Chapter 11 The Project Team

Learning Objectives The development and growth of teams Characteristics of effective project teams Team building Sources of conflict and approaches to handling conflict Problem solving Effective time management 2 2 2 2 2 2 2 2 2 2 2 2 2

Real World Example Vignette: A Super Team The project started in July 2000 with summer camp and the objective for the Baltimore Ravens was clear: Win the Super Bowl. The vision was created by head coach Brian Billick, a leader full of positive energy with a deep knowledge of the game. After compiling a 16-4 record and cruising to a 34-7 victory against the New York Giants, the mission was accomplished. All of the players understood the strategy and the mission, and their role in the process. “We played as a team and won as a team!” 3 3 3 3 3 3 3 3 3 3 3 3 3

Real World Example Vignette: Putting People First Projects are often too technical, when they should be about people. The people aspect is still not recognized as crucial to project success. Teams should approach projects as a process of learning; explore divergent views; periodically stop and capture lessons learned throughout the project; and take responsibility for making things happen.

Recommendations for Project Managers. Show respect and consideration for all employees, Make sure individuals understand their responsibilities and the performance standards, Establish good communication, Establish clear individual and group goals, Properly reward teamwork, and Demonstrate loyalty to the team. 4 4 5 4 5 4 5 4 4 4 4 4

Project Team Development and Effectiveness In many projects, people who have never worked together are assigned to the same project team. Personal relationships take time to develop. Teams evolve through various stages of development. 5 5

Stages of Team Development and Growth Forming Storming Norming Performing 6 5 7 7 5 7 5 6 6 5 5

Forming First stage in team development. Involves the transition from individual to team. Individuals get acquainted. Members generally have positive expectations. Little work is actually accomplished. 7 6 8 8 6 8 6 7 7 6 6

Forming (Cont.) Project manager must provided direction and structure. Individuals do a lot of questioning: What is our purpose? Who are the other team members? What are they like? Project constraints must be stated. 8 7 10 10 7 10 7 8 8 7 7

Storming Second stage in team development. Members start to work on their assigned tasks. Members begin to test the limits and flexibility of the project manager. Conflict and tension increase. Motivation and morale are low. 9 8 11 11 8 11 8 9 9 8 8

Storming (Cont.) Members express their individuality not team allegiance. Project managers should: be somewhat directive. Not become defensive or take issues personally. Provide an understanding and supportive environment. 10 9 14 14 9 14 9 10 10 9 9

Norming Third stage of team development. Relationships become settled. Interpersonal conflicts have been resolved. Cohesion begins to develop. Project manager minimizes directiveness. Work performance accelerates and productivity increases. 11 10 16 16 10 16 10 11 11 10 10

Performing Final stage of team development. Team is highly committed and eager to achieve the project objective. Level of work performance is high. Communication is open. Members collaborate and help each other. 12 11 17 17 11 17 11 12 12 11 11

Performing (Cont.) The project manager: fully delegates responsibility and authority. Concentrates on project performance. Acts as a mentor. 13 12 18 18 12 18 12 13 13 12 12

The Effective Project Team Characteristics of effective project teams: a clear understanding of the project objective clear expectations of each person’s role and responsibilities a results orientation a high degree of cooperation and collaboration 14 13 19 19 13 19 13 14 14 13 13

Barriers to Team Effectiveness Unclear Goals Unclear Definition of Roles and Responsibilities Lack of Project Structure Lack of Commitment Poor Communication Poor Leadership Turnover of Project Team Members Dysfunctional Behavior 15 15

Characteristics of Effective Team Members Plan, control, and feel accountable for their individual work efforts. Have high expectations. Are self-directed and follow through on assignments. Take pride in doing quality work. Participate and communicate. Are problem identifiers and problem solvers. 16 14 20 20 14 20 14 16 16 14 14

Effective Team Members (Cont.) Put the success of the project above personal gain. It has been said that there is no I in TEAM—there are no individual winners or losers. 17 15 21 21 15 21 15 17 17 15 15

Team Building Team building is an ongoing process. It is the responsibility of the project manager and the project team. Socialization among team members supports team building. The project team can initiate social events to celebrate project events. 18 16 22 22 16 22 16 18 18 16 16

Team Meetings The team can periodically call team meetings. The purpose is to discuss questions such as: How are we working as a team? What barriers are impeding teamwork? What can we do to overcome these barriers? What can we do to improve teamwork? Only team-related issues should be discussed 19 17 24 24 17 24 17 19 19 17 17

Conflict on Projects You might think conflict is bad and should be avoided. Conflict is inevitable and can be beneficial. Differences of opinion are natural and must be expected. It provides many opportunities for growth. 20 18 25 25 18 25 18 20 20 18 18

Sources of Conflict Work Scope Resources Assignments Schedule Cost Priorities Organizational Issues Personal Differences 21 19 28 28 19 28 19 21 21 19 19

Handling Conflict Conflict should be handled by those involved. Handled properly, conflict can be beneficial. Conflict stimulates discussion. Conflict can foster creativity. Conflict can help team building. 22 22

Approaches to Handling Conflict Avoiding or Withdrawing Competing or Forcing Accommodating or Smoothing Compromising Collaborating, Confronting or Problem Solving 23 23

Nine-Step Approach to Problem Solving Develop a problem statement. Identify potential causes of the problem. Gather data and verify the likely causes. Identify possible solutions. Evaluate the alternative solutions. Determine the best solution. Revise the project plan. Implement the solution. Determine if the problem has been solved. 24 24

Brainstorming Used in problem solving in which all members contribute spontaneous ideas. A way to generate a lot of ideas and have fun. The quantity of ideas is more important than the quality of ideas. Members should be encouraged to come up with novel ideas. 25 25

Brainstorming: The Process The team sits around a table, with a facilitator at a flip chart to record ideas. Each member states an idea in turn. Some people will come up with ideas that build on ideas previously mentioned. This process continues until no one can come up with any more ideas or the time limit is up. 26 26

Brainstorming: Two Rules No immediate discussion of ideas No judgmental comments 27 27

Time Management Some suggestions for effectively managing your time: At the end of each week, identify several goals for the following week. At the end of each day, make a to-do list. Read the daily to-do list each day. Control interruptions. Learn to say no. Make effective use of waiting time. 28 28

Time Management More suggestions: Try to handle paperwork only once. Reward yourself at the end of the week if you accomplished all your goals. 29 29