Case Management: A Service Delivery Strategy

Training Competencies Conduct an assessment interview Develop and maintain a network of services and support Create and implement an IDP Track and monitor an IDP Understanding and awareness of job development and placement issues for individuals with a disability and know when and where to refer them for additional help Bring cases to closure Knowledge and understanding of the difference between Intensive Service and the Case Management service delivery strategy Knowledge of determining, in the initial assessment, if an individual would benefit from the case management service delivery strategy

DVOP Specialist Duties VPL 07-10 Consistent with WIA Section 134(d)(3)(C), the intensive services category now is clarified to include: Comprehensive assessment of education, skills, and abilities; In–depth interviewing and evaluation to identify employment barriers and appropriate employment goals; Group and individual career coaching; Short-term pre-vocational services that may include development of learning and communication skills, interviewing skills, personal maintenance skills, and professional conduct to prepare individuals for career goals; and These next few slides contain excerpts from Veterans Program Letter (VPL) 07 – 10. VPLs are the vehicle by which VETS provides additional guidance to the states to clarify veterans program requirements. This first duty for the DVOP specialist is Intensive Services. These 5 Items are those activities that a DVOP could perform to assist a veteran in support of this intensive service responsibility. Not all veterans will require intensive services. However, if one or more barriers to employment are discovered, veteran customers could benefit from the provision of intensive services. The State has the flexibility to determine the method to be used to screen individuals for intensive services by DVOP specialists. Development of an individual employment plan that identifies employment goals, interim objectives, and appropriate services that will enable the Veteran to meet his or her employment goals.

DVOP VPL 07-10 Conduct outreach to locate veterans for intensive services such as: (a)   VR&E (b)  HVRP, IVTP and VWIP grantees (c)   VA Medical centers and Vet Centers (d)  Homeless Shelters (e)  Civic and service organizations (f)    Community Stand Downs Military Installations WIA partners State Vocational Rehabilitation Services This duty goes hand in hand with providing intensive services. Some DVOP specialists will work in an office where the number of veterans needing intensive services might be limited. DVOP specialists need to outreach to locate those veterans with employment barriers. Some locations that are appropriate for outreach are listed here. Outreach should be provided at locations where job seeking veterans, or veterans interested in becoming employed, might be located. If the DVOP is over loaded with veterans needing intensive services, then they will probably not be doing as much outreach as other DVOP specialists.

LVER Duties/Individualized Job Development VPL 07-10 LVER staff should provide services such as the following to improve positive job development referrals: Targeted referral to training and supportive services Job search assistance workshops for Veterans Studies and experience show that job seekers who receive job development services are more likely to secure and retain meaningful employment. Therefore, the primary focus of the LVER role and the majority of the effort of LVER staff should be on individualized job development for Veterans, particularly those determined to be job ready after receipt of intensive services from a DVOP specialist. Individualized vocational guidance and labor market information

LVER Duties VPL 07-10 The LVER role also includes the ability to assist veterans as needed in the office. Also to assist and train other service providers with responsibility to servicing veterans. The LVER helps create a system for providing quality services for veterans. LVER staff any time that a Veteran requires an intensive service and a DVOP specialist is not available to provide that service, the LVER should provide the intensive service.

Case Management I.S. can be delivered separately from CM VPL 07-10 Case management is a service delivery strategy Case Management services are: 1.Conduct an assessment 2.Develop an employment plan 3.Follow-up I.S. can be delivered separately from CM

IS or CM? Veteran is job-ready looking for access to employers and job openings. Veteran has skills and is job-ready, needs a resume and practice with interviewing. Veteran has a disability and is currently homeless.

Definition: Case Man-age-ment Case Management , as the framework for Intensive Services is the facilitation and coordination of services at the community level. The purpose of case management is to provide an individual with specific resources to take control of his / her life. It requires the case manager to focus on the long and short term goals an individual has and empower him / her to make educated decisions about his or her future.

What is a Barrier? Any issue perceived by the client that interferes with getting and keeping a job.

Nine Key Concepts 1. Comprehensive and client centered 2. The service provider and the client are partners 3. There is mutual respect between clients and service provider. 4. A client has only one IDP

Nine Key Concepts 5. Relates the client’s actions to outcomes (Continued) 5. Relates the client’s actions to outcomes 6. Involves creative problem-solving 7. Relies on a network of services and support 8. The service provider and the system are accountable 9. Requires partnership at the systems level