Wisdom Modernization and Smart Information Services will enable learning and Idea Crowdsourcing allowing CIO’s to address these needs. Communication, Networking and Collaboration 3 EmpFinesse has a rich set of offerings aligned to these CTO needs: Workforce tools included in Smart Information Services Enterprise Networking as part of Synergy Offering Fundamental services around collaboration and find-ability Tooling in the Increasingly Diverse tech. landscape 4 Fundamental capabilities around connection and syndication would need to be leveraged Work Partnership offered as part of nudge will automate and guide tasks for the workforce irrespective of platform spread EmpFinesseTM’s core Governance services will provide the over-arching rigor and oversight CTO CHRO Talent management and retention EmpFinesse offerings like Workforce Networking and Insights and Prediction would enable the CHRO to nurture talent. Typical areas include: Collaboration and community enablement Tapping innovation with crowdsourcing linked with compensation and benefits Drive richer experience for mundane activities with gamification Learning and Wisdom Modernization EmpFinesse has capabilities that support these initiatives. Galatea - Wisdom Modernization and Learning Café provide differentiated experiences Fundamental capabilities around real-time intelligence, persona driven contextual services and smart find-ability will enable employees to find the right information easily 1 https://www.cio.co.uk/cio-career/cio-challenges-for-2017-3652082/ 2 https://tayganpoint.com/5-big-challenges-facing-cios-and-it-leaders-in-2017/ and https://www.gartner.com/imagesrv/cio/pdf/cio_agenda_insights_2016.pdf 3 https://www.forbes.com/sites/theyec/2015/08/28/what-makes-a-good-cto-great-8-qualities-to-hire-for/#65bbcb724b03 4 https://www.techrepublic.com/article/5-decisions-a-cto-needs-to-make-on-day-one/

Sample Use Cases for Prime Tracks Employee Onboarding Onboarding involves a series of many stereotypic acts like ID & Email creation, seat allocation, access to basic systems, device allocation etc. which would be automated to get rid of dependency on human. This is part of Assistant level Partnership. R&R Recommendation As Advisor level Partner, system can recommend, in a proactive way, Rewards and Recognition to designated employees who satisfy R&R criteria. FAQ Anytime anywhere available conversational agent offering answers to Frequently Asked Questions based on natural language inputs from users. Proactive Problem Resolution e.g. Clinical Trial Data Discrepancy Root Cause of Clinical Trial Data Discrepancy identified by implicit analysis of Trial data and rectification before next cycle as Actor like Partnership. Virtual Impact Analysis of Design Change Product line finds issue which require Design Change. Resolution options identified and applied to Digitally simulated twins of the Product which ensures choice of right option leading to savings in cost and effort Enterprise Pyramid Planning Digitally simulating individual profiles with physical traits and trying out various combinations of resourcing to build the pyramid which helps enterprise to keep its structure in shape and also helps workforce to meet their aspirations within enterprise. New Digital Ambience Readiness In transforming enterprise, collaboration and conference ambience is a definite change which often face adoption issues. An early, even before the construction or setup in place, training / learning using immersive method (mixed reality) would help by letting users interact with present and future time simultaneously. Digital Café, an one stop Learning Station Effective Learning requires an ambience which is ideally available in a closed room but in large enterprises having such ambience for every worker might be a challenge which can be overcome if a Digital Café is in action where one can get / access to any and every resource required for perfect Learning in a virtual ambience including access to real or virtual SMEs on real time. Adoption is high because active gaming as media of Learning. Auto KB Creation from Service Desk Utilizing Text mining, NLP and analytics on chat, emails and unstructured data to create auto knowledge base on all interactions of service desk agents and executives. Extracted knowledge is automatically qualified and categorized based on generated insight and included in existing KM / KEDB. Tacit Codification for informal Interactions Recording and processing of all interactions are enabled for in-house Executives / Field force / Customer Facing workforce to capture informal wisdom and convert to explicit text mining and analytics on written communication over chat, SMS, BOT’s etc. NLP and voice processing on verbal communication (calls/ conversation) is done. Finally captured content is qualified and categorized based on generated insight and update in existing KM stores Work Partnership Enterprise Avatar Smart Learning [Continued] Wisdom Modernization Improving Learning Effectiveness Introducing micro-learning concepts through interactive features like interactive media or post learn interactive quiz effectiveness would be improved. Learner would be able to Smart Learning

Sample Use Cases involving multiple Tracks Emerging Practice Generator Voice of Employee Generator Self Service Flow Connector An intelligent Digital Agent that can analyse project implementation and delivery and operates at two levels – Governance Guide – Analyses the project across different levels – objective, approach, tools, technology and provides best practices across these aspects Emerging Trend Generator – Provides guidance on future and emerging trends and how they can be leveraged in the project under analysis Knowledge and Wisdom Management – Will provide approach to implement tacit knowledge codification and prevent knowledge leak Software and Application Development – Will provide guidance on right DevOps approaches, emerging frameworks and future-facing capabilities to incorporate Learning management and Training – Will provide suggestions on making the experience more interactive (Virtual assistants powered with AI) and immersive (VR / AR) Workforce Productivity – Will provide options to complete transactional activities with less clicks /intuitively suggesting emerging practices of creating Enterprise Avatars to target apps /tasks to employees, leveraging assistant, advisor, actor (including usage of AI powered virtual assistants) to complete BAU actions An interactive plug-in that gauges the mood of the employee and offers quick resolution on detection of negative vibes – Workforce Productivity – Provides a quick popup with 1-2 questions at the end of any transactional activity / interaction. Negative responses are guided to Learning Café or to assistant, advisor, actor (using AI powered virtual assistants) to provide specific solutions Collaboration – A central capability of included in all collaboration applications / portals of the enterprise replacing traditional polls and surveys Negative experience will be led to Gamification initiatives that will try to make the experience interactive and outcome-based Additional avenues to redress will be tied to Learning Café or to assistant, advisor, actor (using AI powered virtual assistants) to provide specific solutions Provides interactive interface to business users to connect workflows / business applications without the need for IT Leave Usage with Payroll Travel Planning with Leaves Project Management / Project Revenue scenario analysis with CAPEX and OPEX systems Project Management / Project Revenue scenario analysis with resource travels Asset Requisition and Management with Budgeting

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