OpenScape Office V3R3 Networking Solution Guide 1 1 Presented by: … Siemens Enterprise Communications OpenScape Office V3R3 Networking Solution Guide Presented by: … Copyright © Siemens Enterprise Communications GmbH & Co. KG 2012. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG 1 1

Agenda 1 Introduction to the Extended UC Domain 2 Overview and Features 3 Scenarios / Use Cases 4 Scalability and Technical Details

OpenScape Office From MX/LX networks to an Extended UCC Domain Introducing the Extended UCC Domain for SMBs From MX /LX UC Networks To an Extended UCC Domain World (incl. HiPath 3000 & HX) Expanding V3R3 V3 UCC = Unified Communications and Collaboration

Extended UCC Domain Explained … UCC Networking explained “UCC Networking involves multiple locations running OpenScape Office and behaving as if they are on one system” Network-wide Collaboration Single Directory Unified Management Why UCC Networking is also important for SMBs Many Businesses have multiple locations (branches, sales offices etc.) or offices on a single campus Site expansion is also typical as small and medium sized businesses grow The need to communicate and collaborate as one entity is especially critical for smaller companies trying to compete with large enterprises Benefits Always know the availability of your colleagues in other locations and the best way to reach them Stay within reach of your colleagues and customers from any device and location Leverage powerful social media integration to extend your communications reach Managing single UCC domain vs. multiple redundant standalone deployments

OpenScape Office Networking includes … UCC Domain Experience Multiple networked OpenScape Office MX OpenScape Office LX utilizing MX gateway Networked HiPath 3000 V9 / OpenScape Office HX Mixed OpenScape Office MX, LX and HiPath 3000 / OpenScape Office HX networks

OpenScape Office UCC Features in the Network Extended UCC Domain experience for all users Voice supported presence management (presence visibility) Network-wide call status (ringing, on call, active mobile device) Call Pick Up via myPortal Instant Messaging including multi user chats Drag & Drop Conferencing in the network Network-wide Web Collaboration (with Desktop Sharing & Video) Voicemail forwarding in the network myAttendant change presence status for all users System-wide internal directory and favorites External directories via Open Directory Services Integration into MS Exchange calendar and public folders XMPP based presence & chat support to external partners Notes: Active Drag & Drop conferencing only for OpenScape Office MX and LX users

OpenScape Office V3 Networking Scenarios - Overview Campus Regional / National International OpenScape Office MX / LX in a single campus environment Multiple OpenScape Office MX / LX in an nationwide deployment International deployment of multiple OpenScape Office systems utilizing UC Networking via XMPP service PSTN MX MX Munich ITSP/ Internet Berlin LX Hamburg HiPath 3000 as Gateway HiPath 3000 UCC Network Social Media Integration Use of HiPath 3000 as single Gateway for OpenScape Office LX deployments Mixed HiPath 3000 / OpenScape Office HX & MX LX networks within one UCC Domain Presence Federation with external 3rd party IM services supporting XMPP (e.g. Google Chat) PSTN HiPath 3000 V9 LX IP ITSP/ Internet PSTN Munich Berlin Hamburg MX HiPath 3000 V9 & HX LX

OpenScape Office Networking Use Case – Campus OpenScape Office Campus Scenario Solution OpenScape Office MX or LX in each office / building Interconnected via Ethernet LAN, sharing one access to PSTN (digital or SIP Trunk) myPortal clients (Desktop, Outlook, Mobile, OpenStage) myAttendant (Receptionist) OpenStage Phones / OpenScape Personal Edition Integrated Mobile Phones for UC Mobility PSTN IP Features / Capabilities MX MX Integrated Presence, Chat and Web Collaboration Drag & Drop Conferencing Single company-wide directory Central Attendant Service Central Visible Voicemail LX Campus Examples of a Campus deployment include: Small Startup Company with two offices in a business park Small college campus or school Existing medical clinic that is expanding the practice and needs another building Benefits Always know the availability of your team members Ease of use with UC client integration on preferred device Stay within reach of your colleagues independent of device Reduced costs with central or automated Attendant service

