MANA 3320 Dr. Jeanne Michalski Interviewing MANA 3320 Dr. Jeanne Michalski 1

The Employment Interview Why the interview is so popular: It is especially practical when there are only a small number of applicants. It serves other purposes, such as public relations Interviewers maintain great faith and confidence in their judgments.

Types of Interviews 1. Nondirective (Unstructured) Interview The applicant determines the course of the discussion, while the interviewer refrains from influencing the applicant’s remarks. 2. Structured Interview An interview in which a set of standardized questions having an established set of answers is use. Situational Interview Questions - Applicants are given a hypothetical incident and asked how they would respond to it. Behavioral Description Interview (BDI) - Applicants are asked questions about what they actually did in a given situation.

Situational Questions Use critical incidents that have actually occurred and are examples of particularly good or poor job performance. 1. Your spouse and teenage children are sick in bed with colds. There are no relatives or friends available to look in on them. Your shift starts in three hours. What would you do in this situation? 2. A customer comes into the store to pick up a watch he left for repair. The repair was supposed to have been completed a week ago, but the watch is not back yet from the shop. The customer is angry. How would you handle the situation? Apply a scoring format.

Behavior / Experience-Based Questions Ask about previous related experience. 1. It is often necessary to work together as a group to accomplish a task. Can you tell me about the most recent experience you had working as part of a group? Should not require that applicant has actually done the job. Apply a scoring format.

Job-Related Questions: Maintenance Supervisor Use information from job task analysis KSA: Verbal ability to give work instructions to laborers regarding construction and repair. What instructions would you give a work crew who was about to string a 220-volt electric cable in a building under construction? Two laborers with limited experience ask about the procedures for repairing a brick wall. What instructions do you give them regarding equipment and how they should operate it? You will use eight summer employee to repaint an office building. What instructions do you give them about general and specific painting procedures? Apply a scoring format.

Are Your Questions Legal? No questions are expressly forbidden. Questions related to race, color, age, religion, sex, or national origin can be hazardous. Questions are acceptable if job-related, asked of everyone, and do not discriminate against a protected class (e.g., females)

Worst Interview Questions Tell me about yourself… Where do you see yourself in twenty years? What are your greatest strengths / weaknesses? What would you do if money did not matter?

Conducting a Good Interview Be prepared. Look over the resume. Know what questions you want to ask in advance. Keep appropriate notes. Remember - the interview is also about recruiting. Put the candidate at ease – establish rapport. Ask about job knowledge and worker requirements. Ask open ended questions so candidates can expand on their own capabilities.

Conducting a Good Interview – cont. Ask situational questions to see how candidates react. Use silence judiciously. Separate facts from inferences. Recognize biases and stereotypes. Control the course of the interview. Standardize the questions asked.