FastTrack for Dynamics 365 Focus on customers, not technology Thank you for your interest in FastTrack for Dynamics 365! This PowerPoint presentation provides background about the program and its benefits. © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Convergence Europe 2014 Keynote 11/9/2018 10:32 AM It's not just about technology. It goes far beyond that. It is even the approach we take to our business. It is how we partner, how we create the flexibility that speaks to the real-world needs of our customers. That is the transformation that is afoot, that's the momentum that we have inside of Microsoft, driven by you. SATYA NADELLA CEO, MICROSOFT—IGNITE 2015 In many ways, your transformation is our transformation. That’s why we created FastTrack—to help you drive business results faster. With cloud services, it’s not about selling you the license. It’s about having an on-going relationship with you. We will be successful when you are using the software to make your business more successful. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

CUSTOMER SATISFACTION 11/9/2018 DIRECT ENGINEERING ENGAGEMENT FOR QUALIFIED CUSTOMERS FastTrack DESIGNED TO ASSIST THROUGH THE ONBOARDING/DRIVE VALUE PHASES DELIVERED REMOTELY, VIA A TEAM OF TIMEZONE-BASED ENGINEERS The best way to begin the journey of a successful transformation is to strategically plan upcoming rollouts with key business and IT representatives. There are several aspects to this. Initially, it’s important to build the team, define the vision, identify and prioritize scenarios, map Dynamics capabilities to the unique needs of your business, set success metrics, and develop a personalized project plan with key stakeholders, partners, and Microsoft’s professionals. We want to help you take a step back and think about how the technology roll-out is tied to your business objectives and there are several helpful resources in Microsoft FastTrack for Dynamics 365 that will support you along the way.  REDUCING TIME TO USAGE DRIVE USE & ADOPTION CUSTOMER SATISFACTION © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Convergence Europe 2014 Keynote 11/9/2018 10:32 AM Microsoft FastTrack for Dynamics 365 The onboarding support service to help drive success & value realization for our customers DRIVE VALUE ENVISION ONBOARD Define your vision and plan for a successful rollout FastTrack ENGINEERS METHODOLOGY & RESOURCES TOOLS & INSIGHTS FastTrack Center FastTrack.microsoft.com Move to Dynamics 365 smoothly and with confidence Our mission as a company—to help every individual and business on the planet achieve more—is not only about the products we create, but how we enable customers to get the most value out of those products. This is why we have created Microsoft FastTrack for Dynamics 365. This a set of best practices, tools, resources, and experts committed to make the experience with Dynamics a success. This customer success service is designed to help you move to Dynamics smoothly. We want you to be able to make that transition with confidence. And we understand how important it is to deliver business value faster. Boost user engagement and manage change CUSTOMER | PARTNER © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

FastTrack Onboarding Service Modalities For Dynamics 365 Convergence Europe 2014 Keynote 11/9/2018 10:32 AM FastTrack Onboarding Service Modalities For Dynamics 365 FastTrack TECHNICAL TALKS WORKSHOPS REGULAR TOUCHPOINTS (WEEKLY) Microsoft FastTrack for Dynamics 365 is offered to customers with 250+ seats. As part of core FastTrack engagements, the FastTrack Center will provide customers the ability to participate in learning sessions, attend workshops to contribute to a successful onboarding, and engage in regular touchpoints. Technical talks are focused on providing technical depth and best practices to empower your team with more knowledge specific to the subject areas. These talks often provide overviews of available tooling and/or content. Workshops are hands-on, interactive, outcome-based, and may involve automation and tooling. Customers and partners have the opportunity to provide input prior to the workshop and are customized for your project. These touchpoints are a core part of the FastTrack service offerings. These are typically quick 30-minute calls that continue throughout the duration of your project. Small technical proof points are sometimes provided to help remove customer roadblocks. When you work with FastTrack, there are 3 different types of sessions. Technical Talks – Knowledge transfer and learning Workshops – Hands on and outcome based Weekly Touchpoints – Keep you on track, answer questions, and help remove roadblocks. These are not however a replacement for Customer Support for urgent technical issues. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

FastTrack Onboarding Services For Dynamics 365 Convergence Europe 2014 Keynote 11/9/2018 10:32 AM FastTrack Onboarding Services For Dynamics 365 INITIATION SERVICES DATA MIGRATION SERVICES As part of core FastTrack engagements, FastTrack Center will provide customers and partners with guidance based on project need. These topics are subject to change. W Kickoff T Data Migration W Data Migration GETTING THE MOST OUT OF DYNAMICS 365 SERVICES SOLUTION DEVELOPMENT SERVICES T Tech Talk W Workshop LEGEND W Getting the most out of Dynamics 365 W Productivity & Collaboration T Solution Development W Code Review TENANT ADMINISTRATIVE & OPERATION SERVICES APPLICATION LIFECYCLE MANAGEMENT SERVICES Here is a view of the services that FastTrack for Dynamics 365 can offer. Details about these services are found in the next slides. T Tenant Admin & Ops W Tenant Admin W Security Modeling T Application Lifecycle Management FEDERATION SERVICES PERFORMANCE OPTIMIZATION SERVICES W Federation Services T Performance Optimization W Performance Optimization © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

