TAXI SECURITY AND CALL-CENTER SYTEM Requirements and Solutions

Contents Taxi System of Turkey Requirements on transportation. Solutions for Izmir Advanced Taxi Security and Call Center System

Applied Solution in Izmir 3.000 yellow taxis. Taxis are member of base stations. Can be hired on the way or with mobile app or call center. About 75.000 passengers on a day. About 15 min. Transportation time. 2 drivers for a taxi.

Requirements Left Luggages Extortion and theft Bad and rude drivers Disagreements on the fare Consumer resistance Inability to find a taxi Underpayments by the drivers to the licence owners.

Solutions Left luggage screen on mobile and call center solution. Emergency button and real time vehicle tracking for extortion Driver rating system on mobile Pre-calculated fare reduces disagreements on fare. Hailing taxi by the mobile app and calling center decrease inability to find a taxi. Preventing natüre by reducing free taxi drivings. Monthly income reports for the vehicle owners make payments clear.

System Requirements GPS Satellites Tetaş Server Getting Location Transferring DATAs to the Web Interface Getting Location Through the GPS Sending the vehicle’s location infos to the System with tracking device Tetas Real Time and 6 months available report System. GPS-GPRS System

Process of Passanger’s Hailing Passanger Calls The Fixed Number for Taxi Request Call Center sends the request details To Tetas Center. Tetaş Central Server Service 7x24 Call Center Passanger The list of the taxis nearest to The request location and The taxi information which Accepts the request turns Back to the Call Center. MOBILE APP Taxi information which accepts the request is sent To Tetas Center. Full details of the request, description And location on the map is shown on Taxi PND screen. Center calls the nearest taxis to the request location. Customer gives short Address. Taxi and PND

Advanced Taxi Security and Call System Authority to view the Taxi Security and Call Center System is developed on a hierarchical structure. Superadmins can view and controll all taxi datas on the current country. Admins can view the vehicles on their city. Admins have only «reading» authority. Mostly this authority is given to Managers of the Drivers’ Commision. They can view the income reports, location reports and details of speed.

Advanced Taxi Security and Call System All vehicles entegrated to the Taxi Security System can be viewed on a real-time map on our web based interface. There vehicles are shown in 4 different colors: Green & White: Parked and not hired car. Red & White: Parked but hired car. Green & Yellow: Cruising but not hired car. Red & Yellow: Cruising and hired car.

Advanced Taxi Security and Call System Admins can view the urgent calls. Listening the voices inside of the car without ring is also available. Base station admins have the authority to view only its members’ location reports, emergency calls. Without vehicle-owners’ agree base stations don’t have the authority to view the income reports.

Advanced Taxi Security and Call System Taxis can be hailed by calling base stations. Base stations easily can attend passengers to an unhired taxi by Taxi Tracking Interface.

Advanced Taxi Security and Call System Base station managers send the information of the location of passengers to the unhired taxis’ navigation devices. Unhired Taxi’s driver sees a «Would you like to take this passenger ?» notification on his/her navigation device. After the approval, driver can see the current location of the passenger and find passenger easily.

Advanced Taxi Security and Call System Passengers can hail taxis by the way or by calling call-center or using our mobile application. With our call-center service we get the passengers current location info, then we give this data to the system. System finds the nearest taxi base stations to the passenger and send the firs taxi in the base station notification. After one of the drivers accepts passenger, the passenger’s location info is sent to the driver’s navigation.

Advanced Taxi Security and Call System Mobile app makes it possible for passenger to hail taxi without calling a center or a base station. If the passenger wants to learn how much fare he’ll pay, he can use the pre-calculation for fare. System finds the nearest taxis to the passenger and Show a list of tem to the passenger. After one of the drivers selected by the passenger, the passenger’s location info is sent to the driver’s navigation.

Advanced Taxi Security and Call System The income reports can be viewed only by the head of drivers’ commision and the driver. Drivers can see only their own income reports.

Advanced Taxi Security and Call System No one can get lost password by calling our call-center because of the privacy. The lost passwords are only given to the vehicle owner on a paper.

Advanced Taxi Security and Call System We have a «Inappropriate Usage» report on the system which gives a list of users who deactivate tht tracking system. As an advantage of our System, no taxi driver can use our taximeters if their roof signs are broken or its cables are cut. One of the reports showed us that a taxi driver deactivate tracking system between 01.00 am and 05.00 am in a rotuine. After the investigation by the police we’ve learned that the driver Works for a theft gang between 01.00 am and 05.00 am.

Advanced Taxi Security and Call System This developed system can be used more effectively by the users owing to the RULES. The vehicle owner can get the speed violation alert by setting a rule like as «if the speed is over 100km/h send me an sms»

Advanced Taxi Security and Call System The rules are not fixed, they are flexible and easy. Owing to the sensors and your imagination we can make new scenarios. «If the passengers chair is occupied but the taximeter is on unhired mode…» «If the vehicle’s location is changed while it is on parked mode…» «If the driver drives out a particular area…»

Advanced Taxi Security and Call System You can use the rules for remote intervention such as; Stopping the motor, This modifications and more are available if the vehicle owner wants. But we must receive a written petition.

All in One Solution 2015 Call Centre receives the call, dispatches the information to the server Customer calls the Call Centre KIOSK TETAŞ MAİN SERVER MOBILE APP The server dispatches the customer information to the first driver that accepts the job. The server finds the nearest vehicles available, dispatches the information and offers the job The taxi driver accepts the job The server dispatches the vehicle and driver information to customer mobile phone. Dispatch System

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