Talent Analytics INSC 60040 – Managing Information Technology   Talent Analytics INSC 60040 – Managing Information Technology Dr. David Preston Feb. 7, 2018 Team #5 James Cheatwood Brendan Gallagher Gerad Morris Michael Olson Mani Vashisht OFFICE OF XYZ

Current Issues & Limitations Common Resolutions Real-Life Solutions Objectives Introduction Basic Forms How Does It Add Value? Current Issues & Limitations Common Resolutions Real-Life Solutions Conclusions *Source: CEB Research, 2013

What is 'Talent Analytics'? Introduction What is 'Talent Analytics'? In simple terms, it is a platform to 'Quantify' someone. Definition: 'Talent Analytics is an analytics platform that produces insights into the potential hiring pool and into your existing team members’ – Erika Morphy, CMSWire Uses data and analytics, not just opinion or experience, to answer 'Who to Hire?', 'Who to Keep?', and 'Who to Let Go?' 

Ongoing Feedback Analytics Basic Forms Hiring Analytics  Eliminates bias in the hiring process Ongoing Feedback Analytics Evaluating the workforce performance Optimization Analytics Combines the data from these two

Workforce Modeling & Forecasts How Does It Add Value? Human Capital Facts Understanding the Big Picture Workforce Modeling & Forecasts "What are our workforce be next month, next quarter, or next year?" In-Depth Analytics – Tailored Approach AC Milan – 60,000 data points

Current Issues & Limitations Leadership Commitment  Single most important factor for success Data Integrity Garbage in = Garbage out Organizational Boundaries Integration of data silos Strategic Targets Where do we start? Data Interpretation  Requires new capabilities Simple decisions can become complex. More data, more outcomes?

Current Issues & Limitations *Source: https://www.cebglobal.com/insights/talent-analytics.html

Common Resolutions Demand data driven decisions Utilize unbiased metrics Democratic input of information Build cross-functional teams Strategic priorities Develop skills and/or add analysts; or IBM® Watson™ Talent Insights

Human-Capital Facts - Jet Blue Analytical HR - Lockheed Martin Real-Life Solutions Human-Capital Facts - Jet Blue Key indicators for organizations overall health Analytical HR - Lockheed Martin Automated system for identification of improvement/training needs Human-Capital Investment Analysis - Sysco Tracking satisfaction levels of delivery associates Davenport, Thomas H, et al. 

Workforce Forecasts - Dow Chemical Talent Value Model - Google Real-Life Solutions Workforce Forecasts - Dow Chemical Modeling tool that predicts business unit headcount  Talent Value Model - Google Identifies misplaced or poorly managed employees Talent Supply Chain - Retail Companies Predict call center volume to manage workforce in real-time Davenport, Thomas H, et al. 

Conclusions Why? Issues & Limitations? Real-Life Solutions? People are an organization’s greatest asset and largest expense Uses data and analytics, not just opinion or experience, to make HR decisions; unbiased Powerful descriptive and/or predictive tool Issues & Limitations? Leadership must be committed and set priorities Requires new skills and/or working across organizational boundaries Real-Life Solutions? Companies use it to ensure higher productivity, worker engagement, retention of top performers, etc.

Questions?

References Bersin, Josh, et al. "Talent Analytics in Practice: Go from talking to delivering on big data." Deloitte Insights, 7 March 2014. Retrieved from https://www2.deloitte.com/insights/us/en/focus/human-capital-trends/2014/hc-trends-2014-talent-analytics.html Biro, Meghan. "Talent Analytics: A Crystal Ball For Your Workforce?" Forbes, 29 June 2014. Davenport, Thomas, et al. “Competing on Talent Analytics.” Harvard Business Review, Oct. 2010, https://hbr.org/2010/10/competing-on-talent-analytics. Kaur, Jasmit & Fink, Alexis A. "Trends and Practices in Talent Analytics." Society for Human Resource Management (SHRM)-Society for Industrial-Organizational Psychology (SIOP) Science of HR White Paper Series, 2017. Morphy, Erika. "Talent Analytics: What It Is and Why It Matters." CMSWire, 31 January 2018. Ulmer, Sam. Production and Workforce Planning James Cheatwood. 5 February 2018. Notes.

Dr. David Preston INSC 60040