MICKEY & MINNIE’S TEXT SERVICE HOW TO MAKE YOUR MAGIC KINGDOM ACCESSIBLE TO STUDENTS WITH HEARING LOSS

DISNEY PRINCES: WHO IS HERE TODAY? T.J. DIGRAZIA discussing the post-production aspect PHIL HYSSONG current technology GORDON DIONNE sharing the academic decision making process

LEARNING OUTCOMES Participants will be able to articulate the steps necessary when providing remote text services as well as onsite text services. Participants will identify key factors in overall decision process to offer services including, determining the value of in-house services vs. using outside services. Participants will identify 3 uses of post-production captioning services for their campus and why they are relevant uses.

REMOTE TEXT INTERPRETING CAPTIONING WHAT ARE YOU VIEWING? REMOTE CART CAPTIONING REMOTE TEXT INTERPRETING CAPTIONING

PRINCE GORDON’S MAGICAL KINGDOM GORDON DIONNE Concordia University Statistics Campus Culture

WHY CART? analysis research of suppliers of needs in-house outside suppliers vs.

ESTABLISHING THE SERVICE financial situation staff training student training professor implication

PATRIOT ACT CONCERNS & PLAN Allows the Federal Bureau of Investigation (FBI) to search telephone, e-mail, and financial records without a court order; and the expanded access of law enforcement agencies to business records, including library and financial records. Needed to build in some measures to mitigate Professor exposure to risk.

FEEDBACK QUESTIONS?

PRINCE PHIL’S MAGICAL KINGDOM PHIL HYSSONG Technology Quality RFP Process

understand the present MAGICAL TECHNOLOGY understand history to understand the present insert statistics here song from 2000

IT’S ALL CAPTIONING NOW... CART captioning onsite & remote text interpreting captioning onsite & remote

QUALITY & CERTIFICATIONS “If you can’t pass the test, don’t do it!” VALUE 95%

ACCURACY OF CAPTIONING 100%

ACCURACY OF CAPTIONING 99%

ACCURACY OF CAPTIONING 95%

RFP PROCESS LOW BID vs. QUALITY CART CAPTIONING TEXT INTERPRETING

PRINCE T.J.’S MAGICAL KINGDOM T.J. DIGRAZIA Post-Production Terminology Selecting a Provider

WHAT IS POST-PRODUCTION CAPTIONING? The process of adding in closed or open captioning to pre-recorded or archived recordings/videos. YouTube Vimeo Adobe Echo 360 Kaltura Brightcove JW Player MP4s

POST-PRODUCTION BASICS create a transcript create a time-coded file sync time-coded file with video create desired export (captioning file) optional: stitch captioning file to video (open captions) turnaround time accuracy

POST-PRODUCTION TERMS open vs. closed captioning time code transcript subtitles roll-on pop-up copyright

ACCURACY RATE What’s the ideal accuracy rate required to meet the accessibility needs of my students? Accuracy = Time = Cost Perfection: 100% ($$$) - GOAL Edited (2x): 99% ($$) - Minimal Errors Roughly-Edited: 98% ($) - Target Accuracy For Real-Time Captioning

A 30-minute newscast minus breaks & commercials contains EXAMPLE ERROR RATES Accuracy can be calculated by the number of errors and/or omitted words divided by the total number of words in the transcript. EXAMPLE: A 30-minute newscast minus breaks & commercials contains approximately 3,500 words. 100% = 0 Errors 99% = 35 Errors 98% = 70 Errors

YOUTUBE AUTOMATED CAPTIONING Good or bad? Why? Have you used it before? Is all captioning created equal? Can poor content change the meaning of a video? Is this accessibility for my student or employee? Can I use my own transcript for YouTube? Example Video: Lady Gaga Putt Putt Rally

TURNAROUND TIME average turnaround time: 3 days Each project has variables and should be reviewed closely to determine a realistic turnaround time. FACTORS: student needs, length of project, audio quality average turnaround time: 3 days rush turnaround: 24-hours or less economy turnaround: 10 days or more Providing advanced notice or planning ahead may translate into additional savings.

PRICING FACTORS/MODELS per minute pricing: industry standard remember: accuracy = time = cost higher accuracy % = increased cost lower accuracy % = lower cost shorter turnaround time = increased cost longer turnaround time = decreased cost

OTHER PRICING FACTORS type of service: DVD ($$) > online video ($) audio quality accents subject matter: technical vs. non-technical multiple file formats

STUDENT-CENTERED vs. UNIVERSAL DESIGN APPROACH Student-Centered Approach: Focuses on individual captioning needs during a specific period of time. Universal Design Approach: Encompasses captioning all online media content throughout the entire university.

PROFESSIONAL CAPTIONING consistent accuracy rate quick turnaround low technical expertise required managed workflow no software to learn or maintain integration options cost

SELECTING A PROVIDER billing minimums per file (example: 5-minute minimum) defined per minute pricing upfront final product: captioning file vs. captioned video FTP file exchange: how will videos be uploaded/downloaded? request agency to complete a “test” file

PROGRAM FEEDBACK QUESTIONS?

INFO@CAPTIONFAMILY.COM 800.335.0911 THANK YOU! INFO@CAPTIONFAMILY.COM 800.335.0911