Project Management McGraw Hill “Service Management” by Fitzsimmons.

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Presentation transcript:

Project Management McGraw Hill “Service Management” by Fitzsimmons

The Nature of Project Management Characteristics of Projects: purpose, life cycle, interdependencies, uniqueness, and conflict. Project Management Process: planning (work breakdown structure), scheduling, and controlling. Project Metrics: Cost, Time, Performance

Project Management Questions What activities are required to complete a project and in what sequence? When should each activity be scheduled to begin and end? Which activities are critical to completing the project on time? What is the probability of meeting the project completion due date? How should resources be allocated to activities?

Work Breakdown Structure 1.0 Move the hospital (Project) 1.1 Move patients (Task) 1.1.1 Arrange for ambulance (Subtask) 1.1.1.1 Prepare patients for move 1.1.1.2 Box patients personnel effects 1.2 Move furniture 1.2.1. Contract with moving company

Tennis Tournament Activities ID Activity Description Network Node Immediate Predecessor Duration (days) 1 Negotiate for Location A - 2 Contact Seeded Players B 8 3 Plan Promotion C 4 Locate Officials D 5 Send RSVP Invitations E 10 6 Sign Player Contracts F 2,3 7 Purchase Balls and Trophies G Negotiate Catering H 5,6 9 Prepare Location I 5,7 Tournament J 8,9

Notation for Critical Path Analysis Item Symbol Definition Activity duration t The expected duration of an activity Early start ES The earliest time an activity can begin if all previous activities are begun at their earliest times Early finish EF The earliest time an activity can be completed if it is started at its early start time Late start LS The latest time an activity can begin without delaying the completion of the project Late finish LF The latest time an activity can be completed if it is started at its latest start time Total slack TS The amount of time an activity can be delayed without delaying the completion of the project

Scheduling Formulas ES = EFpredecessor (max) (1) EF = ES + t (2) LF = LSsuccessor (min) (3) LS = LF - t (4) TS = LF - EF (5) TS = LS - ES (6) or

Tennis Tournament Activity on Node Diagram J2 B8 START A2 C3 D2 G4 E10 I3 F4 H1 TS ES EF LS LF

Incorporating Uncertainty in Activity times F(D) P(D<A) = .01 P(D>B) = .01 TIME A M D B optimistic most pessimistic likely

Formulas for Beta Distribution of Activity Duration Expected Duration Variance Note: (B - A )= Range or