Allianz Worldwide Care Services Presentation to: FFAO BMIP MMBP Date: 27th May 2015
Special arrangement in Milan Claim reimbursement Key figures Meet the team Thank You Continuity is Key How this works Special arrangement in Milan Claim reimbursement Key figures How to reach us Your Feedback The mobile app Allianz Worldwide Care Services
Client Relationship Manager Anissa Maaref-Wilson Meet the Team Client Relationship Manager Anissa Maaref-Wilson Provider Services Network Manager - Italy Elsje Osselaer Helpline Team Leader David Dongiovanni Medical Services Advisor Javier Conejero-Ramos Allianz Worldwide Care Services
Thank you To every single one of you To your respective Social Security Office and their teams Allianz Worldwide Care Services
Continuity is Key New Provider Services Manager for Italy: Elsje Principle: free choice of provider Worldwide Direct payment for in-patient Discount/preferential rates Pay and claim for out-patient Rome Clinics / Doctors / Dentists Pharmacies / optical shops Physiotherapists / out-patient medical centres Allianz Worldwide Care Services
How this works Clinics and Doctors in Network Pro-active case management Clinics in Network Doctors out of Network No Direct Payment for doctors’ fees Possible Uncovered doctors’ fees Negotiations / in-network solutions Clinics and Doctors out of Network No Price Agreements Possible Uncovered Amounts Negotiations / in-network solutions Allianz Worldwide Care Services
Important Provider in Milan added: IEO Instituto Europeo di Oncologia Centre of Excellence for Cancer treatment Preferential rates for in and out-patient treatments No more Reasonable and Customary cuts Exception: GOP for out-patient treatments Allianz Worldwide Care Services
Claim Reimbursement Current turnaround time: 6 days What is needed: Diagnosis or reason for expenses Date of treatment (for sessions) Correct bank details Medical clarification requested to you (and not the provider) Original bills/invoices Dental balances received Allianz Worldwide Care Services
6,627 19,084 27,118 1,455 Key Figures (Jan-Apr) Calls answered Emails received 27,118 Claims processed 1,455 GOP issued Allianz Worldwide Care Services
How to Reach Us Helpline : Helpline Number: +32 2 210 6601 Universal Toll Free Number (17 countries): +800 13983812 Email: RBA.helpline@allianzworldwidecare.com AWCS On-site Representatives: Monday to Friday: 8.30am to 12.30pm Room D-305 (ext 56593) Room D-307 (ext 55788) Medical : RBA.medical@allianzworldwidecare.com On-site: 1st Monday and Tuesday of each month Administration : RBA.services@allianzworldwidecare.com Allianz Worldwide Care Services
Changes following your Feedback New Providers added Review of the Employee Benefit Guide Guide to the Statement of Account Allianz Worldwide Care Services
MyHealth App Simplicity, Security and Customer Centricity 1 What is it? 2 Policy Documents in your pocket 3 Find a hospital Born from the Allianz Digitalization Program Driven by innovation, market insight and competitive advantage Launched globally in August 2014 Multilingual support Offline access Secure storage and connection Find a hospital near to you on a map with this GPS enable functionality Integrates with Google Maps to give you turn by turn directions Leave your paperwork at home and still be able to access your most recent policy documents and membership card on the go 4 Emergency contact & Helpline Numbers 5 Submit your claim anytime, anywhere 6 Health Assistance Tools Provide a few key details, take a picture of your invoice and submit your claim Track your claims progress, claims history and view settlement details Find local equivalents of brand named drugs Translate common ailments into one of 17 languages. All the contacts and support in one place Call emergency services Contact our customer Helpline Allianz Worldwide Care Services
Questions?
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