Improving Club Quality Welcome to the Club Quality Initiative! The Club Quality Initiative is the foremost tool used by a club to assess itself in terms of its ability to meet the needs of its members and its community. In today’s busy world, a club needs to be able to manage and implement a positive assessment and goal setting process so simple that it can become a part of standard operating procedures as needed to remain focused on the foremost most critical factors of a successful club: service, quality members and growing leaders.

Club Quality Initiative Process Overview Five Steps: Understand the Process of Change and LCI Forward Determine the Need for Change Set Goals Develop Plans Implement and Sustain Change Change is critical for each club. By understanding our current operation, identifying areas that may be improved and taking measured steps to accomplish our goals, every club can be even better! This guide provides five unique steps to initiate change. Five Steps: Understand the Process of Change and LCI Forward Determine the Need for Change Set Goals Develop Plans Implement and Sustain Change Let’s take a closer look at each of these.

Step One - Club Quality Initiative Understand the process of change and LCI Forward The process for doing things better!

Club Quality Initiative – LCI Forward Understand the process of change and LCI Forward 1 3 4 2 LCI Forward provides a strategic framework to help clubs to strive for excellence. “To be the global leader in community and humanitarian service”. It is a platform for action that will help your club develop priorities to significantly expand humanitarian service, improve current operations, and pursue new ways to unite people in Lions’ service. LCI can give us this vision, but it takes application at the club level to make the vision a reality. Enhance Service Impact & Focus – Updated Global Cause Reshape Public Opinion & Improve Visability – Strategic Marketing Plan Pursue Club, District & Organizational Excellence – Total Quality Program Improve Membership Value & Reach New Markets

Step Two – Club Quality Initiative Determine the Need for Change Complete Four Assessments Benefits of Assessment: Follows in the same format as LCI Forward Helps to focus thought Guides discussion Encourages exploration of resources Process may be completed individually or as a group

Complete assessments for discussion

Complete the Assessment on Pages 8 and 9 Step Two – Assessment 1 Determine the Need for Change Assessment 1: Enhance Service Impact Complete the Assessment on Pages 8 and 9 Complete the Assessment on Pages 8 and 9

Service Discoveries Well managed projects are meaningful If members like or don’t like projects Discover new projects to consider Consider how projects can be improved How the community can be involved If projects well managed…Meaningful If members like or don’t like projects New projects to consider How projects can be improved How the community can be involved

Assessment 1 - Tools Available Our Global Causes Tools Available: Our Global Causes– focused on five service areas: Diabetes, Environment, Hunger, Childhood Cancer and Vision Making it Happen Community Needs Assessment Grants

Complete the Assessment on Pages 11 and 12 Step Two – Assessment 2 Determine the Need for Change Assessment 2: Reshape Public Opinion and Improve Visibility Complete the Assessment on Pages 11 and 12

Visibility Discoveries How the community views the club …positively and negatively Visibility to community leaders Application of social media What to communicate to the community Connections club members have with media Effectiveness of internal communication How the community views the club…positively and negatively Visibility to community leaders Application of social media What to communicate to the community Connections club members have with media Effectiveness of internal communication

Assessment 2 - Tools Available Determine the Need for Change Assessment 2: Reshape Public Opinion and Improve Visibility PR Guide Peace Poster Contest e-Clubhouse

Step Two – Assessment 3 Determine the Need for Change Assessment 3: Pursue Club Organizational Excellence Complete the Assessment on Pages 13 and 14

Operational Discoveries Ways to improve meetings and events If there is a need for greater transparency How members feel about taking leadership positions If members are recognized for their efforts If conflict exists within the club If members are satisfied with the way the club is managed

Assessment 3 - Tools Available Determine the Need for Change Assessment 3: Pursue Club Organizational Excellence

Step Two – Assessment 4 Determine the Need for Change Assessment 4: Improve Member Value and Reach New Markets Complete the Assessment on Pages 15 and 16

Member Value Discoveries If club projects recruit new members …younger members? If new and existing members feel involved Sources of new members Ways to engage members Names of potential new members

Assessment 4 - Tools Available Determine the Need for Change Assessment 4: Improve Member Value and Reach New Markets

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Step Three – Set Goals Set Goals Determine priorities and a Basis for Future Planning Discuss outcomes of assessments Set SMART Goals Goals may be set individually and then discussed as a group

Step Three – Setting Smart Goals Each goal should be… SPECIFIC Goals should be as specific as possible to ensure that the objective is clear. MEASURABLE Benchmarks and progress must be measurable. ACTIONABLE Each goal must be achievable. REALISTIC Goals should be challenging but not unrealistic. TIME BOUND Each goal should have a timeframe that outlines a schedule of progress.

Develop 3 SMART Goals based on your discoveries Group Discussion Develop 3 SMART Goals based on your discoveries

Step Four – Develop Plans Prepare and Plan for Change Determine long and short-term priorities Assign goals to committees Encourage all club members to be involved in solutions

Step Four – Planning Tools Develop Plans Prepare and Plan for Change Pages 20 and 21

Group Discussion Develop a Plan

Step Five – Implement and Sustain Change Implementing Change Track achievements Have an agreed upon deadline for each benchmark Report to your club until benchmark is completed Sustaining Change Change results in more change Look for new opportunities

Step Five – Implement and Sustain Change Change is a Group Activity! Involve Everyone Change should be celebrated!

New Tools and Resources for clubs www.lionsclubs.org

Questions