Managing Work Flows Chapter 2 – Part 1 MGT 3513 Introduction to Human Resource Management Dr. Marler “It is common sense to take a method and try it. If it fails, admit it frankly and try another. But above all, try something.” Franklin D. Roosevelt

ANNOUCEMENTS Do YOU have any questions??? Take especially good notes today; many slides have information that is NOT in your book.

Formal Organizational Structure http://www.hrm.msstate.edu/orgchart/University%20Org%20Chart.pdf

Questions on Structure What is organizational structure? What is workflow? Describe some of the characteristics of a bureaucratic organizational structure.

Questions on Structure Describe a flat organizational structure. What is a boundaryless organizational structure? What example of boundaryless is given in the picture in your book?

Organizational Structure Indicate the type of structure:

Organizational Structure Indicate the type of structure:

Questions on Teams Describe a team. What are self-managed teams? What is a virtual team?

Teams Why do organizations use teams in the workplace? Performance of team vs. individual Problems with teams Freeriding Groupthink

Theories of Motivation Two-factor theory Goal-setting theory Job characteristics theory Justice theory (not in your book) Which theory is the best???

Herzberg’s Two-Factor Theory What does Herzberg’s two-factor theory of motivation attempt to do? Name and describe each factor.

Herzberg’s Two Factor Theory Dissatisfaction Satisfaction Hygiene Motivators

Practice Question Which factor lessens dissatisfaction, but does not increase satisfaction? Hygiene Workplace stress Motivator Happiness

Goal Setting Theory Setting goals improves performance In order to “work,” employees need goals that are _________ (but not too hard!) ________________ (not “do your best”) ______________ on progress

Job Design What is job design (your book has the answer!)? Employees redesign work in their company http://www.youtube.com/watch?v=Uh2bnyNIcwI What does the company manufacture? Who decides how the workflow should be redesigned? What is meant by “walking the job”? After the redesign, how did productivity change? Production time Production quantity

Job Characteristics Theory 5 core job characteristics 3 critical psychological states Personal/work outcomes A theory of job design

Job Characteristics Theory

Core Job Characteristics Skill variety ___________________________________________________ Task identity Task significance Autonomy Feedback from job

Critical Psychological States Experienced meaningfulness of work Experienced responsibility for outcomes of work Knowledge of the actual results of work activity

Outcomes High internal work motivation High quality work performance High satisfaction with work Low absenteeism and turnover

BUT, only if... Employees have the competencies to do the job Employees want personal growth in their jobs Employees have context satisfaction (with pay, job security, coworkers, supervisors)

Questions on Job Design Explain the concept of simplification. How is job enlargement different from job enrichment? Explain job rotation.

Practice Question Job rotation Job enrichment Job enlargement Which type of job design increases the number of tasks a person has to do, but does not give the person more authority for decision making?

Does fairness matter? Something is either fair or it’s not. DO YOU AGREE??? Can fairness be thought of as multidimensional?

Justice Theory - - 3 types of justice Distributive Justice Equity—are __________ fair? Example: Procedural Justice Are _____________fair? Interpersonal Justice Is _______________fair?

Practice Question Procedural justice Distributive justice Ron works for Delta Depot as a sales associate. His boss informs Ron that he will not receive a raise this year. Ron feels that the decision is unfair and that he should receive a raise. What type of justice applies to this situation? Procedural justice Distributive justice Interpersonal justice

Practice Question Distributive justice Interpersonal justice While Ron feels that the decision (i.e., no raise) is unfair, he believes that the performance appraisal process is fair. Ron had high performance which was reflected in his performance evaluation; however, the company could not afford to increase wages/salaries this year. What type of justice applies to this situation? Distributive justice Interpersonal justice Procedural justice

Practice Question Distributive justice Procedural justice While Ron is not happy about the situation(i.e., no raise), he acknowledges that his boss treated him with dignity and respect throughout the performance appraisal process and when delivering the bad news. What type of justice applies to this situation? Distributive justice Procedural justice Interpersonal justice