Speaker’s Name, SAP Month 00, 2017 NOTE: Delete the yellow stickers. Sample of title slide image. See SAP Image Library for other available images SAP Process Mining by Celonis Visualize Business Process Performance for a Clear Picture of Where to Improve Speaker’s Name, SAP Month 00, 2017

Agenda Current Operational Intelligence Situation Customer Challenges Introducing SAP Process Mining by Celonis Customer Value Appendix Today we’ll talk about: The current operational intelligence situation Some of the challenges faced by our customers SAP’s Process Mining software Customer value

Current operational intelligence situation Enterprise business processes are designed to support your operations. But it’s not always easy to understand how well these processes are really performing or where they need improvement. To identify process weaknesses, compliance deviations, and opportunities for optimization, business process owners need complete transparency into how processes are executed. How do you know if your business processes are running as-designed? How can you quickly and accurately see exactly how processes are really performing?

Customer challenges Inability to determine if processes are really operating as designed Lack of transparency into the performance and efficiency of operational processes Inability to identify process weaknesses, compliance deviations, and opportunities for optimization Lack of preparedness for migration to SAP Business Suite 4 SAP HANA To measure the efficiency and conformance of business processes, you need to be able to objectively assess how well they execute. By using data-based process discovery, you can identify all process variants and bottlenecks that may increase costs or lead to compliance problems.

SAP Process Mining by Celonis Continuously improve your business process efficiency Data-based discovery and assessment of as- is processes Intuitive, graphical visual representations of processes Powerful analytical capabilities to measure process effectiveness Integration with SAP Operational Process Intelligence software SAP Process Mining by Celonis, powered by SAP HANA®, helps you visualize and understand the operative processes running within your SAP solutions and third-party applications. The process-mining software distills large volumes of data about business process execution into intuitive graphical representations. You get a clear picture of how tasks are being performed, how well they run, and where they consume the most manual effort. You can understand how things work and where to remediate inefficient, cost-intensive, and noncompliant processes. By enabling complete transparency into as-is processes, the software helps you increase efficiency and enable data-based continuous process improvement.

SAP Process Mining Assess process execution using data-based process discovery Capabilities Get a reality check on your processes with SAP Process Mining. Sophisticated Big Data analytics algorithms Extracts, reconstructs and visualizes process-related data Extracts event logs and transforms them into compelling visualization Shows each activity across every process variant Quickly identifies the root cause of problems Explores and analyzes process performance To help you gain a holistic, end-to-end view of your as-is processes, SAP Process Mining uses sophisticated Big Data analytics algorithms. These algorithms help you extract, reconstruct, and visualize process-related data in the SAP and third-party applications that support your value chain. Every interaction with a business application leaves a digital footprint, known as an event log. SAP Process Mining extracts these event logs and transforms them into a compelling visualization that shows precisely how processes were executed. This view makes it simple to see each activity across every process variant. Using the underlying SAP HANA platform, SAP Process Mining can provide powerful data-based insights. Process owners and business analysts can quickly identify the root cause of problems, spot opportunities for automation, and detect noncompliance and potentially fraudulent behaviors. With this software, you gain enhanced insight that helps you explore and analyze process performance.

SAP Process Mining Visualize as-is processes and intuitively discover variants Get a complete picture of operational processes with an intuitive graphical user interface. Offers intuitive, graphical visual representations Represents business transactions as a process diagram Helps users spot process deviations and inefficient loops Provides details about cycle times and bottlenecks Can drill down on process steps Provides any level of data aggregation Capabilities SAP Process Mining offers intuitive, graphical visual representations of your enterprise business processes. Data-based process discovery represents your business transactions as a process diagram, presenting users with complete transparency into business processes. The software automatically identifies and groups cases that follow the same execution path into variants to help users spot process deviations and inefficient loops. The diagrams and charts are annotated with key performance indicators offering details about cycle times and bottlenecks. Users can drill down on specific process steps or single process instances to identify the root cause of deviations and process inefficiencies. Because SAP Process Mining accesses raw data from the source systems, users can choose any level of data aggregation.

SAP Process Mining Enable data-based continuous process improvement Capabilities Discover the truth about your operational processes with insight enabled by SAP Process Mining. Delivers end-to-end transparency into as-is processes Stimulates data-based continuous process improvement Understands variances in how processes are executed Facilitates upgrades, consolidation, mergers and acquisitions, and outsourcing projects Helps improves many types of process By providing holistic, end-to-end transparency into as-is processes, SAP Process Mining helps you stimulate data-based continuous process improvement. Understanding variations in how processes are executed can help you: Discover inefficiencies, process deviations, or errors that bloat the process, increase cycle times, or impact operational costs Identify compliance issues such as missing approval steps and unjustified price changes Pinpoint manual process steps that would benefit from digitalization or automation Perform benchmarking and conformance monitoring to identify differences from the designed process Highlight best practices that should be standardized across business units In addition, you can use the insight offered by SAP Process Mining to facilitate upgrades, consolidation, mergers and acquisitions, and outsourcing projects. SAP Process Mining can also help improve many types of processes, including: Purchase to pay Order to cash Accounts payable and accounts receivable Make to stock and make to order Master data management

