Computers and Business, Finance, and Marketing Week 11

Topics Advertising International business Marketing Job force Telework Employee monitoring Manufacturing International business Industrial development Retail Banking and Finance Stock market

Retail Kiosks Point-of-sale terminals Debit cards Social computing Electronic data interchange Online Purchasing

Banking and Finance Cashless society Phone transfers ATM Debit card On-line sales and banking

Stock Market Share tracking Wireless transactions on trading floor Online trading

Manufacturing Robotics Multimedia Computer Aided Design/Manufacturing Just-in-time manufacturing Virtual reality

Advertising and Marketing Television Radio Print Internet

Goals of Technology Increase productivity Reduce resources needed to complete tasks Improve standard of living Improve efficiency Increase reliability

Usual Result of Technological Advances Cost of product goes down Market expands Jobs are created new types more workers of each type

Society and Changing Technology Higher standard of living Better services Better goods Potential for higher incomes Production of goods is more knowledge based

Changing Nature of Work Elimination of jobs De-skilling of jobs Creation of jobs Reduced work hours More leisure Increased need for training

Computer vs Other Technologies Eliminate wider variety of jobs Eliminate more high skilled jobs Pace of improvement in speed and capacity is much faster Continual retraining

Job Creation Programmers (SE) Computer repair Trainers Cable guy Network guy Telemarketers Webpage Design/Maint

Income and Productivity? Hourly wages dropped Work less to do same thing Productivity increases Efficiency increases Lower wages? Increase business? Lower costs?

Jobs of the Future Knowledge of some type of computer technolgy Fewer jobs for people with lower skills and education Pay level high - highly skilled low - no skill Make transition to new technolgy

Computers and Job Hunting Fastest growing occupations through 2016 computer scientists computer engineers systems analysts network specialists

Growth in Employment IT personnel Computer operators Computer technicians Systems analysts Programmers Database administrators

Finding that Job Job-search service on Internet Regional info Advice Interview help Resume help

Telework Work away from normal office Utilize Email FTP Video conferencing Remote desktop

Benefits to company Reduced overhead Skill retention Increased productivity Reduced absenteeism Improved morale

Benefits to Employees No commute time/costs Reduced clothing costs Reduced child care costs Greater freedom Decreased distractions Flexible location

Benefits to Everyone Reduction of traffic Reduction of costs of transportation infrastructure Reduction of environmental damage

Telework Job Attributes Large degree of autonomy Intrinsically satisfying Routine communications Agreed job specs and time tables Involve travel Require quiet time to think

Problems Isolation No direction from supervisor Low morale Work too little or too much Reduced opportunities for advancement Reduction in important inter-office communication

Changing Business Structures Trend towards smaller businesses and independent consultants Company loyalty and identification decreases Decreased need for middle management due to better tools

Employee Monitoring Creation of new ways to monitor Old ways are more efficient

Employee Monitoring Methods Electronic - details of performance (keystrokes, time spent) Physical surveillance Customer service telephone work Access to info (files, email,)

Health Issues Radiation (less today) Wrist problems Repetitive Strain Injury Blurred vision

Responses to Health Issues Ergonometric solutions Role of management in supervision Legal issues - lawsuits

E-Commerce Major model alteration of provision of goods and services Customer driven and controlled Aimed at cutting costs Improved quality of goods and services Increased speed of service delivery

New Methodology to.. Address the needs of organizations Identify requirements of merchants Elevate the desires of customers

Buying and Selling Information Products Services

Applications Communications on demand Remote banking Procurement and purchasing Online marketing and advertising Expanded remote shopping

Common Business Services Security Authentication Electronic payments Online directories Online catalogs Data storage backups The Cloud

Message and Information Exchange Email FTP Electronic data interchange Electronic funds transfer Transaction capture Delivery tracking

Pillars of E-Commerce Support Universal Access Public Policy Legal Issues Privacy Issues Technical Standards