Overview of the System Center Suite David Allen Principal Consultant Infront Consulting Group

Agenda System Center Solution Features & Benefits System Center Solutions for Data Center Management System Center Management Suite System Center Data Protection Manager System Center Operations Manager System Center Configuration Manager System Center Virtual Machine Manager System Center Service Manager System Center Opalis Q&A

System Center Suite Benefits Cut Costs Take Control Simplify Complexity Cut IT costs with integrated virtualization and management Take control of the IT environment with expert knowledge, automation and data protection Simplify management of your IT environment with an integrated solution built for the way you work Microsoft’s System Center suite of products helps cut costs, gain better control of, and simplify the complexity of a virtual and physical IT environment.

Solution Features Overview Capabilities Server consolidation and live migration Virtual machine provisioning and configuration Server and client health monitoring, management Performance reporting, analysis, hardware and software inventory Patch management, software upgrades, and software deployment Physical and virtual server and desktop disaster recovery

Data Center Management Solutions Configuration Management End to End Monitoring Server Compliance Data Protection and Recovery Automated Provisioning and Updating of Physical and Virtual Environments Server Consolidation Through Virtualization Proactive Platform Monitoring Application & Service Level Monitoring Interoperable and Extensible Platform Configuration Controls and Reporting Centralized Security Auditing Comprehensive Security & Identity and Access Mgmt Business Continuity Through Virtualization Mgmt Backup and Recovery of Physical and Virtual Resources Disaster Recovery

System Center Server Management Suite Service Manager Incident / Change Management Virtual Workload Provisioning OS / Software Deploy, Patching Performance and Health Monitoring Backup / Disaster Recovery .

Data Protection Manager System Center Suite Data Protection Manager

System Center Data Protection Manager System Center Data Protection Manager (DPM) 2010 enables disk-based and tape-based data protection and recovery for servers such as SQL Server, Exchange Server, SharePoint, virtual servers, file servers, and support for Windows desktops and laptops. DPM can also centrally manage system state and Bare Metal Recovery (BMR).

Data Protection Manager Data Protection Manager Active Directory® System State file services Online Snapshots (up to 512) Disk-based Recovery Data Protection Manager Up to Every 15 minutes Disaster Recovery with offsite replication & tape Data Protection Manager Tape-based Backup

System Center Suite Operations Manager

System Center Operations Manager System Center Operations Manager 2007 provides end-to-end monitoring for the enterprise IT environment. Operations Manager can monitor thousands of servers, applications, and clients and provides comprehensive views of their health states. These views are key to a rapid and agile response to events that can impact the availability of services the IT department provides its customers.

End to End Monitoring Solution Proactive Platform Monitoring Application and Service Level Monitoring Interoperable and Extensible Platform Centralized monitoring across Windows, Linux and Unix Configuration change monitoring Monitor and Manage Microsoft and third party virtualization platforms Diagram data center operations and visualize status Application & service level monitoring Problem resolution knowledge base Track and report service levels Service level dashboards Standards based Open and extensible platform for customized support Interoperability with 3rd party management systems and help desks

Model Based Management Packs 11/8/2018 7:11 AM Model Based Management Packs Business Knowledge Developer Insights Operational Processes SDM Models Service Models © 2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Monitoring Health & Performance Many IT Services now defined through an SLA or OLA: Generally covers areas including availability, security, backup & retention, problem management and personnel access Complexity stresses process: Lack of understanding → delays → downtime Escalations take up valuable time System Center can help with: Deep, customizable knowledge Delegated levels of control Centralized management High degrees of automation Business focused service recovery

Use Dashboards to Build Your Service Center Business! Dashboard is tightly integrated with Operations Manager 2007 R2 Plug into your System Center solutions Easy to customize for LOB Applications Lets you offer customers more efficient solution to monitor mission-critical apps Reduces IT service costs

Configuration Manager System Center Suite Configuration Manager

System Center Configuration Manager Microsoft System Center Configuration Manager provides a comprehensive solution for change and configuration management for the Microsoft platform. Configuration Manager allows you to perform tasks such as: Deploying operating systems Deploying software applications Deploying software updates Metering software usage Assessing variation from desired configurations Taking hardware and software inventory Remotely administering computers Configuration Manager collects information in a Microsoft SQL Server database, allowing queries and reports to consolidate information throughout the organization. Configuration Manager can manage a wide range of Microsoft operating systems, including client platforms, server platforms, and mobile devices.

