User Guide Portman Concur If you display this guide in slide show format and ensure your sound is activated on your computer, you will be able to hear an audio commentary. You will need to move through each slide in order to hear the comments. User Guide

You will be prompted to change your password at first login. Concur Login Page You will be prompted to change your password at first login. This is the login page where you will be asked to enter your user name and password.

When you log in you will be taken to the Concur home page. The company notes area will contain specific information to your company. The approval section will only be visible if your company has approval activated. Please remember to complete your profile before commencing your booking. When you log in you will be taken to the Concur home page. From here you can select your traveller, choose which element of travel you require or update user profiles.

Low Cost/Web Air Booking

Low Cost/Web Air - Online Booking You can add car hire and/or a hotel to your itinerary. When booking Air you have the option to select Round Trip, One Way or Multi Sector.

Low Cost/Web Air – Fare display You can change your search criteria.. You can amend the ‘Sorted By’ drop down to your own preference.   Shop By Fares will display options in price order. Shop By Schedule will display options in time order. You have the matrix at the top of the page to filter by airline or number of stops.

Low Cost/Web Air – Selecting and Pricing  You select your flights and click ‘view fares’ Click on the fare quote box to continue. You can view the fare rules here(this will show if the ticket is changeable or refundable. You can view all fare types offered by the airline and also fare rules associated with each fare.

Low Cost/Web Air – Flight Options You may have an additional flight options to add extras if offered by the airline.

Low Cost/Web Air – Review and Reserve You may have the option to ‘Select Seats’ if offered by the airline. You will have to enter the CVV/CVN(3 digit security number from back of card) and tick the ‘I understand and I wish to proceed’ . Please note the booking is confirmed with the airline at this stage and fare rules apply. You can review your selection and continue through the booking process by clicking ‘Purchase Flight and continue’ button.    

Low Cost/Web Air – Review and Add Option You may have the option to add additional elements of travel into your itinerary on the top right. Select ‘next’ to move through the booking process.   

Low Cost/Web Air – Trip Booking Information You can amend the details in the ‘Trip Name’ to help identify your travel plans. You have the option to send the trip confirmation to an additional email recipient. You may be asked to complete additional information required by your company. Any fields showing (Required) will be mandatory. Continue with the ‘Next’ button to continue with the booking.

Low Cost/Web Air – Trip Summary You are provided with an overview of your trip and any additional information required by your company. Your trip is not fully completed – Please continue to the next page.   Click on the ‘purchase ticket’ to complete the booking.  

Low Cost/Web Air – Finished Trip You can return to the concur home page by clicking on ‘Return to Travel Centre’ The booking is now fully completed and you will receive an email confirmation.

For any assistance please contact the Online Helpdesk on your dedicated number.