Managing The Scheduler Don Powell

Agenda Review of the Scheduler Scheduler and how it processes data Review new features for Version 22

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Safe Harbor Statement FORWARD-LOOKING STATEMENTS: This Presentation may contain certain statements that may constitute forward-looking statements under the Private Securities Litigation Reform Act of 1995. These forward-looking statements may include statements regarding future product releases, future functionality, revenues, cash flows, growth prospects, installed base of customers, the launch of new products and other statements that are not historical fact. These forward-looking statements are based on currently available competitive, financial and economic data together with management's views and assumptions regarding future events and business performance at the time the statements are made and are subject to risks and uncertainties. Actual results may differ materially from those expressed or implied in the forward-looking statements. Such risks and uncertainties include but are not limited to changes in the demand for Epicor's products; the timely availability and market acceptance of new products and upgrades; the impact of competitive products and pricing; the discovery of undetected software errors; changes in the financial condition of Epicor's customers; and other factors discussed in Epicor's filings with the Securities and Exchange Commission, including Epicor’s S-4 Registration Statement filed on January 11, 2012 and our future filings, including our quarterly reports on Form 10-Q. As a result of these factors the business or prospects expected by Epicor as part of this announcement may not occur. Epicor undertakes no obligation to revise or update publicly any forward-looking statements. [If you plan to say or display anything about future features, products, services, etc. that are not generally available today, then keep this slide in.]

Return on Investment Opportunity Summit 2010: Transforming Operational Excellence Return on Investment Opportunity One time setup of jobs Reduced maintenance More time for other tasks The ROI is in the set it and forget it ability of scheduler You schedule it once and after that the only maintenance would be reviewing any aborted jobs therefore freeing personnel for more important tasks

Setting Up a Scheduled Job Summit 2010: Transforming Operational Excellence Setting Up a Scheduled Job

Setting Up a Scheduled Job Summit 2010: Transforming Operational Excellence Setting Up a Scheduled Job

Aborts... What They Are and How to Manage Them Summit 2010: Transforming Operational Excellence Aborts... What They Are and How to Manage Them Definition Input prompt in process Most common Scheduler is prompted for input during processing Other causes Debug Unopened file error Other program errors UNIX process died but the process thinks it is still running There is only one real reason for an aborted job You have gotten an input prompt somewhere in the process Having said that, jobs can abort for catastrophic reasons as well such as: A debug left in the code or the process run by PSI user and the code is debug conditioned for PSI An unopened file or other error that would cause the process to abort if run manually as well The UNIX process (where applicable) died but the process thinks it is still running

Summit 2010: Transforming Operational Excellence Viewing an Aborted Job Jobstream > Scheduler > Scheduler Inquiry

Summit 2010: Transforming Operational Excellence Viewing an Aborted Job Jobstream > Scheduler > Scheduler Inquiry > F7 – Last _PH_

Summit 2010: Transforming Operational Excellence Viewing an Aborted Job Jobstream > Scheduler > Scheduler Inquiry > F7 – Last _PH_

Aborted Email Notification – /VRM Summit 2010: Transforming Operational Excellence Aborted Email Notification – /VRM

Example of an Aborted Email Summit 2010: Transforming Operational Excellence Example of an Aborted Email

Managing the Scheduler Summit 2010: Transforming Operational Excellence Managing the Scheduler Jobstream > Scheduler > Scheduler Control Maintenance

Managing the Scheduler Summit 2010: Transforming Operational Excellence Managing the Scheduler Jobstream > Scheduler > Scheduler Control Maintenance > F6 – View _PH_

Summit 2010: Transforming Operational Excellence Scheduler Inquiry Jobstream > Scheduler > Scheduler Inquiry

Scheduler Report Parameters Summit 2010: Transforming Operational Excellence Scheduler Report Parameters Jobstream > Scheduler > Scheduler Inquiry > F5 Report Parms

Summit 2010: Transforming Operational Excellence Scheduler Inquiry Jobstream > Scheduler > Scheduler Inquiry

Scheduler Job Parameters Summit 2010: Transforming Operational Excellence Scheduler Job Parameters Jobstream > Scheduler > Scheduler Inquiry > F6 – Recur Info

Summit 2010: Transforming Operational Excellence Scheduler Inquiry Jobstream > Scheduler > Scheduler Inquiry

Previous Scheduler Logs Summit 2010: Transforming Operational Excellence Previous Scheduler Logs Jobstream > Scheduler > Scheduler Inquiry > Action Bar > Previous _PH_

Summit 2010: Transforming Operational Excellence Scheduler Features Ability to use all of the calendar month options for fiscal periods Search capabilities to the Scheduler Inquiry as well as maintenance Search by Process Name Process Description Linked jobs option so that one scheduled job will not start until a previous job has finished Ability to send an email when a job has completed successfully, not just on aborts Ability to “Hold” a job – pause it from executing Auto reset flag to automatically reset aborted jobs

Summit 2010: Transforming Operational Excellence Fiscal Period

Summit 2010: Transforming Operational Excellence Search Function

Summit 2010: Transforming Operational Excellence Linked Jobs Menu path?? Jobstream > Scheduler > Create Linked Jobs

Summit 2010: Transforming Operational Excellence Additional Resources http://wdncustomer.activant.com/ > Prelude > Documentation > Version 22 > Reference Guide > Prelude Procedures & Functions > Running Reports > Scheduling Reports dpowell@epicor.com Customer Overviews and any materials published by Marketing (Found on the Intranet in Sales Tools Database) can be attached to the back of the handout. Submit the file with your presentation. This can be done anywhere in the presentation. Typically, it is the third-to-last slide http://wdncustomer.activant.com/webdocu/prelude/wwhelp/wwhimpl/js/html/wwhelp.htm#href=reference/user%20functions.3.36.html

Summit 2010: Transforming Operational Excellence Suggested Action Plan Go back and play with the scheduler on the test account Let your users know about the Version 22 new features Train a backup user on the scheduler

Summit 2010: Transforming Operational Excellence Summary The scheduler is an amazing product capable of saving you hours of manual labor With the linked job option, the jobstream process becomes redundant You can schedule just about any process that does not require interactive feedback

Thank You For Attending Summit 2010: Transforming Operational Excellence Thank You For Attending S314 – Managing the Scheduler Don Powell Please submit the Session Feedback Form To receive NASBA credits, please be sure to complete the Session Feedback Form and sign the class roster in the back of the room REQUIRED SLIDE: This is the last slide of your session. Display it on the screen as the audience departs.

Q&A