Operating System Deployment Highly automated solution for assessing, migrating and deploying windows server and client operating systems Common toolset and process End-to-end deployment automation support Assess migration readiness for Windows Server 2008, Vista and Office 2007 Built in reports for minimum and recommended settings Enable dynamic deployment of drivers at runtime Organize, replicate and deploy packages Utilize Windows PnP detection System Center Configuration Manager System Center Configuration Manager enables secure and scalable operating and application deployment, desired configuration management, system quarantine, and asset management of servers, desktops, and mobile devices.   New capabilities ensure that systems are checked and updated before joining the network, operating system and application deployment is greatly simplified for both new and existing systems, and configuration changes and system updates are more effectively managed regardless of location or device type, all of which enable IT managers to take control of their environment like never before. The current plan of record is to provide the following key capabilities: • Operating system deployment (OSD) is an automated and end-to-end solution for hands-off deployment • Network Access Protection • Software distribution • Software update management (SUM) • Desired configuration management • Device management • Software inventory and metering • Hardware inventory • Remote control • Wake On LAN • Windows Vista and Microsoft Office 12 upgrade assessment • Vulnerability assessment • Software Development Kit (SDK) provides extensibility • Scalable yet flexible • Internationalization • Easy to use infrastructure

Software Updates Built on WSUS 3.0 architecture Provides Compliance assessment Security updates / vulnerability assessment Application updates All Microsoft software updates categories plus: OEMs and software vendors (ISVs) Internally-developed applications (LOB) Full integration into other areas of Configuration Manager: OS Deployment Internet Based Client Management Windows Server 2008 NAP System Center Update Publisher Desired Configuration Management System Center Configuration Manager System Center Configuration Manager enables secure and scalable operating and application deployment, desired configuration management, system quarantine, and asset management of servers, desktops, and mobile devices.   New capabilities ensure that systems are checked and updated before joining the network, operating system and application deployment is greatly simplified for both new and existing systems, and configuration changes and system updates are more effectively managed regardless of location or device type, all of which enable IT managers to take control of their environment like never before. The current plan of record is to provide the following key capabilities: • Operating system deployment (OSD) is an automated and end-to-end solution for hands-off deployment • Network Access Protection • Software distribution • Software update management (SUM) • Desired configuration management • Device management • Software inventory and metering • Hardware inventory • Remote control • Wake On LAN • Windows Vista and Microsoft Office 12 upgrade assessment • Vulnerability assessment • Software Development Kit (SDK) provides extensibility • Scalable yet flexible • Internationalization • Easy to use infrastructure

Desired Configuration Management Identify required and prohibited configurations for clients, servers and applications and report on compliance against those definitions Improve systems availability, security, and performance by reducing problems associated with configuration drift Remediate non-compliance by deploying software, scripts updates or task-sequences Dashboards provide immediate visibility into the status of compliance Define configuration baselines for your business, workload or other requirements across physical and virtual environments System Center Configuration Manager System Center Configuration Manager enables secure and scalable operating and application deployment, desired configuration management, system quarantine, and asset management of servers, desktops, and mobile devices.   New capabilities ensure that systems are checked and updated before joining the network, operating system and application deployment is greatly simplified for both new and existing systems, and configuration changes and system updates are more effectively managed regardless of location or device type, all of which enable IT managers to take control of their environment like never before. The current plan of record is to provide the following key capabilities: • Operating system deployment (OSD) is an automated and end-to-end solution for hands-off deployment • Network Access Protection • Software distribution • Software update management (SUM) • Desired configuration management • Device management • Software inventory and metering • Hardware inventory • Remote control • Wake On LAN • Windows Vista and Microsoft Office 12 upgrade assessment • Vulnerability assessment • Software Development Kit (SDK) provides extensibility • Scalable yet flexible • Internationalization • Easy to use infrastructure

Virtual Machine Manager System Center Suite Virtual Machine Manager

System Center Virtual Machine Manager System Center Virtual Machine Manager is a management solution for the virtualized data center, enabling you to configure and manage your virtualization host, networking, and storage resources in order to create and deploy virtual machines and services. System Center Virtual Machine Manager provides centralised management of multiple Hypervisors.

