Commission Processing Onyx Payments Commission Processing 11/9/2018

Meeting Agenda Introductions Onyx Payments Overview Summary/Wrap-up Our History Non-Member and Member Agencies Processes Supplemental Services Summary/Wrap-up 11/9/2018

Onyx Payments Overview 11/9/2018

Onyx Payments History 11/9/2018

Onyx Payments Fast Facts Leading market position – serves the largest 6 of the top 10 agents and hotels brands Serves all segments of the travel market – Supply and Demand Global footprint with extensive banking relationships Highly customizable technology with proven 20+ year track record Strong brand awareness High customer retention rates – greater than 95% Supports financial and non-financial transactions Facilitates over $500 million in commissions annually 40,000 Participating Hotels 60,000 Member Travel Distributors Supports 29 currencies Conducts business in 200 countries Process 100 million+ transactions annually Billing or Invoices Services Marketing fees Incentives GDS fees Pay for Performance 11/9/2018

Diverse Customer Base More than 60,000 of the world’s travel agencies More than 40,000 global properties More than 60,000 of the world’s travel agencies Accor Hospitality Best Western International Carlson Hospitality Commune Hotels Extended Stay Fairmont Hotels and Resorts Intercontinental Hotel Group Kimpton Hotel & Restaurant Group Malmaison Mandarin Oriental Marriott International Omni Hotels and Resorts Wyndham Hotel Group American Express Travel Boeing Travel Management Booking Service International BTI Central Europe Expedia FCM – Flight Centre Hotel.de Hotelguides.com Orbitz Worldwide Ovation Corporate Travel Pro Travel Inc. Roomkey.com Travelocity 11/9/2018

Hierarchy of Needs Pyramid 11/9/2018

Network Without a Payment Provider 11/9/2018

Member Agencies 11/9/2018

Agent Commission Processing Accounts Receivable Management Consolidation of IATAs 40,000+ hotels in a single payment Electronic payment in single currency of your choice Electronic details with all transactions Non-commissions, cancellations, no-shows Online Customer Service Payment tracking Inquiry chasing resolution Customer Support Account Management 11/9/2018

Weekly Process Initiated within 48 hours of final funds receipt Agencies who do not subscribe to our Membership have a significant amount of uncleared payments 11/9/2018