COMMUNICATIONS TRENDS EMERGING COMMUNICATIONS TRENDS Call: 484.998.4540 Chat: info@recentcom.com Click: www.recentcom.com

Session Goals Why finance leaders should understand communications How communications support business goals Learn communications buzz words Review solutions and spending Understand cost savings with cloud communications Evaluate communications ROI Best practices checklist Call: 484.998.4540 Chat: info@recentcom.com Click: www.recentcom.com

Understand Communications Current Solutions + Future Options Lifeline of any business Advancements in communications industry and business benefits Cross-functional collaboration Shared vision of strategy and how technology support goals Empowered to make strategic, IT-related budget decisions Not if, but when businesses evaluate and make changes Call: 484.998.4540 Chat: info@recentcom.com Click: www.recentcom.com

POLL QUESTION #1 What are the TOP 3 channels your customers use to communicate with your organization? Phone Email Video Text/SMS Web Chat Social Media Face-to-Face Call: 484.998.4540 Chat: info@recentcom.com Click: www.recentcom.com

Phone Calls Critical Communications Channel Staffing and recruiting firms spend 60% of their work day on the phone 83% of patients prefer to communicate over the phone with healthcare providers 85% of people whose calls aren’t answered will not call back 74% of clients will consider another company based on how their initial phone call is handled Law firms charge an average of $250.00/hour phone call 98% of parents expect to reach staff at all times when calling their child’s school Call: 484.998.4540 Chat: info@recentcom.com Click: www.recentcom.com

SUPPORT BUSINESS GOALS 4 AREAS COMMUNICATIONS SUPPORT BUSINESS GOALS Call: 484.998.4540 Chat: info@recentcom.com Click: www.recentcom.com

1. Customer Experiences Call: 484.998.4540 Chat: info@recentcom.com Click: www.recentcom.com

2. Employee Productivity + Performance Call: 484.998.4540 Chat: info@recentcom.com Click: www.recentcom.com

3. Scalability + Growth Call: 484.998.4540 Chat: info@recentcom.com Click: www.recentcom.com

4. Business Continuity + Disaster Recovery Call: 484.998.4540 Chat: info@recentcom.com Click: www.recentcom.com

work together to evaluate and implement communications solutions? POLL QUESTION #2 On a scale of 1 – 5, how effective does your with cross-functional leadership teams (IT, Finance, Operations, HR, Customer Service, Sales) work together to evaluate and implement communications solutions? Call: 484.998.4540 Chat: info@recentcom.com Click: www.recentcom.com

COMMUNICATIONS BUZZ WORDS Call: 484.998.4540 Chat: info@recentcom.com Click: www.recentcom.com

COMMUNICATIONS SOLUTIONS AND SPENDING REVIEW Call: 484.998.4540 Chat: info@recentcom.com Click: www.recentcom.com

Communications Solutions + Spending On average, companies have (5) communications vendors Call: 484.998.4540 Chat: info@recentcom.com Click: www.recentcom.com

POLL QUESTION #3 Has it been more than 3 years since reviewing all communications solutions and overall spending? Call: 484.998.4540 Chat: info@recentcom.com Click: www.recentcom.com

Cost Savings with Cloud Communications Replace traditional phone line services to identify up to 50% cost savings Long distance charges removed Toll-Free rates are 40% less International rates are 75% less Taxes and fees are 40% less Integrate communications tools (Phone, Video, Chat/IM, Screen Share, Conferencing) Consolidate vendors Call: 484.998.4540 Chat: info@recentcom.com Click: www.recentcom.com

POLL QUESTION #4 What are the TOP 3 channels your organization uses to communicate internally? Phone Email Video Text/SMS Chat/IM Face-to-Face Call: 484.998.4540 Chat: info@recentcom.com Click: www.recentcom.com

Team Collaboration Tools Softphone (PC & Mobile Phone) Video Conference Screen Share Chat & IM Presence Company Contacts Call: 484.998.4540 Chat: info@recentcom.com Click: www.recentcom.com

Critical Communication Channel Call: 484.998.4540 Chat: info@recentcom.com Click: www.recentcom.com

Evaluating Communications ROI Qualitative & Quantitative Measures Operational efficiencies Employee productivity Talent acquisition Client experiences Employee adoption of technology IT Resource allocation Call: 484.998.4540 Chat: info@recentcom.com Click: www.recentcom.com

BEST PRACTICES 7 Communications Tips Call: 484.998.4540 Chat: info@recentcom.com Click: www.recentcom.com

Questions About Communications? LET”S CHAT! Charlotte Conroy 484-998-4517 cconroy@recentcom.com Call: 484.998.4540 Chat: info@recentcom.com Click: www.recentcom.com