Virtual Machine Manager 2008 Virtual Machines Virtual Server VMware Cluster Context Sensitive Actions Hyper-V Cluster Filters Live Thumbnail VM Information Management Selection

System Center Virtual Machine Manager 2008 R2 Maximize Resources Centralized virtual machine deployment and management for Hyper-V, Virtual Server, and VMware ESX servers Intelligent placement of Virtual Machines Fast and reliable P2V and V2V conversion Comprehensive application and service-level monitoring with Operations Manager Integrated Performance and Resource Optimization (PRO) of VMs Increase Agility Rapid provisioning of new and virtual machines with templates Centralized library of infrastructure components Leverage and extend existing storage infrastructure and clusters Allow for delegated management and access of VMs Leverage Skills Familiar interface, common foundation Monitor physical and virtual machines from one console Fully scriptable using Windows PowerShell

System Center Suite Service Manager

System Center Service Manager System Center Service Manager provides an integrated platform for automating and adapting an organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management

75 to 80% of all incidents are caused by poor change management Incident Management Restore service quickly 75 to 80% of all incidents are caused by poor change management Automatic incident creation between Config and Ops Manager Efficient resolution with knowledge base and history Ensure accurate and efficient recording with pre-defined templates

33% of customers plan to automate change over the next three years Change Management Minimize errors and reduce risk 33% of customers plan to automate change over the next three years Fill in information quickly using templates Embed standard processes Efficiently create change requests

Knowledge Management Reduce Time to Resolution TechReady7 Breakout Chalktalk Template 11/8/2018 Knowledge Management Reduce Time to Resolution Knowledge articles: Customer, Partner, and Analyst authored content Capture existing knowledge published on the Web Links to external and local content Ratings Searchable: Full text Keywords Related incidents, change requests, knowledge articles © 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Service Manager Quickly Delivers Value Automating MOF, ITIL and CoBiT Incident and problem management Change management Self-Service portal Microsoft System Center Configuration Manager and System Center Operations Manager integration Unified knowledge across the Microsoft Platform Flexible authoring to tailor organizational requirements without custom coding Extend System Center Value Extensible Platform and Partner Ecosystem Management Pack extensibility Flexible authoring

System Center Suite Opalis

System Center Opalis Opalis Integration Server is the leading solution for IT Operations Run Book Automation (RBA). It provides orchestration, integration, and automation of IT processes, enabling companies to define and standardize best practices and improve operational efficiency. Benefits include: Consistent and repeatable IT activity Lower support and operational costs Higher quality, consistent service delivery Process-driven management and reporting With Opalis Integration Server, you can connect different systems from different vendors together without any scripting or programming.

System Center Server Management Suite Service Manager Remedy Action Request System Incident / Change Management Virtual Workload Provisioning OS / Software Deploy, Patching Performance and Health Monitoring Backup / Disaster Recovery . Integration Automation Orchestration OpenView Operations

Addition Of Opalis To System Center Enables Process Automation IT Process Automation (ITPA), also known as Run Book Automation (RBA), is the ability to orchestrate and integrate IT management tools through workflow Helps meet strategic IT goals through improving service to business Replaces many manual, resource-intensive, and error-prone activities Typically cross multiple IT components, disciplines, and/or departments

Incident Management Process Step by Step Gather CI service data, check for known outages Open ticket. Populate with data gathered Update & close ticket & event Update event with ticket # Event Validation Resolve incident Verify Resolution Triage Diagnose Escalate Fix Report 7 minutes 20 minutes 10 minutes 3 minutes 7 minutes 3 minutes 18 minutes May require escalation and lag time between levels 68 minutes of work time How much elapsed time?

Processes within an IT Silo IT Silos Silo Processes Event Mgmt Triage & diagnose Service Desk Integrate service desks with data center tools Asset/CMDB Update CI and assets systems Configuration Coordinate audit, compliance and change Virtual Orchestrate lifecycle management Security Patch , user on-boarding, password reset Storage Provision, verify, manage & retire Server Provision, verify, manage & retire Network Provision, verify, manage & retire

Incident Management with Opalis Step by Step Gather CI service data, check for known outages Open ticket. Populate with data gathered Update & close ticket & event Update event with ticket # Event Validation Resolve incident Verify Resolution Triage Diagnose Escalate Fix Report 1 minute 1 minute 1 minute seconds 3 minutes 1 minute seconds Monitor Ops Mgr Alert Check Service availability Query Related CIs Lookup Scheduled changes Create & populate service desk ticket Update alert in Ops Mgr Restore service Verify service availability Update Ops Mgr alert Close service desk ticket Less than 8 minutes total elapsed time

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