United States Army Financial Management Command (USAFMCOM) E-Commerce Sustainment Team (ECST) Postal Education UNCLASSIFIED Service to Soldiers

Creates TR File for day’s sales Daily Business Meters & Scales/POS CPS v8.0.2 Creates TR File for day’s sales Postal Account EagleCash Cardholder End of Day Cash + ECC = Total Total amount on 1412 Online Total = Total incoming sales for Day Cashier Entering EagleCash transactions into 1412 Online Select “Entry then Owner” Select “Basic AIC then “680“ Enter Amount in “Balance $” Press “Submit” Select “1412 Report” Ensure sales = “680” entry NOTE: With the new POS System. The 680 on the 1412 is automatically completed. Inputs transaction & amount Entering EagleCash transactions into POS End of Visit Key in amount to be debited Select “Military Payment Card” UNCLASSIFIED 2

Update “HotList” on EC laptop: Start of Day Update “HotList” on EC laptop: The Cope retrieves “HotList” daily via SVC Portal Save the “HotList” in the List Packages Folder within the EagleCash Folder on Desktop Open EagleCash Folder Using the mouse click on the “Card Processing Station” icon Click on the HotList icon Select List Packages (Location where latest version of “HotList” has been saved) Click “Ok” NOTE: If laptop is using LAN settlement, the HotList is updated automatically when TR files are delivered. UNCLASSIFIED 3

Transaction Processing EagleCash: Clerk compares name printed on the back of the EC card against ID card Clerk inserts Customers EC card into EC POS Terminal Clerk enters amount of sale total into the EC POS Terminal Clerk verifies the amount entered Clerk rotates EC POS and asks customer to confirm sale amount on the EC POS terminal by entering their 4 digit PIN number 1412 Online: PFO/COPE/Finance Supervisor selects: "Entry, Owner, and select "AIC 680" from "Basic AIC", then enter an amount in "Balance $" Press "Submit" Select "1412 Report" from left side menu Ensure sales = AIC 680 entry NOTE: With the new POS System. The 680 on the 1412 is automatically completed POS: Clerk selects “End of Visit” on POS screen, keys in the amount debited from ECC, and then selects “Military Payment Card” Clerk provides the customer with a receipt (PS Form 3544) in addition to the receipt from the EC POS UNCLASSIFIED 4

Clerk reconciles business for the day as usual End-of-Day Processes (Postal Clerk) Clerk reconciles business for the day as usual Run Postal USPS POS closeout report Verify AIC 680 (EFT Payments) against total from EC POS Run EC Detail report from EC POS Terminal From the main menu select the “Reports” Icon Next screen select the “Detail” Icon Detail report will print Clerk provides the POS report, cash drawer, and EC POS reports to the COPE Clerk provides the EC POS terminal to the COPE to upload the transaction to the EC Laptop With this section, the COPE will simply have to run the reports on the POS to get the totals from that terminal. They can then compare all of the POS terminals against the 680 on the 1412. This ensures that POS and POSone are communicating with each other. UNCLASSIFIED 5

The EagleCash end of day process consists of these steps: End-of-Day Processes (COPE) The EagleCash end of day process consists of these steps: Print POS report and upload transactions to the laptop Zip and transmit all files to Base location folder located within AKO EagleCash home page Complete Online AMPS 1412 For Meter/Scale Locations Only USPS Point Of Sale operations do not require Online AMPS 1412 entries Keep Register and EC POS terminal receipts as supporting documents with Daily Business reports (4 Years) UNCLASSIFIED 6

COPE runs detail report on each POS terminal End-of-Day Processes (COPE 2 of 4) COPE runs detail report on each POS terminal From the main menu select the “Reports” Icon Next screen select the “Detail” Icon Detail report will print COPE uploads EC POS terminal to Laptop via USB to serial cable Connect serial cable attached to COM Port of the terminal to a serial port on the computer or USB via the USB to Serial Cable adapter Click the “Collect Transaction” icon (Calculator) On the EC POS T4220 terminal Press 2 for BATCH and ENTER PASSWORD “0000” Click “OK” and then CPS v8.0.2 will automatically communicate with the terminal connected to the computer and start the collection process When Complete, click “OK” on EC Laptop UNCLASSIFIED 7

End-of-Day Processes (COPE 3 of 4) COPE uploads Postal EC transactions to FRBB by uploading to the SVC Portal Select the Zip icon from the “Card Processing Station” screen The Zip Transaction Files box is displayed, click “OK” The zip file information will now show on the screen Click “OK” Upload file created in “List Packages” folder to FRBB via the SVC Portal in the “EagleCash Post Offices” folder NOTE: If laptop is using LAN settlement (the Globe Icon), the files are transferred directly to the FRBB via the internet, and the Hotlist/Warmlist are updated automatically. The CPS Menu will look like this UNCLASSIFIED 8

