New Employee Orientation LSA IT Overview New Employee Orientation 2017

Vocabulary. You will hear a lot of words Vocabulary! You will hear a lot of words! You don’t have to remember them all now. You will be surprised at how many you will know even after 6 months. Don’t be discouraged. If you don’t know, start with us. We are here to help you get to what you need. Take advantage of that. You have may groups who can help you with technology. You don’t have to know them all. Ask LSA IT and we will connect you.

Reach out: Help is waiting for you! G220 Angell Hall A541 Chemistry 1069 East Hall 2428 Randall Labs 936-3279 lsait@umich.edu I am going to take a few minutes to highlight some of the ways to get IT support and some of the resources you have available to you. We have three main ways to contact LSA IT - Email, Phone, and Walk Ins If you email LSA IT, a ticket is automatically generated in our system. This ensures that we properly track and keep up on all of the requests we get. Did you know that on average we receive.... We also have 4 Walk-in locations. G22o Angell Hall East Hall - 1st floor, center/front of building Chemistry Building - 1948 (center) portion, basement A541 Randall Hall - near pedestrian bridge, Room 2428

2) Bookmark: Our Help Section https://goo.gl/bKWvPH

Some of the extras at our Website are: LSA IT Website - Get Help Now! Did you know that you can get assistance from LSA IT without leaving your desk? We have remote access support where we can screen-share with your computer and see the same thing you see. This can save you time! Did you know you can submit a ticket for yourself or someone else through a web form? (click icon). You can bookmark the link for direct access to this too. Or you can always get there from the main LSA IT page. There is a Get Help Now button or you can choose Help and Support from the menu options...either way you will be taken to the Help and Support Page where you can choose Submit Ticket as an option.

We also wanted to tell you about two self-service IT resources available to you. First, there is a tool where you can see the status of your tickets, as well as any service outages and upcoming maintenance, and access the Michigan IT Knowledge Base. Second - we have an electronic Getting Started Guide that provides an overview of the resources and services available to you. We have hard copy versions of the Getting Started guide as well. If you are a Chief Administrator you will get a look at them at an upcoming Chief Ad Meeting. If you would like to see the physical version, stop on up here after the meeting, we have copies. Also, feel free to contact LSA IT or stop by one of our offices if you would like some copies in your unit.

3) Read: Our newsletter and events. Did you know that LSA IT has a Monthly newsletter? It covers news and updates from LSA IT as well as other IT organizations within and outside of LSA. The current and past issues are Available on the LSA IT website under News and Events You can also receive directly in your email by subscribing to the LSA IT Interest group through MCommunity Get directly in email by subscribing to lsa.it.interest through MCommunity

Finally - Did you know ... You can call 936-3279 and take option 2 for software support? 7 days a week 7 a.m. to 8:30 p.m. They specialize in Microsoft Office and over 160 other applications. You can call 936-3279 and take option 2 for software support? 7 days a week, from 7 a.m. to 8:30 p.m. specializing in Microsoft Office and over 160 other core office applications. As an Eligible University member you can visit Lynda.com to learn new skills for free?

https://goo.gl/bKWvPH I will have Office Hours in 2006 LSA (the glass room by the stairs) after this presentation.

Questions?