A Better Choice For COMPANY NAME

Let Us Protect Your World

Protection 1 Helps Protect Your Neighbors, Local Businesses and Many Names You Know

Monitoring and Customer Service One phone number lets you reach a live agent who is trained to help you—without telephone voice trees or call transfers. When you call our service center, a Protection 1 employee answers the phone after one ring. We strive to keep telephone transfer rates at less than 10% of all calls

Same Day Service is the Standard, not an Upcharge Our local managers are service delivery leaders, and every department at Protection 1 believes that you deserve our best response. Within our service radius: If service is requested before 10 AM, we will respond the same day. If service is requested after 10 AM we will respond within 24 hours. Tech-Tracker notifications let you when and who to expect for your service call.

Service—TechTracker Notifications TechTracker is a service advancement that allows us to notify you of which technician is coming to your location, when they are scheduled to arrive, and that they are qualified to service your site. Designated site contacts receive email when service is scheduled showing you: Name of technician Technician’s picture Technician certifications Follow-up communication notifies your contact that the technician is at the call prior to yours so they know exactly when to expect them. Service ticket is closed when customer on-site contact signs off on the job. Job is Scheduled Service Appointment Reminder Technician is On the Way Service Completed

A Better Choice for a Full Spectrum of Security Solutions Security Solutions for any Business Need Intrusion & Fire Alarm Systems Alarm Monitoring Video Surveillance Access Control Analytics & Reporting VOIP Communications Systems Network Deployment & Management Hosted & Managed Services designed with our customer needs in mind

Reporting & Account Management eSuite 2.0 Data, Analytics and Account Management Edit Call Lists and Contact Information eSuite Account Management Request a Service Call See Real-time Service and Installation Status Run Ad-hoc or Scheduled Reports Use Optional PIN Management to Edit Site Panel Codes

eSuite 2.0- Coming Soon! With intuitive functionality, transparent data reporting and groundbreaking design, Protection 1 eSuite 2.0 sets a new industry standard in user application portals. Map Views View system activity in map view and zoom in to see more detail in selected map area. Graph Views Toggle to graph views for a snapshot of activity trends. eSuite 2.0 Mobile Edit location contacts Place alarm panels on or off of test Create temporary location schedules

Central Station Services Services your business needs including: Burglar and fire alarm monitoring Cell radio backup and IP communication options Remote video alarm verification Critical condition monitoring Elevator telephone monitoring

Remote Video Services Full suite of Remote Video services Video Alarm Verification Video Guard Tours Remote Video Escort Remote conditions compliance Audit Interactive two-way voice options Cloud Video Storage

1View Cloud Cloud storage of site video on secured redundant cloud servers Uses AXIS IP cameras provisioned to stream to the 1View Cloud Server View live video from any location On-board camera SD card records HD quality resolution of motion-based video activity Continuous or motion-based streaming video records to cloud server

Integrated Systems Services Integrated Systems Division handles large & complex projects Deep IT knowledge , skillsets, and multiple security technology and IT certifications Design and integration of large enterprise level access control solutions IP Video enterprise deployment and integration

Network Managed Services Our Engineers can design a Dedicated Security Network when current infrastructure is restrictive, enabling IP Integrated Video, Access, Intrusion Systems and more Network Design and Deployment Managed communication/broadband Services Network Bandwidth Usage Management Network Security & Health Monitoring Cell Back-up for Network Communications Cisco Certified Network Operations Center Powered by the Industry’s Only Cisco Cloud and Managed Services Express Partner Certification

Vendor Relationships Protection 1 works with industry leading supplier partners to develop solutions that are tailored to customer needs.

A Better Choice for Exceptional Customer Service

The Protection 1 Pledge is a customer facing promise authored by our CEO, published on our website and in our literature and brought to life by our employees everyday:   “At Protection 1 our employees and their motivation set us apart. We relentlessly focus on the customer experience—delivering what the customer wants, when they want it—keeping our promises and compensating our employees on customer satisfaction. Because our employees know they make a difference every day, you receive their best. And while we deliver innovation to make life better, we never lose sight of the fact that we are in the life safety business. We take our commitments seriously. The combination of advanced technology, high quality service and the passion of our employees make Protection 1 a better choice for you.” Timothy J. Whall Chief Executive Officer A Better Choice for You