Digital Transformations Accelerated Digital Transformation - Oracle CX Customer Case Study OCTOBER 15, 2018 Robert Kleinschmidt, Tarun Sharma Oracle Open World 2018

Agenda Introductions Overview - AirBorn Current State Our Methodology A5 – Oracle IP Why Us Questions A5corp.com

Who We Are A5 is a full-service Systems Implementer driving Digital Transformations by leveraging Industry best practices with leading packaged software solutions including Oracle, Salesforce, Apttus, Anaplan, and SnapLogic. We take a holistic approach, breaking down complex processes into manageable workstreams, with the goals of simplifying and modernizing, while driving ROI and enhancing your productivity, revenue, and bottom line. NEW YORK | LOS ANGELES | SAN FRANCISCO | DALLAS | CHICAGO Our A5 Process A5corp.com

Trusted by Leading Brands A5corp.com

Speakers Robert Kleinschmidt SVP, Sales & Marketing Tarun Sharma Practice Director & Sr. Architect CPQ & MDM A5corp.com

10-40 such pages per catalog 12 such catalogs Example: 1 catalog page 9,450 possible part numbers 10-40 such pages per catalog 12 such catalogs Plus add on service options! Moving all onto online configurator Guided selling + Quote + Order Generates BOM, router, costing Integrates with Service Cloud A5corp.com

Current State – Pain Points Quotes – Current State Generated manually Poor record retention Each customer service rep had their own process and approach Emails Word docs Excel files Issues Resource intensive Error prone Untraceable Highly unproductive Unprofessional A5corp.com

Solution Overview A5corp.com

Customer Accounts (tied to OSvC) eCommerce, Carts (OCC) In-House Content/SEO Ownership (OCC) Search a Part (tied to CPQ) Service Request (tied to OSvC) Customer can log-in and see all service requests & status A5corp.com

Journey 1: Is AirBorn for me. Journey 2: Which part family is for me Journey 1: Is AirBorn for me? Journey 2: Which part family is for me? Product line agnostic! Journey 3: Which part number is for me? Journey 4: I already know part number I’m interested in A5corp.com

Enter CPQ via Website A5corp.com

Key Benefits & ROI Enhanced ability to track incoming requests - Incidents get created in Service Cloud against quote requests coming from e-Commerce and CPQ Cloud. Streamlined integration & data sync between e-Commerce, CRM and ERP systems. No manual touch-points, no delays & errors  Fast and efficient quote to order process ‘Zero’ Customer Service Agents reliance: Distributors, manufacturer representatives and contract manufacturers can now configure and place orders themselves from Oracle Commerce Cloud using purchase orders and credit cards Purchasers and super-users from same parent organization can now modify quotes in CPQ Cloud from the Service Cloud customer portal Automated approval workflows between Commerce Cloud and Oracle Service Cloud allows end customers to place orders directly from website Automated workflow process for pricing, legal & compliance approvals, Version Control and ability to view discounts & margins vs book price Quote Creation: From 3 – 10 days reduced to hours and minutes Order Input: From 3 – 10 days reduced to hours and minutes 40% reduction in workload for customer service, tech services, and engineering 80% reduction in Lead to Order errors

Why A5? Founded in 2004 - HQ in Bay Area, over 320+ employees, offices across major US cities & India Oracle Platinum Partner - Cloud Excellence Implementer Status for CPQ Cloud , SPM Cloud & Sales Cloud 80 CPQ resources, 47 Certified professionals and 100+ Quote-To-Cash & CPQ projects Unmatched experience in integrating front and back-end Oracle Solutions Strong relationships with Oracle Product Development, Support, Pre-Sales and Post-Sales Data Management, Integrations and Analytics expertise A5 Proprietary Apps - Extending Oracle CPQ ROI & Increasing speed to market A5corp.com

Contact Us +1.844.226.6344 info@A5corp.com A5corp.com US HEADQUARTERS 6800 Koll Center Pkwy, Suite 160 Pleasanton, CA 94566 A5corp.com