Advanced Access True Demand Calculations

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Presentation transcript:

Advanced Access True Demand Calculations Tantau & Associates P.O. Box 179 Chicago Park, California 95712 530-273-6550 ctantau@gv.net © Tantau & Associates

Predict Demand Look at historical data? NO! Measure for reassurance Can we play this game? Internal Demand External Demand All portals of entry © Tantau & Associates

Demand External Appointment calls regardless of day appted. True Demand Formula: External Appointment calls regardless of day appted. + Walk-ins for appts. + Deflections Internal + Returns booked today Total Demand ©Tantau & Associates

©Tantau & Associates

Supply / Capacity Macro Supply Deployment of Supply Process of Supply What is the work? Who does the work? Measures Office FTE’s Productivity / appts per session Appointment availability ©Tantau & Associates

Demand vs. Supply ©Tantau & Assoicates