Decision Making.

Slides:



Advertisements
Similar presentations
Hew/ Advance Your full service brand management and fulfillment partner.
Advertisements

AHRI LeadershipHQ Copyright 2012 Sonia McDonald Director Mobile: LeadershipHQ Copyright.
OneAll Solutions, LLC © 2014 Core Value Alignment— The Key to Passionate Engagement and High-Performing Project Teams June 10, 2014.
“Your full service brand management and fulfillment partner”
Delivering Happiness – Building a Committed Team through Loyalty 1 Hollie Delaney Human Resources Director Twitter.com/hollied.
Zappos.com By: Stephanie DeSantis Rachel Stankis.
Teaching Methods and Higher Education
AN OVERVIEW OF MARKETING. MARKET PLANNING UNIT ENDURING UNDERSTANDING STUDENTS WILL UNDERSTAND THAT……. Marketing is customer focused. Marketing is much.
Building a Customer Focused Culture & Inspire Employee Happiness and Engagement to Wow your Customers Scott Klein Customer Loyalty Team Manager Shannon.
Building a Brand that Matters Tony Hsieh - CEO Web 2.0 Conference November 5, 2008.
X- TREME C USTOMER S ERVICE = X- TREME P ROFITS Ed Laflamme, LIC The Harvest Group 284 New Canaan Road Wilton, CT WWW. HARVESTLANDSCAPECONSULTING.
Dana Goba BUS The Contemporary Firm May 21, 2012.
Engaging and exciting staff about their role in the business startegy of the teriary institution Dr Amanda Hamilton-Attwell CEO Business DNA November 2013.
Building a Customer-Focused Culture Rob Siefker Customer Loyalty Manager.
Team Members: Aretas Coleman, Jeremy Lewis, Krystal Brown, Terry Kerr, and Jasmine Cooley.
Branding Marketing Objective Questions Why do companies develop brands? How do they come up with brands? What makes a brand successful?
2.07 Reinforce company’s image to exhibit the company’s brand promise.
Building a Brand that Matters Tony Hsieh - CEO Underground 5 February 21, 2009.
Learnings from BIZCOVER America. IDEAS on cost mgmt Take 3 yrs avg of gross/net profits Take 3 yrs avg of all costs Convert avg costs as a % of avg profits.
ZAPPOS CONTROL FEATURES USED BY ORGANIZATION. 6. CONTROL FEATURES One control feature Zappos uses is on time delivery (4 days). Though the goal is overnight,
Organizational Culture Eileen O’Donoghue. How we do things around here.
Zappos: Delivering Happiness
Jason Dalrymply & Kim Pendergrass. WHO IS ZAPPOS.COM? Founded in 1999 Name stems from Zapatos Originally shoesite.com CEO Tony Hsieh Sold Internet advertiser.
How did Zappos.com come to be? After an unsuccessful trip to the mall for shoes, Nick Swinmurn Went home to shop online and was surprised that there.
Concentric circles value-based strategies and solutions Our Vision We create value-based solutions and strategies to enhance your company’s reputation.
MARKETING CAMPAIGN Company name and campaign name.
A culture of innovation. S E R V I C E “Our Business Strategy since 2005 has been to invest in company culture, with the belief That the culture.
Democracy at Work. A service company that just happens to sell shoes, clothing, handbags, accessories, housewares…
Award winning Inbound Marketing Company and content marketing agency based in Idaho falls. Delivering targeted leads to your business and building your.
UOP MGT 411 Week 2 DQ 1 Check this A+ tutorial guideline at For more classes visit
HOW TO REACH YOUR CUSTOMER
Pulling the Pieces Together: Creating a World-Class Service Culture
Marketing and Communications for K-State Research and Extension
Pulling the Pieces Together: Creating a World-Class Service Culture
Developing a Social Media Strategy
The Catholic Schools of The Diocese of Youngstown
100 % EMPLOYEE ENGAGEMENT—GUARANTEED! Presented By ROSS RECK, PhD
1.2 Understanding different business forms
Decoding Disruptive Technology and Fostering an Innovation Culture
Employee engagement as a key driver of organisational success
President, DM Solutions Group
Carl Holmes Christy Lee
APTA Marketing & Communications Workshop February 2015
Reinforce company’s image to exhibit the company’s brand promise
Business Communication
Business Communication
CXO LIST BY INFOS B4B. CXO Mailing List A Chief Experience Officer (CXO) is responsible for the overall business experience in the target market.
Social Media and Social Networking in HR
Kavitha B. Pai Senior Financial Analyst Global Personal Health Care
The Company “We are a Service Company that happens to sell shoes. And handbags. And more…” America’s #1 Online Shoe Retailer 75% of sales are repeat customers.
Zappos Kevin Wang.
TOPIC: Topic 4: Marketing LESSON TITLE: The Marketing Mix (Promotion)
Enhancing the Customer Experience
Customer Relationship Management (CRM)
-SEO Warriors  seowarriors.info Make Branded Your Products with.
Engaging Patients and Families as Partners
Uniting Your Tribe Rowena Jao Welcome everyone!.
What is your company all about?
MANA 4328 Dennis C. Veit Offer and Orientation MANA 4328 Dennis C. Veit 1.
Marketing Strategies …and the Marketing Plan.
Our Purpose What difference are we trying to make in the world?
Core Values.
Values Workshop February 8, 2019.
Your Social Enterprise Name Your Name(s), Grade(s)
Atlantic Grupa- Ocean of opportunities
Reinforce company’s image
Core VALUES [date].
Vision A better world through re-use.   Mission
Operations management decisions at Nokia
Presentation transcript:

Decision Making

Two Burning houses… which do you save? The baby or the Picasso?

Will MacAskill (Associate Professor in Philosophy at Oxford University), thinks you should save the painting! WHY?

In what other situations do the long term benefits outweigh the short term costs?

Zappos https://www.youtube.com/watch?v=5CcLIPaUz3E https://www.youtube.com/watch?v=axlWBn7YQA4 Apple https://www.youtube.com/watch?v=oywafR1C6y0

Zappos Core Values As we grow as a company, it has become more and more important to explicitly define the core values from which we develop our culture, our brand, and our business strategies. These are the ten core values that we live by: Deliver WOW Through Service Embrace and Drive Change Create Fun and A Little Weirdness Be Adventurous, Creative, and Open-Minded Pursue Growth and Learning Build Open and Honest Relationships With Communication Build a Positive Team and Family Spirit Do More With Less Be Passionate and Determined Be Humble

Explain the pros and cons of Zappos doing the following Create automated phone messages for customers. Create a dress code to ensure all staff portray a professional image Create a marketing campaign showing how they are 10% faster than their rivals Focus solely on shoes and trainers to become specialists Allow employees to chat to customers for as long as they want Encourage all staff to “up-sell” to all customers Do more with less by using lesser developed countries to make and ship your products