Communicating Master Student Map Chapter Eight Communicating Master Student Map

Why this chapter matters … Your communication abilities are as important to your success in the workplace as your technical skills.

What is included … The communication loop Communicating across cultures The fine art of conflict management Creating high-performing teams Three phases of effective writing Giving credit where credit is due: Avoiding the high cost of plagiarism Library—the buried treasure Finding what you want on the Internet Writing and delivering speeches Overcoming fear of public speaking Connect to cyberspace at school Becoming an online learner Write e-mail that gets results “Netiquette”—being kind while you’re online Joining online communities Power Process: Employ your word Master Student Profile: Ron Brown

How you can use this chapter … Listen, speak, and write more effectively. Prevent and resolve conflict with other people. Experience more satisfying relationships in all areas of your life.

As you read, ask yourself: What if … … I could communicate in specific ways to increase my success at work and satisfaction in personal relationships?