Mobile Commerce and the Internet of Things Chapter 6 Mobile Commerce and the Internet of Things

Learning Objectives Discuss the value-added attributes, benefits, and fundamental drivers of m-commerce. Describe the mobile computing infrastructure that supports m-commerce (devices, software, and services). Discuss m-commerce applications in banking and financial services. Describe enterprise mobility applications. Describe consumer and personal applications of m-commerce, including entertainment. Explain what location-based commerce is Define and describe ubiquitous computing and sensory networks. Describe wearables, Google Glass, smartwatches, and fitness trackers. Describe the major implementation issues from security and privacy to barriers of m-commerce.

Mobile Commerce: Concepts, Landscape, Attributes, Drivers, Applications, and Benefits Basic Concepts, Magnitude, and the Landscape *Mobile commerce (m-commerce) The Magnitude of M-Commerce The Landscape of M-Commerce Mobile and Social: A Powerful EC Combination The Attributes of M-Commerce Ubiquity Convenience and capabilities Interactivity Personalization Localization

The Landscape of Mobile Computing and M-Commerce

The Drivers of M-Commerce

Mobile Commerce: Concepts, Landscape, Attributes, Drivers, Applications, and Benefits An Overview of the Applications of M-Commerce Field mobility Fleet mobility Warehouse management Direct store delivery (DSD) route accounting The Benefits of M-Commerce Benefits for Organizations Benefits for Individuals and Customers Benefits to Society Other Benefits

M-Commerce Applications and Their Classifications

The Enabling Infrastructure: Components and Services of Mobile Computing Overview of Mobile Computing *Wireless mobile computing (mobile computing) Mobile Devices *Smartphones Tablets Google’s Smart Glasses Personal Digital Assistants: Enterprise Tablets *Personal digital assistant (PDA) Wearable Devices Other Mobile Devices *Radio-Frequency Identification (RFID)

The Enabling Infrastructure: Components and Services of Mobile Computing Mobile Computing Software and Services Mobile Portals and Content Providers *Mobile portal *Short Message Service (SMS) *Multimedia Messaging Services (MMS) Location-Based Services Voice-Support Services *Interactive voice response (IVR) systems *Voice portals

An M-Commerce System at Work

Figure 6.5 Book author orders sushi with a tablet

Mobile Financial Applications *Mobile banking (m-banking) Other Mobile FINANCE Applications Mobile Stock Trading Real Estate Mobile Transactions

Mobile Enterprise Solutions: From Supporting the Workforce to Improving Internal Operations *Enterprise mobility Defining Mobile Enterprise (enterprise mobility) A Working Definition of *Mobile Enterprise The Framework and Content of Mobile Enterprise Applications Mobile Collaboration *Mobile Workers

Other Enterprise Mobile Applications Mobile Enterprise Solutions: From Supporting the Workforce to Improving Internal Operations Other Enterprise Mobile Applications Transportation Management iPad in the Enterprise Trends for 2014 and Beyond

Mobile Entertainment, Gaming, Consumer Services, and Mobile Shopping Overview of Mobile Entertainment *Mobile entertainment Mobile Streaming Music and Video Providers Entertainment in Cars Mobile Games Hurdles for Growth Mobile Gambling Mobility and Sports

Mobile Entertainment, Gaming, Consumer Services, and Mobile Shopping Service Industry Consumer Applications Healthcare Hospitality Management Public Safety and Crime Prevention Other Industries Mobile Shopping and Advertising

Location-Based Mobile Commerce and Mobile Social Networks *Location-based m-commerce (l-commerce) Basic Concepts in L−Commerce Location Navigation Tracking Mapping Timing *Real-time location systems (RTLS)

LBS Components Creating a System

Location-Based Mobile Commerce and Mobile Social Networks L-Commerce Infrastructure Location finder (positioning) component Mobile Positioning Center User Mobile devices Mobile communication network Service or application providers Data or content provider Geographical Information System (GIS) Opt-in application

Location-Based Mobile Commerce and Mobile Social Networks *Geolocation *Global Positioning System (GPS) Location-Based Data Locating Customers in Physical Stores *Geographical Information Systems (GIS) Location-Based Services and Applications *Location-based service (LBS) *Social Location-Based Marketing

Location-Based Mobile Commerce and Mobile Social Networks Barriers to Location-Based M-Commerce Lack of GPS in some mobile phones Accuracy of devices The cost–benefit justification Limited network bandwidth Invasion of privacy

Ubiquitous (Pervasive) Computing and Sensory Networks Overview of Ubiquitous Computing Definitions and Basic Concepts *Ubiquitous computing (ubicom) *Pervasive computing *Context-Aware Computing *Internet of Things (IoT) Machine-to-Machine Technology Smart Application: Grid, Homes, Cars, and More *Smart grid Smart Homes and Appliances Smart and Driverless Cars Smart Cities

Smart Grid Environment Source: National Institute of Standards and Technology, U.S. Department of Commerce nist.gov/smartgrid/upload/FinalSGDoc2010019-corr010411-2.pdf (accessed July 2014).

Ubiquitous (Pervasive) Computing and Sensory Networks Wireless Sensor Networks Sensor Network Basics *Sensor network Smart Sensor Applications Implementation Issues in Ubiquitous Computing

Emerging Topics: From Wearables and Google Glass to Smart Cities Wearable Computing Devices *Google Glass Smart Cities

Implementation Issues in Mobile Commerce: From Security and Privacy to Barriers to M-Commerce M-Commerce Security and Privacy Issues Technological Barriers to M-Commerce Failures in Mobile Computing and M-Commerce Ethical, Legal, Privacy, and Health Issues in M-Commerce Privacy

Implementation Issues in Mobile Commerce: From Security and Privacy to Barriers to M-Commerce Enterprise Mobility Management The BYOD Issue Mobile Apps and their Management * Mobile app Build (or Bring) Your Own App (BYOA) Other Managerial Issues

Managerial Issues What is your m-commerce strategy? Are there any clear technical winners How should BYOD be managed? Which applications should be implemented first?

Summary What is m-commerce, its value-added attributes, and fundamental drivers? What is the mobile computing environment that supports m-commerce? Financial and banking applications Enterprise mobility applications Consumer and personal applications and mobile entertainment Location-based commerce Ubiquitous computing Wearable devices: Google Glass, smart watches, and fitness trackers Security and other implementation issues