OpenScape Office Networking Use Case – Regional / National OpenScape Office Regional / National Scenario Solution One OpenScape Office LX and multiple MX (city, region) Interconnected via ITSP or Internet, using multiple access to PSTN (multi gateway) myPortal clients (Desktop, Outlook, Mobile, OpenStage) myAttendant (Receptionist) / myAgent (Contact Center) OpenStage Phones / OpenScape Personal Edition Integrated Mobile Phones for UC Mobility ITSP/ Internet PSTN Munich Berlin Hamburg MX LX +49 89 … +49 30 … Features / Capabilities Integrated Presence and Chat Network-wide Conferencing Single company-wide directory Central Attendant Service Integrated Contact Center Regional/National Examples of a Regional/National deployment include: Travel Agency with offices in different cities across local country / region Car dealer who is expanding his business with a new branch in the same city Truck company who opens up a new branch in a different city Benefits Always know the availability of your team members Ease of use with UC client integration on preferred device Reduced travel costs by using integrated conferencing Stay within reach of your colleagues independent of device

OpenScape Office Networking Use Case – International OpenScape Office International Scenario Solution OpenScape Office or HiPath 3000 with HX in each country Internet access (UCC interworking via XMPP service) Voice Connection via public network (Optional: SIP-Q networking) myPortal clients (Desktop, Outlook, Mobile, OpenStage) myAttendant (Receptionist) OpenStage Phones / OpenScape Personal Edition San Francisco MX Hong-Kong HiPath 3000 V9 & HX Features / Capabilities Cape Town LX Integrated Presence Instant Messaging Favorites Lists with Presence Visibilty Network-wide Conferencing (Optional: SIP-Q Networking enabling extended feature set) International Examples of a International deployment include: A global acting Service company who has different Partners around the world who provide the local on-site services A sports factory in USA with an outsourced manufactory in Asia Holding with different companies around the globe Benefits See the availability of your most important contacts Quick answers from business partners using Chat Easy to use Drag&Drop Conferencing with global partners, reducing setup times and costs

OpenScape Office Networking Use Case – HiPath 3000 as a Gateway OpenScape Office HiPath 3000 as a Gateway Solution OpenScape Office and HiPath 3000 in the office / building Interconnected via Ethernet LAN to HiPath 3000 V9 (Single Gateway with access to PSTN) For OpenScape Office MX/LX Users: myPortal clients (Desktop, Outlook, Mobile, OpenStage) myAttendant (Receptionist) OpenStage Phones / OpenScape Personal Edition Integrated Mobile Phones for UC Mobility PSTN IP LX HiPath 3000 V9 Features / Capabilities Full featured SIP-Q Voice Networking between OpenScape Office MX/LX and HiPath 3000 V9 Extended carrier-access via HiPath 3000 PSTN moduls Full featured UC for OpenScape Office MX/LX users HiPath 3000 as a Gateway Examples of a HiPath V9 Voice Networking deployment include: A transport company with a big demand of existing analog devices and faxes A factory where parts of the IT Infrastructure are VoIP-ready A company using their existing HiPath 3000 V9 as a single gateway and expand /modify their business Benefits Save HW costs and protect investment by using existing HiPath 3000 as a single gateway for carrier access Re-use existing analog devices and faxes with HiPath 3000 V9

OpenScape Office Networking Use Case – HiPath 3000 / OpenScape Office mixed Network HiPath 3000 UCC Network Solution HiPath 3000 V9 – with OpenScape Office HX for UCC Interconnected via WAN to other HiPath 3000 & HX, MX and LX systems (with access to PSTN ) For OpenScape Office MX/LX/HX Users: myPortal clients (Desktop, Outlook, Mobile, OpenStage) myAttendant (Receptionist) OpenStage Phones / OpenScape Personal Edition Integrated Mobile Phones for UC Mobility Hamburg OpenScape Office MX Munich HiPath 3000 V9 & HX ITSP/ Internet LX Berlin Features / Capabilities Full featured UCC networking between OpenScape Office MX, LX and HX (connected to HiPath 3000 V9) Extended carrier-access via HiPath 3000 PSTN modules Full featured UCC for OpenScape Office MX/LX/HX users Mixed Network HiPath 3000 / OpenScape Office LX MX Example of networking HiPath 3000 into a UCC Domain deployment include: A transport company who wants to expand their business with more employees and infrastructure A company who is moving into a new location A company using their existing HiPath 3000 V9 and adding UCC to expand/modify their business Benefits Save HW costs, protect investment and keep existing HiPath 3000 in fully networked UCC environments Reduce infrastructure costs by using one network for voice and data

