VOCANTAS WEBINAR FOR MANUFACTURING [insert date here.]

WHO IS VOCANTAS? Exclusive Kronos partner committed to remaining lockstep with Kronos to provide future-proof solutions Experts in human behaviour and multi-channel communications Collaborative cross vertical partner Healthcare, manufacturing, higher education, utilities, public sector Over a decade of experience in powerful integrated voice, text and email solutions Experts in script and call flow design = highest response rates and improved end user experience Best training and easiest to use solution Ease of integration, ongoing partner support

(14 months with 2 customers)

TOUCH TONE vs. AUTOMATIC SPEECH RECOGNITION Vocantas offers and recommends Automatic Speech Recognition (ASR) E.g. “Say yes or no” Ease of use Mobile friendly Hands free Touch tone – always available Press 1 for yes, 2 for no The proposed IVRs include touchtone responses (for example, “Press one for yes, or two for no”); however, Vocantas offers and recommends Automatic Speech Recognition (for example, “Say yes or no”) for its ease of use, shorter call time, and end user experience. Automatic Speech Recognition (ASR) is optional, and we have included pricing for optional features and enhancements in the financials workbook. Acknowledge bad ASR and that is not us!

ABSENCE REPORTING

THE CHALLENGES Time spent by supervisors and managers Checking voicemails, determining if late or no shows Filling shifts Shortage of staff – operational efficiency decreases Manually recording every transaction Labour intensive, error prone and favouritism

MULTI-CHANNEL ABSENCE REPORTING Allows employees to call, text or email to register an absence or that they will be late Speech recognition – easy to use for employees The call flow allows employees to indicate a reason for their absence or late arrival and, if they have indicated that they will be late employees are able to indicate their expected time of arrival Date and time is recorded along with the notification of absence or late arrival, pay codes are updated and the open shift is created in WFC – all in real time!

ABSENT – FULL SHIFT “Wow, I feel really sick. I don’t think I can work. I’m calling off today.” John calls the 800 number, reporting that he’ll be sick and will report to work the following day.

ABSENT - FULL SHIFT

LATENESS “Oh no, the storm last night killed my power and my alarm did not go off! … I’m going to be late!” Bob calls the 800 number, reporting that he will be less than 30 minutes late.

LATENESS

LATENESS – BY EMAIL & TEXT (SAMPLES)

REPORTS AND AUDIT TRAIL All transactions recorded – reducing grievances References numbers provided to employees

MULTI-CHANNEL ABSENCE Hosted or premise based, web-based system that allows system administrators to track absenteeism and reported lateness by a variety of metrics Use text, email and voice (complete with speech recognition) for maximum ease of use 2-way communication with real time interactive responses

MULTI-CHANNEL ABSENCE CONT’D Reduces manual data collection and input when employee calls to report an absence and lateness Reported absences or late arrivals are trackable and reportable for audit purposes Fully integrates with your WFC Staff Scheduling system High level scalability

AUTOMATED SHIFT CALLOUT

THE CHALLENGES Office full of schedulers making manual phone calls in sequential manner Amount of time to fill relief shifts Amount of relief shifts filled Staff gets minimal notice of relief shifts Manually recording every transaction – labour intensive, error prone & favouritism Text only is unreliable Demographic challenges

Automated Shift Callout MULTI-CHANNEL Employees select one, two, or all three modes of contact IVR Text Email Easily configurable by each employee Two-way, interactive Automated Shift Callout Workforce Central

EMPLOYEE PORTAL

INTERACTIVE EMERGENCY BROADCAST

INTERACTIVE EMERGENCY BROADCAST Interactive Emergency Broadcast Notification System The system can launch an emergency callout in minutes Ask for confirmation from staff members within the call to ensure that they have received and understood the message Sample messages include asking staff members to come into the hospital within the hour to deal with a sudden influx of emergency patients, or asking staff members to not arrive at the hospital due to an emergency on hospital grounds. Emergency and incident response is a priority for many of our customers in healthcare. In disaster or emergency situations, it is often critical to contact staff in a very short period of time. Vocantas has included information in this response about our Interactive Emergency Broadcast Notification System (I-EBNS) (see Appendix I for full details). The system can launch an emergency callout in minutes, and will ask for confirmation from staff members within the call to ensure that they have received and understood the message. Sample messages include asking staff members to come into the hospital within the hour to deal with a sudden influx of emergency patients, or asking staff members to not arrive at the hospital due to an emergency on hospital grounds.

VOCANTAS SOLUTION FEATURES

VOCANTAS SOLUTION FEATURES Use text, email and voice (complete with speech recognition) for maximum ease of use Premise and/or Cloud based solutions 2 way communication with real time interactive responses Each interaction in your database recorded for audit purposes Real time integration with WFC Easily scales to accommodate increase in workforce Speech recognition

LANGUAGES The Vocantas solution can accommodate many languages Current installations: English and Spanish English and French English and Creole

QUESTIONS?

CONTACT Gary Hannah Steve Bebee CEO, Vocantas Inside Sales, Vocantas gary@vocantas.com 877-271-8853 – just say “Gary” Steve Bebee Inside Sales, Vocantas steve@vocantas.com 877-271-8853 – just say “Steve”