FastTrack Onboarding Services For Dynamics 365 Convergence Europe 2014 Keynote 11/9/2018 10:32 AM FastTrack Onboarding Services For Dynamics 365 INITIATE DESIGN BUILD DEPLOY OPERATE As part of core FastTrack engagements, FastTrack Center will provide customers and partners with guidance based on project need. These topics are subject to change. WEEKLY TOUCHPOINTS W W T T W T Tech Talk W Workshop LEGEND Initiation Services Getting the Most out of Dynamics 365 services Application Lifecycle Management Services Performance Optimization Services W T W T W Here is another view of the same services and suggestions of when you might want to take advantage of these services during your project lifecycle. These are suggestions – you can consume any workshop/tech talk at whatever time is convenient for you. Federation Services Tenant Administrative & Operation Services Solution Development Services T W Data Migration Services © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Convergence Europe 2014 Keynote 11/9/2018 10:32 AM Initiation Services Services to help potential customers and partners with the service offerings from FastTrack for Dynamics 365 Initiation services are provided to qualified customers who want to learn more about the program. Microsoft FastTrack engineers are available to answer questions about the program. These slides cover the different services that FastTrack for Dynamics 365 provides. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Getting the Most From Dynamics 365 Services Direct engineering support to help you align your needs with Dynamics 365 capabilities FastTrack Center will provide customers with guidance, resources, and best practices on how to plan for getting the most out of Dynamics 365. This service focuses on: Out-of-the-box features 1st-party and partner solutions Configuration and customization © 2016 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Tenant Administration & Operations Services Convergence Europe 2014 Keynote 11/9/2018 10:32 AM Tenant Administration & Operations Services Engineering guidance and services to help you accomplish common administrative tasks necessary to get your users into the system and productive Microsoft makes learning how to accomplish common administrative tasks even faster. Learn how to: Add users and grant permissions Schedule upgrades Use sandboxes for testing Manage email communication from the service Configure integrations to other Office 365 services Implement Dynamics 355 Security Modeling © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Convergence Europe 2014 Keynote 11/9/2018 10:32 AM Federation Services Engineering guidance and services to help integrate your directory with the cloud Microsoft makes federation services available to all qualified FastTrack for Dynamics 365 customers through Microsoft FastTrack for 0365. FastTrack for Office 365 will help guide you through how to integrate your directory service with Dynamics 365. Federation services are provided as a remote service by FastTrack engineers within Office 365 FastTrack and will be scheduled in available windows. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Performance Optimization Services Convergence Europe 2014 Keynote 11/9/2018 10:32 AM Performance Optimization Services Direct engineering support to help you develop your Dynamics 365 solution performance Microsoft FastTrack Center (FTC) will help you learn the best practices to optimize performance for your implementation. The focus will be on improving your code, identifying network bottlenecks and expensive queries, as well as how to implement custom indexes. This service will also concentrate on leveraging networking diagnostics tools to evaluate your client latency to Dynamics 365 datacenters. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Solution Development Services Convergence Europe 2014 Keynote 11/9/2018 10:32 AM Solution Development Services Direct engineering support to help you develop your Dynamics 365 solutions for the cloud FastTrack Center will help you with guidance about configuring and customizing a maintainable and performance-oriented Dynamics 365 solution. In addition, FTC will provide you with learning sessions, workshops, and resources that will help you decide how and when to leverage the configuration or customization to take full advantage of Dynamics 365 for your business. These services include how to configure entities, relationships, business process flows, business rules and workflows; customization of plug-ins, integrations, JavaScript, and custom actions; and how to create a maintainable solution in the cloud. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Application Lifecycle Management Services Convergence Europe 2014 Keynote 11/9/2018 10:32 AM Application Lifecycle Management Services Engineering guidance and services to help manage solutions using application lifecycle management (ALM) FastTrack Center will share knowledge about how to use solution management features and provide guidance for using ALM techniques to manage solutions. Learn how to use solution management features such as import, export, patch and clone. Also learn the differences between solution types and how to merge/resolve conflicts. Absorb how to organize a team to develop solutions, store solution components in a source control system, and how to automate deployments in the ALM process. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Data Migration Services Convergence Europe 2014 Keynote 11/9/2018 10:32 AM Data Migration Services Engineering guidance and services to help migrate selected data to Dynamics 365 Microsoft makes data migration guidance and tools available to all eligible Dynamics 365 customers. FastTrack Center will educate you on tools and pitfalls for importing data into Dynamics 365. Additionally, FTC can help you use these tools to import your data. They can explain what different fields are in the Dynamics 365 entity model, but they will not create the mapping between your source system and Dynamics 365. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

© 2016 Microsoft Corporation. All rights reserved © 2016 Microsoft Corporation. All rights reserved. Microsoft, Microsoft Dynamics, Office 365, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation.  Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.  MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.