End-of-Day Processes (COPE 4 of 4) COPE completes Postal Online AMPS End of Day 1412 for Meter/Scale Sites AIC 680 = The sum of EC sales from POS and previous day authorized cash retained that has been converted to the Postal deposit card and uploaded that day for processing AIC 752 = Cash retained for today to be converted to EC Postal deposit card on the next business day COPE determines the total amount of cash in excess of authorized cash retained that will be taken to Finance on the next available business day to be placed on Postal Deposit Card UNCLASSIFIED 9

Postal Deposit Process COPE determines amount of Cash Deposit according to guidelines and prepares Cash Deposit Voucher COPE takes Cash Deposit, Cash Deposit Voucher, and EagleCash Deposit Card to the Finance Office Finance Office confirms/accepts Postal Cash Deposit, and loads matching value on the Postal EC Deposit Card COPE returns full amount of Deposit from the Deposit Only card using Kiosk, directly to the PFC associated account embedded on the card chip UNCLASSIFIED 10

EagleCash POS Terminals Hardware Maintenance EagleCash Laptop Keep screen clean with soft cloth Use FRBB provided electric air blowers to clean keyboard EagleCash POS Terminals Unplug at night Clean screen and keyboard with only damp soft cloth Clean card reader slot with FRBB provided electric air blowers and Card Reader Cleaners Service monthly by cleaning printer area with soft cloth Service monthly to determine adequacy of paper supply Rotate Point of Sale devices regularly to keep internal battery strong UNCLASSIFIED 11

DSN 312-955-3555 Toll Free 877-973-8982 eagle@bos.frb.org Troubleshooting Hardware EagleCash Technical Level 2 Support Addresses more in-depth hardware issues Technical issues Tier 1 has determined requiring Tier 2 support Hours of Operation: Monday – Friday 0800 to 1700 EST Tier 2 Tier 1 Customer Service Center (CSC) Technical Level 1 Support Assist with most issues pertaining to EagleCash Program If unable to resolve, CSC will turn the call to Technical Level 2 Hours of Operation: Monday – Friday 0100 to 1900 EST DSN 312-955-3555 Toll Free 877-973-8982 eagle@bos.frb.org UNCLASSIFIED 12

Do’s and Don’ts DO DON’T 13 Batch out daily (EVERY DAY) Contact FRBB/ECST for any incongruities/questions/concerns Swap back-up devices at least every 30 days to prevent aging Upload MOKI devices at least once a month, even if they’re not used Ensure the hot/warm list is updated on all devices daily Conduct 100% Inventory during RIP/TOA, as well as routine 10% Inventory Post inventory DA2062 on the SVC Portal, and email to ECST AOR Manager DON’T Attempt to Reimage any EagleCash Laptop Delete any SVC programs from the EagleCash Laptop Wait to batch-out POS devices Utilize the EagleCash Laptop for anything other than E-Commerce activities Exchange POS devices with any other agency unless approved by ECST/Treasury/FRBB Leave theater without assisting replacements with creating new user accounts in CPS UNCLASSIFIED 13

Point of Contact Information U.S. Army Financial Management Command Director, U.S. Army E-Commerce Juan De Jesus Office: (407) 646-4266 Cell: (407) 342-5232 Email: juan.a.dejesus.civ@mail.mil EagleCash Program Manager Charles (Tony) Taylor Office: (317) 212-5378 (DSN: 699) Cell: (317) 260-6395 Email: charles.a.taylor40.civ@mail.mil E-Commerce Sustainment Team (ECST) Lead Israel Reyes Office: (317) 212-3641 (DSN: 699) Cell: (317) 671-4593 Email: Israel.reyes1.civ@mail.mil UNCLASSIFIED 14

Point of Contact Information U.S. Army Financial Management Command E-Commerce Sustainment Team (ECST) CENTCOM AOR Walter Riley Office: (317) 212-7469 (DSN: 699) Cell: (317) 820-6910 Email: walter.a.riley10.civ@mail.mil E-Commerce Sustainment Team (ECST) USAREUR AOR Darnell Tisby Office: (317) 212-5062 (DSN: 699) Cell: (317) 820-8261 Email: darnell.n.tisby2.civ@mail.mil E-Commerce Sustainment Team (ECST) CONUS Joshua Bustos Office: (317) 212-5648 (DSN: 699) Cell: (317) 829-4113 Email: joshua.j.bustos.civ@mail.mil UNCLASSIFIED 15

Questions Types of Media & Cables – Pros/Cons UNCLASSIFIED

UNCLASSIFIED Service to Soldiers