SAP Process Mining Create a path to process-based operational intelligence Expand your operational intelligence with solutions from SAP. Analyzes historical data and identifies opportunities Helps create a powerful operational intelligence platform Enhances process agility by giving business users full situational awareness Provides up-to-the-minute process monitoring Enables rapid response to dynamic situations Helps organizations achieve process thinking within their culture Capabilities SAP Process Mining acts like an MRI of your business processes – helping you analyze historical data and identify opportunities to increase process efficiency. By combining this software with SAP Operational Process Intelligence software, you can create a powerful operational intelligence platform. SAP Operational Process Intelligence works like a fitness tracker for business operations. It enhances process agility by giving business users full situational awareness of daily operations and the ability to turn insight into instant action. The software provides up-to-the-minute process monitoring so users from the shop floor to the top floor have the information they need to respond quickly to dynamic situations. Although the products can be purchased and used individually, the combined solutions offer the greatest potential for end-to-end process improvement. Used together, these offerings can help organizations achieve process thinking within their culture while enabling the operational and process excellence that is critical for every digital business.

SAP Process Mining Accelerate migration to SAP S/4HANA Capabilities Get a holistic view that helps you streamline and optimize processes. Helps address the challenges and measure the benefits of migrating to SAP S/4HANA Provides insights to more quickly realize the full benefits of your S/4HANA investment Helps build a business blueprint for optimized processes in SAP S/4HANA Measures the impact of process adjustments Supports ongoing improvement and optimization SAP Process Mining helps organizations more effectively address the challenges and measure the benefits of migrating to SAP S/4HANA. With this insight, you can more quickly realize the full benefits of your SAP S/4HANA investment and achieve higher returns. SAP Process Mining can help you identify inefficiencies in existing processes and functional gaps in your new deployment. You can also build a business blueprint for optimized processes in SAP S/4HANA by using the process mining software to: Pinpoint inefficiencies or process deviations that need correction Highlight processes that would benefit from digitalization or automation Assess how the system is being used compared to how it has been configured Inventory special cases or patches that have been created to support process variances Isolate differences between systems or across business units that must be resolved Specify best practices that should become standard Identify users who need training on updated or new processes After completing the migration project, you can use SAP Process Mining to measure the impact of process adjustments. You can also support ongoing improvement and optimization by using the software to help ensure process efficiency and conformance.

Customer Value Optimize process execution for business advantage Enhanced transparency through visualization of as-is processes Increased process efficiency by identifying process weaknesses Higher profitability, thanks to optimized business operations Improved compliance through remediation of noncompliant processes Faster process migration to SAP S/4HANA By taking advantage of the Big Data analytics functionality of SAP HANA, SAP Process Mining helps organizations understand how processes were executed, how they are performing, and where they need improvement. The complete transparency and ability to visualize as-is processes helps you ensure that your processes are running at maximum efficiency and conforming to their intended design. By identifying previously unrecognized process weaknesses, the software can help you improve process efficiency, quality, and reliability. It also helps you remediate processes that can create compliance issues. In addition, you can use SAP Process Mining to accelerate your migration to SAP S/4HANA. Data-based process evaluation and ad hoc analysis queries help you optimize process testing and evaluation. .

Acea Ato 2: Gaining Transparent Claims Processing with SAP® Process Mining and SAP Operational Process Intelligence Company Acea Ato 2 SpA Headquarters Rome Industry Utilities Products and Services Production, sale, and distribution of water and water services Employees 1,428 Revenue €503.9 million Web Site www.aceaato2.it (Italian) Objectives Improve visibility of potential issues and inefficiencies in the claims process on an aggregated and detailed transactional level Comply with authority regulations with regards to maximum allowed lead time to process claims Why SAP Intelligent business operations bundle from SAP to answer company’s need for complex process orchestration and monitoring SAP® Process Mining software by Celonis to uncover process deviations and hidden inefficiencies Tight integration with the installed SAP ERP and SAP Customer Relationship Management applications Resolution Defined 10 key performance indicators (KPIs) related to the claims process, including revenues potentially at risk related to a claim, claims process cycle time, percentage of claims that are a risk when not completed on time, average processing time, and lead time between the four major steps within the claims process Established near-real-time monitoring of KPIs through SAP Operational Process Intelligence software Detected violations and inefficiencies in the as-is claims process through SAP Process Mining Benefits Faster processing of claims and better task prioritization Better detection of bottlenecks in the claims process Improved customer satisfaction >20,000 Claims processed per year 100% Process transparency Faster Processing of claims “The intelligent business operations bundle from SAP in combination with SAP Process Mining by Celonis is extremely powerful. We now have full end-to-end process visibility, for example, in our claims process. This helps us to optimize our processes continuously and ensure that we meet our target KPIs.” Paolo Falconi, Customer Care Director, Acea Ato 2 SpA 44774 (16/10) This content is approved by the customer and may not be altered under any circumstances.

“The intelligent business operations bundle from SAP, in combination with SAP Process Mining by Celonis, is extremely powerful. We now have full end-to-end process visibility, for example, in our claims process. This helps us to optimize our processes continuously and ensure that we meet our target KPIs.” Paolo Falconi, Customer Care Director, Acea Ato 2 SpA

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