Director of Policy & Engagement Aaron Porter Director of Policy & Engagement @AaronPorter #HEInsights

How do we generate the results? Main categories entirely from student reviews Questions cover 12 principle areas: Accommodation, City Life, Clubs and Societies, Course and Lecturers, Giving Back, Job Prospects, Student Support, Students’ Union, Facilities, International, Postgraduate and Overall Satisfaction Three new categories: FE College & Independent Providers (online only) + Best Prospective Student Engagement (submission judged by Student Advisory Board) A combination of physical and electronic collected reviews Results are both quantitative (scores) and qualitative (free text) Total reviews for 2017/18 collected in excess of 36,400 Threshold for publication is 150 per university, 200 for larger universities (we have 800+ for a number of universities). 30 reviews for the FE and IHE categories. Now in its fifth year – starting to build a longitudinal picture

Early insight into NSS performance? Strong correlation between our Overall Satisfaction score and the Question 22 results from the National Student Survey In 2017: 5 of the universities featured in the top 10 of the WUSCAs also then featured in the top 10 for overall satisfaction in the 2017 NSS: Harper Adams University Loughborough University Aberystwyth University Leeds College of Art Bangor University With a strong correlation on actual score (out of 5) and also rank order

Category results Category 2018 Score (/5) 2017 Overall 4.01 4.07 Courses & Lecturers 3.88 3.97 Uni Facilities 3.98 3.96 City Life 3.89 3.95 Job Prospects Student Support 3.86 3.87 Club & Societies 3.77 3.83 Accommodation 3.70 3.76 Students’ Union 3.69 Giving Back 3.54 3.58

Other categories Category 2018 Score (/5) 2017 Postgraduate 4.13 smaller samples Category 2018 Score (/5) 2017 Postgraduate 4.13 International 4.17 FE College 4.11 N/A Independent Providers 4.25

What’s getting better? Broadly the same: Uni Facilities, Student Support, City Life Falling: Overall, Accommodation, More erratic: Clubs & Socs, Job Prospects Improving: Students’ Union

What are they saying? Overall “ Coming to University to study Media and Communications has been one of the best decisions I have ever made. The degree has played a major role in my life so far, and has given me an identity too. I've had a great and fulfilling experience! I really do love it! It’s such a warm welcoming community and makes me feel like I really belong here and it’s my home, as well as my ideal study space. Can’t beat it. “

“ “ “ “ “ What are they saying? Accommodation Splendid, good price and very close to uni. Modern in a friendly neighbourhood. “ Halls was the best year of my life. “ Accommodation itself is nice. The halls are too cliquey and competitive and if you aren’t a ‘popular’ you have an awful time “ Basic and old, I live 20 minutes walk away from University and town/shops and up a massive hill which is a pain when carrying shopping back. All other uni accommodation is very close to uni so my accommodation is far from my friends. I wish I lived somewhere else

“ “ “ “ What are they saying? Uni Facilities Lots of new buildings going up all the time “ Fantastic, new gender neutral toilets are very good The facilities provided were up to my expectations for a modern university with good interaction spaces. “ The library is awful. Too small so always too busy to get a seat, the toilets are disgusting. There is a trading room at the uni which is good but there’s only the one room for loads of courses that need it and it’s always booked up so I can’t access it.

“ “ “ “ What can be improved? Job Prospects They don't really do much in terms of helping find part time jobs atm. “ There could be more company involvement in the actual course beside the Careers support “ More applicable tasks in the course “ What can you do with Philosophy?

“ “ “ What can be improved? Clubs and Societies Clubs and Societies Excellent variety, but is tricky for people who don't live close to the city. “ They sound awesome but I'm not involved in one yet. “ I don't understand why it is really useful to join Clubs and Societies

2017 v 2018 2017 2018

Regional breakdown

Regional breakdown 2017 v 2018

Regional differences

Regional differences

Regional differences

Ranking by Region 1st 2nd 4th 3rd 7th 3rd= 8th 5th 6th 5th= 12th 10th=   OVERALL ACCOMMODATION COURSES & LECTURERS JOB PROSPECTS UNI FACILITIES WALES 1st 2nd 4th NEAS 3rd 7th EMID 3rd= 8th SWES 5th 6th EAST 5th= 12th 10th= SCOT 10th YORH 6th= 9th= WMID 11th SEAS 9th 8th= NWES NIRE LOND

What’s still to come We have already published a shortlist with the top 10 universities in each of the 12 + 3 categories Accommodation, City Life, Clubs and Societies, Course and Lecturers, Job Prospects, Student Support, Students’ Union, Uni Facilities, International, Postgraduate, FE College, Independent Providers and Overall Satisfaction Tonight we will reveal the top 3 in each of those categories, including the Whatuni Student Choice overall winner for 2018

Full breakdown available If you’re interested in a full breakdown of your own results we can provide further details in a bespoke report. Dimensions include: Your position against the national picture Your position against a benchmark of universities (of your choosing) Breakdown of each category by quintile scores Year of study breakdown Bespoke to requirements of your own organisation

Any questions? Aaron.Porter@hotcoursesgroup.com #HEInsights