Chapter 8 Ethics and Technology © 2018 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Learning Outcomes Evaluate the ethical ramifications of recent technological advances Explain the opposing employer and employee views of privacy at work Distinguish between thin and thick consent Evaluate the concept of vicarious liability Analyze an organization’s employee-surveillance capabilities © 2018 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Ethics and Technology Companies provide information to employees and customers through: Internet Intranet: Internal website containing information for employee access only Extranet: Private piece of Internet network that is made available to customers and/or vendor partners on the basis of secured access by unique password © 2018 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Access to customers’ personal data Loss of Privacy Access to customers’ personal data Employee monitoring © 2018 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Ethical Obligations in Call Centers Decided based on whether the customers should be notified of the following: Location in which the call center is based Real name of person answering the call Their personal information being transferred to other countries

Employer Position Monitoring of work-related activity will not be infringement of privacy Organization has an obligation to its stakeholders to operate efficiently, and it should ensure that: Company resources are not being misused or stolen Company data and proprietary information are closely guarded © 2018 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Employee Position Technological advancements have made it difficult to determine where work ends and personal life begins Employees should be notified of any electronic surveillance and the purpose of that surveillance Actions of a small number in breaking company rules should not be used as a justification to take away everyone’s civil rights © 2018 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Employer/Employee Position Arriving at a resolution of arguments is difficult Willingness to compromise has risen and fallen in direct relation to the prevailing job market © 2018 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Telecommuting Telecommuting: Ability to work outside office and log in to the company network Technological advancement has made this concept a reality Availability is now defined as accessibility Employees expect flexibility in taking care of personal needs during working hours in return for their flexible availability at work © 2018 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Employee Consent Thin consent Thick consent Consent in which employee has little choice Thin consent Consent in which employee has an alternative to unacceptable monitoring Thick consent © 2018 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Leaving a Paper Trail Documents written on machines do the most harm Offensive email postings Viewing inappropriate websites Damage from electronic trail of emails © 2018 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Vicarious Liability Legal concept that means a party may be held responsible for injury or damage even when he or she was not actively involved in an incident Cyberliability: Employers can be held liable for the actions of their employees’ Internet communications and activities © 2018 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Cyberliability Extent of cyberliability in the top categories of litigation Discrimination Harassment Obscenity and pornography Defamation and libel Information leaks Spam © 2018 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.