OpenScape Office Networking Use Case – Social Media Integration (with XMPP*) OpenScape Office Social Media Integration Solution OpenScape Office in each office (Company) Internet access (UC interworking via XMPP service) Voice Connection via public network Client (Contractor, Free-Lancer, partner) Internet Access with IM Service provider (XMPP cap.) myPortal clients (Desktop, Outlook) myAttendant (Receptionist) myAgent (Contact Center Agent) ITSP/ Internet MX LX Features / Capabilities Social Media Integration Integrated Presence Instant Messaging Drag & Drop Conferencing Examples of a Public XMPP deployment include: A telecommunication company with contractors they just work for a limited time on a project A consulting office who works together with several free-lancers A service company with different offices with MX/LX and outsourced service partners for the delivery Benefits Always know the availability of your team members, contractors, Free-Lancer and Partners Quick answers from business partners using Chat Easy to use Drag&Drop Conferencing with global partners * EXtensible Messaging and Presence Protocol : IETF standardized protocol allowing interoperability for instant messaging

Requires SIP-Q Networking OpenScape Office V3 Instant Messaging and Presence Federation Scenarios Internal & Networked Closed User Groups Instant Messaging (multi users) will be handled integrally, no external services required International deployment of multiple OpenScape Office systems utilizing UC Networking via XMPP service HiPath 3000 V9 & HX Requires SIP-Q Networking Multiple Companies Public Instant Messaging between different companies using OpenScape Office (via integrated XMPP Service) Instant Messaging towards Public Messaging Services (Connection to external XMPP Services required)

OpenScape Office V3 / HiPath 3000 Networking Technical Details Scalability Number of nodes - OpenScape Office LX / MX / HX 8 * Number of nodes - HiPath 3000 & OpenScape Office HX only 32 * Number of users OpenScape Office MX 150 Number of users OpenScape Office LX / HX 500 Number of users in network 1000 * * Capacities beyond those listed above require a project-specific release. Please contact your representative for details. Preconditions Unique numbering plan State of the art switched IP network with QoS support, low latency, jitter and packet loss Bandwidth: 50% for voice (according to needed simultaneous calls used codec) + 50% for data Contact Center needs to be installed in single node Only users of the local node can access an ITSP SIP trunk Licensing per node or network-wide (with floating licenses for additional user licenses)

OpenScape Office V3 / HiPath 3000 Networking Dialing Plan PSTN: +49 40 667 1000 Unique internal number 21000 PSTN: +49 89 722 1000 Unique internal number 11000 MX Hamburg PSTN PSTN: +49 30 887 1000 Unique internal number 31000 PSTN MX Munich IP 3000 Berlin PSTN OpenScape Office application needs a unique identification for each user. *** No changes are needed, if a unique numbering plan is already in use! *** Numbering within OpenScape Office V3 / HiPath 3000 Networks All networked users can be dialed with internal number and from in the directory Full qualified numbers dialing is supported within MX / LX networks Existing external DID numbers can stay as they are Internal numbers can have up to 16 digits (6 digits for HiPath 3000) Internal number can include node number in order to make the dialing plan unique

OpenScape Office V3 Networking Gateway Variants OpenScape Office LX networking supports single and multiple gateways Single PSTN access for all LX users More than one OpenScape Office LX is supported in a network OpenScape Office MX or HiPath 3000 can be used as a gateway Single Gateway Single Gateway LX IP MX or HiPath 3000 PSTN All PSTN calls will be routed via one gateway Multi Gateway LX IP MX PSTN Multiple locations within one country and time zone with local PSTN access Only one LX is supported in a network Only OpenScape Office MX can be used as a gateway Multi Gateway PSTN calls will be routed via multiple MX gateways

OpenScape Office Survivability Options High Availability Server HW OpenScape Office LX OpenScape Office MX Dedicated Standard Industry Server Redundant power supply Linux SW based redundant hard disks (RAID) ECC RAM to detect and correct RAM errors IP PSTN VMware – High availability OpenScape Office LX/MX User Survivability Monitors and detects virtual machines for “guest OS” failures and automatically starts virtual machines Detects server failures automatically, using a “heartbeat” on servers Restarts virtual machines almost instantly without human intervention on a different physical server In case of fail-over LX will restart immediately with existing configuration; no further licenses needed OpenScape Office LX to MX fail-over scenario, when OpenScape Office MX is used as gateway In case of failure, OpenStage IP devices will automatically re-register at the networked OpenScape Office MX system Voice functionality can be used during the emergency mode Valid licenses at OpenScape Office MX needed, MX free base package extensions can be used to ensure availability of key people Automatic re-registration at LX when problem is solved

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