Evolution of the Order LifeCycle

Evolution of financial applications Pre-Dispatch Workflow Invoice Resolution for under/over pay invoices Collections

Evolution of financial applications

Pre-Dispatch Workflow Consolidates Management of Move Tender fax, Emails and Spreadsheets Eliminates Service failures Tracks root cause for move turndowns Automates move statuses to shippers Alerts to changes in subsequent move tenders Allows move tenders based on fax & email to be manage as though they are EDI

Invoice Resolution Challenges Identifying Customer Payment Trends Difficult to Provide Employee Coaching Documenting Write Offs & Cash Application Routing Re-Bills to Management These are the common challenges that the SHIPS Invoice Resolution Helps Overcome Certain customers may… identify accounting rules and short payment $20 every invoice Submit payments without remittance documents SHIPS will provide the customer payment trends by Bill to Code Key Performance Indicators at your finger tips… You will know who billed the item if it was done right or wrong Improve your process by having the information to better train your personnel If an item is an actual short pay the system will document the process Cash applied…Is it a write-off … or should a supplemental bill go out Routing re-bills – CSR updates a Cash Assignment eForm which goes to Management for approval and then back to a CSR or Cash Application to write down and Apply GL Codes.

Invoice Resolution Solutions Workflow provides reporting based on cash application table to accumulated short pay, payment period, alerting to credit limit terms Workflow provides feedback of billing errors by biller and client. Allows for coaching of billers mistakes to minimize back office resolutions Workflow create GL coding for write downs and cash applications through index selections Workflow provides the ability to create rebills with supporting documentation to include contract terms for special billing

Collections Challenges Inefficient paper-based business processes… Delays in receiving & processing paperwork… Lost or misplaced proof of delivery documents… Often lead to… additional labor requirements slow down in cash flow loss of revenue slow response time / poor customer service loss of customers

Collections Workflow Reduce Labor Costs Associated With Collections SHIPS Monitors accounts receivable aging table to generate collections workflow Reduce Labor Costs Associated With Collections Automate Collections Statement Emails and Printing Turn Receivables Faster & Speed Up Cash Flow Improve Account Management Based Business Rules Improve your Profitability / Operating Ratio

unapplied cash process CSR Research Apply to Accounting Cash Applied Reject Accept Management Approval

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evolution of the order lifecycle Questions? Next Up: Accounts Payable and Purchase Order Management Case study: Nu Way Transport