eGOV In Sweden Today 2004-09-14 Lars Söderström, Dept. Of Finance Göran Ribbegård, Swedish Agency för Public Management

Actual policy / main targets Up to now high degree of decentralisation – has been successful but shows tendency of fragmentation Big agencies go ahead – smaller lag after… Government moves towards a more active stance: The 24/7 Agency Delegation. The Government Interoperability Board. Continuously trying to find the proper balance between centralisation and decentralisation in order to ensure a rapid development of e-services at all levels and in all sectors of government. Most important building blocks / implementation strategy Front office: Second frame agreement for electronic identification services Frame agreement for Infra-services Back office: Frame agreement for secure and catalogue based interoperability between agencies, SHS (comp. IDA eLink).

First examples of Seamless services. Communities begin to co-operate. Main achievements First examples of Seamless services. Communities begin to co-operate. Electronic identification might be on its way to become commodity. Most beneficial e-government service / main benefits Service to parents: The National Social Insurance Board (www.forsakringskassan.se/sjalvbetj/index.php) VAT and tax declaration for companies: The Swedish National Tax Board (www.skatteverket.se) Guide to health care in region Stockholm: (www.vardguiden.se) Main challenges for the future Economy: Businessmodell, Financing... Back office follow up: mainly for small agencies The multimodal challange – “The trick is the access method”...