Professional Certificate in Strategic Change Management 06 – 10 March 2017

COURSE PROGRAMME

The course has been designed to make you think! COURSE PRESENTATION It’s an OPEN COURSE Slides Input – but not death by PowerPoint! Interactive Participative Discussions and Shared Experiences Visiting Trainers Input Sessions Exercises – Individual, Group, Discussions Reference Material Delegates Action Plan The course has been designed to make you think!

COURSE PROGRAMME Day One – Monday 9.00 Registration and Refreshments SO 9.45 Chairman and Delegates' Introductions RC/SO What is change management? Delegates’ expectations and experiences of change 10.15 Strategic Change Overview The Strategic View of Change? Theories of change management – how has change changed? Where does change come from? 11.15 Morning Coffee 11.30 The Diversity Game – Thinking Styles Understanding your own and others Thinking Styles 12.45 Lunch 1.30 Change Approaches and Models McKinsey’s 7 S Model / Prosci Model / ADKAR What needs to Change, and why? What has prompted the need for change? Setting objectives, goals and milestones Will the change have a long term impact? 2.45 Afternoon Tea 3.00 Diagnosing Organisational Culture What is the prevailing culture of your organisation? The impact of a negative culture – Resistance to Change 4.15 Wrap up discussion 4.30 Close

COURSE PROGRAMME 9.30 Refreshments 9.45 Chairman’s Introduction and Recap  RC 10.00 Planning for Change What resources will you require? Assembling a change team The role of HR in supporting change Impact Analysis Engaging Stakeholders Securing the support of senior management Creating an environment of shared accountability and responsibility Identifying the key players to successfully deliver change in your organisation 11.15 Morning Coffee 11.30 Why Change Fails Setting realistic goals Does everybody understand the change’s intended objectives Long term goals versus short term gains 12.45 Lunch 1.30 Emotional Intelligence Dirk What is EI and why is it important? Utilising EI to improve self awareness, empathy and interaction with others Using our understanding of EI to influence feelings towards Change 2.45 Afternoon Tea 3.00 Interactive Workshop - Defining and Planning a Change Programme Group Exercise - Competing Values Model 4.15 Wrap up discussion 4.30 Close

COURSE PROGRAMME Day Three – Wednesday 9.30 Refreshments RC 9.45 Chairman’s Introduction and Recap  10.00 Creating Support for Change Communicating a clear and coherent vision to change The Change Curve - Kubler-Ross Change Curve Resistance to Change - Understand why people fear and resist change Creating an environment that embraces change Why culture matters 11.15 Morning Coffee 11.30 Agents for Change The skill-set of the change agent Co-ordinating the message Utilising external consultants as change agents 12.45 Lunch 1.30 Performance Management Effective management practices Performance management techniques Managing behaviour and encouraging improvement through Performance management 2.45 Afternoon Tea 3.00 Elements of Good Teams Group Exercise - Bad day Down Under 4.15 Wrap up discussion 4.30 Close

COURSE PROGRAMME Day Four – Thursday 9.30 Refreshments 9.45 Chairman’s Introduction and Recap  Stuart 10.00 Project Management Tools and Techniques The Programme and Project management cycle Project Management methodologies Tools and Techniques, Planning, Risk Management, Monitoring and Control, etc 11.15 Morning Coffee 11.30 Continued 12.45 Lunch 1.30 HMG Case Studies Automatic Number Plate Recognition Setting up the College of Policing 2.45 Afternoon Tea 3.00 The 'Change Surgery' Utilising the experience and expertise of the Chair and fellow delegates to diagnose your own change efforts and create an Action Plan for implementing change in your own organisation 4.15 Wrap up discussion 4.30 Close

COURSE PROGRAMME Day Five – Friday 9.30 Refreshments 9.45 Chairman’s Introduction and Recap  RC 10.00 Summary of the week and delegates Action Plans and post-course objectives 11.30 Morning Coffee 11.45 Guidance on Achieving a Chartered Management Professional Qualification  SO Structuring a written piece of work for assessment - Generic Overview and Principles Structuring these two specific pieces of work to demonstrate all the assessment criteria  Blending change management content into these structures 12.15 End of Course - Closure and Certificates SO / RC 12.30 Lunch