SAP Business Transformation Study | Healthcare | Providence St SAP Business Transformation Study | Healthcare | Providence St. Joseph Health | PUBLIC How Does a Nonprofit Health System Serve All Patients, Especially the Poor And Vulnerable? Patients in Alaska, Washington, Oregon, California, Montana, New Mexico, and Texas depend on high-quality care from Providence St. Joseph Health (PSJH). Inspired by deep human compassion and equipped with the latest technology, PSJH offers the full continuum of healthcare services to improve the well-being of its communities. It serves especially those who are poor and vulnerable – in keeping with its promise, “Know me, care for me, ease my way.” As a faith-based, nonprofit organization, PSJH recognizes the importance of financial stewardship in support of its mission. After several affiliations, PSJH faced a complex landscape of clinical and operational systems without a unified, dynamic overview of revenue. By harmonizing complex enterprise data on the SAP HANA® business data platform with assistance from CenturyLink, PSJH achieved transparency across more than 50 hospitals and 829 clinics. Now its clinical and operational teams can draw real-time insights from a single source of consolidated data, with drill-down capabilities to uncover the root causes of trends. The new capabilities will enable PSJH to serve the underserved communities – regardless of patient insurance coverage or ability to pay. 2018 SAP SE or an SAP affiliate company. All rights reserved.

“The Sisters of Providence and the Sisters of St “The Sisters of Providence and the Sisters of St. Joseph of Orange brought healthcare and other social services to the American West when it was still an untamed frontier. We are drawing on their pioneering spirit to drive the next generation of healthcare by leveraging data to deliver discovery and analysis at the speed of thought.” Vijay Venkatesan, System Vice President and Chief Data Officer, Providence St. Joseph Health 160 Years since Mother Joseph founded her first hospital 111,000 Caregivers across the U.S. west coast and southwest At the turn of the millennium, Providence Health and Services and St. Joseph Health merged to form Providence St. Joseph Health (PSJH). Increased economies of scale have allowed the new group to manage clinical care efficiently while enhancing financial stewardship, improving the patient experience, and introducing new services where they are needed most. 829 Hospitals and clinics in the PSJH family

Using Analytics on SAP HANA® to Improve Patient Outcomes and Staff Productivity Providence St. Joseph Health (PSJH) Burbank, California www.psjhealth.org Industry Healthcare Products and Services Health and wellness services Employees 111,000 Revenue US$20 billion SAP® Solutions SAP HANA® business data platform, SAP® Vora™ engine, SAP BusinessObjects™ Business Intelligence suite, and SAP Predictive Analytics software Providence St. Joseph Health furthered its mission to care for the poor and vulnerable in communities across the west coast of the United States by implementing SAP HANA, the SAP BusinessObjects Business Intelligence suite, SAP Vora, and SAP Predictive Analytics. Improved visibility over the revenue cycle and self-service analytics helped PSJH save millions of dollars and meet financial stewardship imperatives. Before: Challenges and Opportunities Integrate data from multiple merged health systems and seven electronic health record (EHR) systems Reduce controllable denials for payment and streamline accounts receivable processing Boost cash collections and keep cash management transparent Why SAP Expertise in data management and advanced real-time analytics using in-memory processing on SAP HANA Experience in the healthcare industry, particularly in agile consolidation of diverse clinical and operational source systems into a consolidated enterprise system After: Value-Driven Results Identified potential cost savings of $6.5 million in simplified support for existing systems, improved analysis, and increased staff productivity Enhanced management of finances, including root-cause analysis for reimbursement denials Anticipated 25% reduction in approximately 800 documents previously required to report on the revenue cycle Significant shift in staff workload, from 80% data aggregation to 80% data analysis Harmonized multiple EHRs instances in just over 12 weeks Sixfold increase over the previous data compression rate Featured Partner $6.5 million Potential cost savings from existing and duplicative vendor solutions, new reports, and productivity improvements 75% Increase in IT developer efficiency with integrated data management 250x Faster reporting with data standardized for in-memory computing on SAP HANA 2 EHRs* Harmonized in 12 weeks (including 5 instances of Epic and Meditech) “There is a strong collaboration between our teams and the power of SAP HANA and advanced analytics that has helped us accelerate innovation in internal operations. The access to enterprise revenue cycle data and drill-down capabilities is phenomenal.” Kim Sullivan, Chief Revenue Cycle Officer, Providence St. Joseph Health *EHRs are the clinical and revenue transaction system of record.