Orange County Transportation Authority Micro-Transit Pilot Program

Declining Ridership…

Existing Customers Fares & Funding Potential Technology Markets Service Plans Costs & Efficiencies Potential Markets Different Modes Meet customer needs Improve travel time by transit Reverse ridership declines Offer faster, more convenient service Retain and build ridership Re-position bus service to match markets Improve productivity Use existing resources more efficiently Highlight Technology, potential markets, different modes Travel Speeds & Times

Options for Riders OPTIONS Community Circulators (Measure M2 Project V) Carpool Matching Vanpools TNC’s* Demand-Responsive Transit (DRT) * TNC’s = Transportation Network Companies Other Routes

Cutting Edge Technology

Micro-Transit? Where? On-demand Shared ride First / last mile connections to transit hubs Existing low-demand transit areas Areas previously unserved by transit To and from train stations for those going to work, school, etc. Low demand areas could include those that were effected by recent changes to service, where some routes were modified or eliminated based on low ridership New development or areas which we have not had any bus service in the past

OCTA Micro-Transit, Not a TNC Extensive background checks and drug/alcohol testing Meets FTA mandated requirements Provides service for all ages (not just 18 and above) Variety of fares and methods of payment Allows for alternative methods of reservations What makes the OC Flex different from a TNC? Variety of fares and methods of payment: Cash OCTA day pass, monthly pass Mobile ticketing

Service Zone Analysis Staff developed criteria based on demographics & recent transit ridership each zone Connections to key activity center & transfer points Requests for new bus service coverage Service areas was eliminated in 2016 Areas of low fixed-route demand In order to meet the project goals, staff looked into where micro-transit service areas may be needed. A list of potential areas was developed based on customer requests for new bus service, areas where service was eliminated in 2016, and areas where OCTA may make additional bus route adjustments or reductions. Initially, seven areas were considered as shown on the map. An example would be the continued customer requests for service in the Yorba Linda area after cancellation of Route 20 and cutting back of Route 26. In addition, staff looked at areas of low ridership which may be better served with micro-transit instead of traditional bus service (large vehicle/small passenger loads vs. small vehicle with small passenger loads

Interest in Micro-Transit Service Aliso Niguel Bolsa Dorado Rancho Mission 1-3 days / week 31% 30% 4-7 days / week 18% 15% 1-3 times / month 28% 29% < 1 time / month 12% 16% Never use 8% 9% Postcards were sent to each household within the proposed service zone Online ads targeted the same geographic areas Both outreach methods directed zone residents to complete an online survey The survey was open to public response from July 12, 2017 to August 7, 2017 Gathered a total of 1,598 responses Aliso Niguel 92.31% and 88.35% in Bolsa Dorado

Huntington Beach Coverage Hubs 6.45 square miles Long trip example: Westminster-Bolsa Chica to Goldenwest-Warner 5.0 miles Hubs Westminster-Bolsa Chica Transfer (Routes 21, 60, & 560) Westminster Mall (Routes 26 & 64) Goldenwest Transportation Center (Routes 29, 66, 70, 211, 701, & proposed Route 21) Pavilions Place (Route 29) Goldenwest-Warner Transfer (Routes 25 & 72) Warner-Bolsa Chica Transfer (Route 21 & 72) Moving forward, we will be implementing a micro-transit pilot in 2 zones: This zone received the highest score when analyzed.

Aliso Viejo / Laguna Niguel / Mission Viejo Coverage 5.99 square miles Long trip example: Aliso Viejo Town Center to Laguna Niguel Metrolink Station 4.3 miles Hubs Laguna Niguel Mission Viejo Metrolink (Metrolink) Crown Valley-Moulton Transfer (Routes 85 & 90) Saddleback College The Shops @ Mission Viejo Aliso Viejo Town Center Moulton-Alicia Transfer (Routes 87 & 90)

Customer Expectations Fare Maximum $4.00 - $5.00 Wait Time Maximum 10-15 minutes Service Weekday: 6:00am – 9:00pm Weekend: 8:00am – 10:00pm Vehicles Accessible Ford Transit Two per zone with one-overflow Survey respondents were also asked, via open-ended question, the maximum amount they would be willing to pay for a single trip, and the maximum amount of time that they would be willing to wait. Proposed hours of operation include weekends and service to 10:00PM Fares are $5 and as mentioned earlier passengers can pay cash. We are still working out the kinks on other aspects of the fares, such as the use of an OCTA Day Pass, is a Day Pass good all day on this service, Monthly passes, etc. Vehicles

Thanks! Any questions? You can find me at: cburlingame@octa.net