Florida Relay Updates Jeffrey Branch April 26, 2017

Agenda Florida Relay Conference Captioning (RCC) Florida TRS statistics Florida CapTel statistics Florida Quality Report Florida Outreach expense Report Sprint Accessibility

Florida RCC Minutes

Florida French Gate

Florida Spanish to English Translation

Florida Utilization TRS Minutes of Use CapTel Minutes of Use

Florida Quality Report TRS State Report CapTel State Report

Florida Outreach Expense Report

Sprint Accessibility Vision Go Bold and Beyond Sprint Accessibility Vision Become the world’s most comprehensive, ACCESSIBILITY business that offers customers functionally equivalent communication, through collaboration and customized solutions delivered by highly engaged, passionate and accountable Sprint Accessibility Experts Changing Sprint Accessibility Brand on websites and materials IPCTS Growth RCC Growth Sprint Accessibility Compliance Manager Hiring new positions to support Sprint Accessibility vision

The New Sprint Accessibility Team Claudia Gordon, Government and Compliance Manager She will be responsible for a very important and challenging part of our business, including all areas of compliance. Karl Ewan, Branch Manager of Customer Relationship Focused on Marketing and Customer Relationship Management Emmanuel McKeever, IPCTS CRM Focused on promoting IPCTS across the country working with OEI to support Trade Shows and our new Audiology program. Kim McRae, IPCTS CRM Focused on promoting IPCTS with audiologists, home health providers and individual end users. Alana Beal, CRM Enterprise Account Focused on promoting all of Sprint Accessibility products across Sprint and to Enterprise and Government customers, with an emphasis on Relay Conference Captioning (RCC). Joe Karp, CRM IPCTS Digital Marketing Manager He will be leading the digital marketing campaign and develop a marketing strategy for the IPCTS team