NEPAL ADMINISTRATIVE STAFF COLLEGE Kamal Pradhan / NASC Managing emotions Kamal Pradhan / NASC 11/9/2018 Building emotional Competencies EVALUATION CRITERIA - 2070 1

What is Emotion? Understood as a movement in our state of mind………excited state of mind Any kind of feeling May manifest in various forms, e.g. love, fear, anger, excitement, embarrassment, disgust, etc. Expressed or suppressed Managing emotions 11/9/2018

Why It Matters……. Academic intellect is not enough Technical proficiency does not win the prize Self management and effective interpersonal relationships made the difference between success and failure Managers have a profound impact on the organization that they lead Managing emotions 11/9/2018

What are the most common complains of staff about their bosses? Arbitrariness Arrogance Failure to show appreciation or give credit Failure to see the other person’s point of view Lack of leadership Failure to delegate responsibility Bias Emotional Intelligence Skills 11/9/2018

The Three Essential Competencies Cognitive Intelligence Think Emotional Intelligence Feel Behavioural Intelligence Act Managing emotions 11/9/2018

Contributors for managerial success Cognitive intelligence (IQ) - 20% Emotional intelligence (EQ) and others - 80% IQ gets you hired, but EQ gets you promoted Both combines to make you success!

Understanding Emotional Intelligence Emotional intelligence (EI) is the capacity for understanding own feelings and the feelings of others, for motivating self, and for managing emotions effectively in relationships. Managing emotions 11/9/2018

Understanding……… It is essential in effective leadership and has a direct impact on work performance. Research at the Center for Creative Leadership has shown that the primary cause of executive turnover was individual deficiency in the area of emotional competence. Managing emotions 11/9/2018

Four Basic clusters of EI Self - awareness Social awareness Self - management Relationship management Managing emotions 11/9/2018

If you have High EQ: are able to admit and learn from mistakes can take criticism well stay cool under pressure are able to control your emotions can conduct thoughtful discussions listen at least as much as you talk

If you have low EQ: often think others don’t get your point feel that being ‘liked’ is over-rated think people over-react to your comments or jokes Usually, others are to blame for problems on your team think you shouldn’t be expected to know how colleagues are feeling

Self-awareness Foundation of personal growth and success. 'keystone' of emotional competence. The more we are aware of our feelings, the better we can control our behaviours and understand those of others. Managing emotions 11/9/2018

Self-awareness……… Individuals who have high self-awareness are: able to conduct accurate self-appraisals, self-confident, perceive situations accurately, and willing to take risks for what they believe to be right. Managing emotions 11/9/2018

Knowing others is Wisdom Knowing yourself is Enlightenment Self-awareness Knowing others is Wisdom Knowing yourself is Enlightenment Tao Tzu Managing emotions 11/9/2018

Improving self awareness It require serious thought and effort. have to be objective about yourself and own perceptions as examine inner feelings and explore reactions to be the people and events in work life. learn how to identify true intentions and pay close attention to actions. Emotional Intelligence 11/9/2018

Managing emotions Positive Emotions Negative Emotions Need to manage some specific types of emotions specifically to avoid negative attitude and to have positive attitude. e.g., Positive Emotions Negative Emotions Love (affection), Joy Anger , Stress (anxiety), Hurt, Guilt , Fear (shyness)

Managing Anger Anger is both cause and effect of attitude Manage your stress by using self-talk phrases (e.g., take it easy, relax, stay cool, maintain mutual respect, work for win-win, etc.) Use your sense of humor Develop empathy Get rid of the ghosts from the past

Stress and Anxiety Stress and anxiety push us to make necessary changes in our lives They signal when we may be in danger, and inspire us to take action to get out of danger Feelings of stress and anxiety are healthy and necessary; without them, we may not act in our own best interest. But, Excessive Stress and Anxiety is Harmful. Managing emotions 11/9/2018

Managing Stress and Anxiety What is causing you to worry? Writing in a journal or talking to a friend Think positive or thought stopping Deep breathing Relaxation Trapping worry dragon Managing emotions 11/9/2018

Guidelines for managing “Guilt” Accept you did something wrong, but move on Assess the damage: excuse yourself for acting inappropriately Perfection doesn’t exist in anyone: Avoid belief like I must be perfect, I must be right, I must please others Express good intentions: Learning from our behaviors Motivate for positive change

Creating happiness (an emotion) Create happiness (an emotions) by using its sources: Live with integrity (convictions) Feel and express gratitude Enjoy harmony Appreciate / praise yourself Enjoy simple things and give back to others Do not take life too seriously

Empathy about understanding other people. ability to hear and understand accurately unspoken or partly expressed thoughts, feelings, and concerns of others. People can appreciate not only what people are saying but also why they are saying it. Emotional Intelligence 11/9/2018

Empathy Skills Listen without interrupting other Tune in to non-verbal communication Smile and give positive nod Give recognition Use name while address Managing emotions 11/9/2018