2014 National Citizen Survey Results

2014 Citizen Survey results Implementing Our Vision Background Areas of Significant Change Trends over Time Special Topics What’s Next?

Implementing Our Vision Tool for monitoring citizen feedback, trends Part of Annual Progress Report and Budget Report Identifies strengths and weaknesses Helps City staff plan, allocate resources – for improved services, enhanced civic engagement, greater quality of life and stronger public trust Utilized for Strategic Action Plan – Budget Process

Background 13th year – National Citizen Survey Customized for City, developed with staff Successful delivery to 1,106 randomly selected households 361 responses – 33% response rate 5% margin of error – plus or minus

Respondents 1: 32% 2: 36% 3: 32% 4: 30% 361 residents completed the survey from 1200 released

Approaching the Data Eight Focus Areas into three pillars of a livable community: Community Characteristics, Governance and Participation Significant statistical changes (>7 %) from year-to-year Report design and results modified from previous years Benchmarks the City to 500 + communities across in U.S. 22% are located in the South 28 cities and counties in Florida Education and Enrichment Built Environment Natural Environment Safety Recreation and Wellness Mobility Community Engagement Economy 361 residents completed the survey from 1200 released

2014 Most Favorable (>80% excellent / good) : Paths and walking trails Safe downtown/commercial area Safe in neighborhood Overall natural environment Cleanliness Air Quality Fire services Ambulance / EMS services Garbage and recycling services Yard waste pick-up City parks 2014 Least (<20% excellent / good): Employment opportunities Place to work

2014 Statistically Significant Changes Areas considered within Governance influence Storm drainage 8% Sewer services 8% Special events* 8% Land use, planning and zoning 9% Economy will have positive impact on income 8% Did not observe a code violation* 10% * = Only 2013 and 2014 data available Vibrant downtown/commercial area* 7% Employment opportunities 7% Cultural/arts/music activities 8% Value of services for taxes paid 8% Traffic flow on major streets 9% Fire prevention 9% Welcoming citizen involvement 10% Animal control 10% Used Palm Coast recreation centers 10% Open space* 11% Business and services 12% Stocked supplies for an emergency* 7% Cost of living* 8% Adult education* 10% Availability of affordable quality food 13% Availability of affordable quality mental health care* 13% Watched a local public meeting 18% Child care/preschool 19% Areas considered outside Governance influence Of the 128 items for which comparisons were available, 18 items showed a decrease and 6 showed increase. 80% steady

A Closer Look BM 70% 93% 91%

A Closer Look BM 57% 89% 92%

A Closer Look BM 47% 81%

A Closer Look BM 51% 73% 50%

A Closer Look BM 87% 85% 85%

A Closer Look BM 87% 87% 86%

A Closer Look BM 38% 46%

A Closer Look BM 41% 50% 83%

A Closer Look BM 44% 6% 18%

How important, if at all, do you think it is for the Palm Coast community to focus on each of the following in the upcoming two years?: Focus Essential (%) Very Important (%) Total (%) Overall feeling of safety 54 43 97 Overall economic health of Palm Coast 61 33 94 Health and wellness opportunities 37 47 84 Overall ease of getting to places usually visited 30 Quality of overall natural environment 51 Sense of community 35 49 Overall opportunities for education and enrichment 40 80 Overall "built environment" 26 48 74

Special Topics – Customer Service

Council Priorities

Custom Questions Citizens were asked if they had contact with City employee(s) by phone, in person, via email or online within the last 12 months. Although you may not have had any recent contact, we would like to know your impression of how City employees treat Palm Coast residents. Please rate City employees on each of the items below: Perception Question: 36% Responding

Custom Questions 64 % of the respondents had contact with City employee(s) by phone, in person, via email or online within the last 12 months. Thinking about your most recent contact, please rate City employee(s) on each off the items below: Reality Question: 29% 55% 84% 28% 39% 68% 24% 40% 64%

Next Steps Team recommendations for 2015 survey: What’s Next? Press release in October 2015 Social media push Enhance text on survey envelope What’s Next?